TikiTaka Casino Complaints
TikiTaka Casino Complaint Stats
Instead they started agrressively offer me more deposit bonuses and bonuses via e-mail and sms.
Livechat, support and VIP didn't care as i multiple times said that i have a gambling problem and want my account closed.
I lost over 6400€ after i asked to close my account due to a gambling problem.
I asked for refund of the lost money cause clearly they don't follow rules of responsible gaming and use vulrenable players to their advantage.
I think it would be fair that they would compensate that lost money.
Unresolved
My exact message was:
“Please close my account and exclude me permanently.
Reason: lack of control, gambling addiction.”
This was not an ordinary account closure request. I specifically told TikiTaka that I had lost control of my gambling, that I was experiencing gambling addiction, and that I wanted to be excluded permanently.
On 18 June 2025, TikiTaka confirmed in writing that my account had been closed.
Despite this, my account was later reopened or reactivated, and I was permitted to deposit and gamble again. After the account was reopened, I lost approximately €600.
TikiTaka was fully aware that I had requested permanent self-exclusion because of gambling addiction. Nevertheless, the casino allowed me to return, accepted my deposits, and allowed me to continue gambling.
I was also offered a promotional bonus on 26 June 2026, despite my earlier permanent self-exclusion request and disclosure of gambling addiction.
I then had to request account closure again, and TikiTaka confirmed the account was closed on 18 July 2026.
I believe TikiTaka failed in its responsible gambling obligations by:
- reopening or reactivating my account after an explicit permanent self-exclusion request;
- accepting deposits and gambling activity from a customer who had disclosed gambling addiction;
- allowing me to lose €600 after the exclusion should have remained in place;
- offering me a promotional bonus after my self-exclusion request;
- requiring me to request closure again after the original permanent exclusion had already been confirmed.
I have written evidence of:
- my permanent self-exclusion request dated 9 June 2025;
- TikiTaka’s confirmation dated 18 June 2025 that my account had been closed;
- the later promotional bonus offer;
- the reopening or reactivation of my account;
- the €600 lost after the account was reopened;
- the later account closure confirmation dated 18 July 2026.
Resolution requested:
I am asking TikiTaka to:
1. Refund the full €600 lost after my permanently excluded account was reopened or reactivated.
2. Confirm that my account is permanently closed and cannot be reopened.
3. Permanently exclude me from all TikiTaka websites, related accounts and associated brands.
4. Stop all marketing, bonuses and promotional communications.
5. Explain how and why my account was reopened after my permanent self-exclusion had been requested and confirmed.
6. Provide a full record of my account closures, reopening, deposits, withdrawals, bonuses and gambling activity.
I believe a full refund of €600 is fair and appropriate because these losses occurred only after TikiTaka failed to uphold my clear and permanent self-exclusion request.
Resolved
Despite my closure request, the casino did not respond for two weeks and left my account fully active. During that time, they accepted my deposit of $60 CAD, allowed me to place bets, and accepted all my wagers without any restriction.
After I won and requested a withdrawal, the casino immediately informed me that my account had been closed based on my previous closure request. My withdrawal was not processed, and my winnings were cancelled.
I believe this is unfair because:
The casino ignored my closure request for approximately two weeks.
They continued to operate my account as normal.
They accepted my deposit and all my bets.
They only enforced the account closure after I requested a withdrawal.
If my account should have been closed because of my earlier request, it should have been closed before accepting my deposit and allowing me to gamble. I believe it is unfair to accept my money and bets, then rely on a delayed closure request only when it is time to pay my winnings.
I am requesting that the casino pay my legitimate winnings and explain why my account remained active until I requested a withdrawal.
Unresolved
I have been in chat / email loop for ages now trying to get someone to help with the withdrawal. They only say that it has been send to "relevant team", but won't tell any timetable. Only "very soon" every time.
Unresolved
Resolved
I deposited $4,000 via Interac e-Transfer through Gigadat and played normally. I met all Terms & Conditions, completed KYC verification, and requested a withdrawal. The casino states that withdrawals are processed within 3 business days.
After the processing window passed with no update, I contacted support. They said they would “accelerate it with the finance department” but did not provide a timeline. Shortly afterward, upon my mentioning of escalation, my account was deactivated without warning. I now cannot log in, view my balance, or access my transaction history. I did not receive any email, explanation, or request for additional verification.
At the time of the deactivation, I had a legitimate withdrawal pending for $3,600 with another $12,039 in the balance (they only allow total 3 withdrawal requests at a maximum of $1,200 at a time).
Resolved
Resolved
I have been unable to log in to my account since June. They required KYC, which I since passed, however I was never able to log back in.
I have attached lengthy email correspondences where I explain this issue to them with added proof with the error code. I also attached the error here. Translated it means "Your account is under review".
Every time they suggest I reset my cache/cookies etc, which I have of course tried as the first solution with different IP/browser/device. My account is undeniably locked, otherwise I would have logged in by now.
They never take the information seriously and repeatedly claim the account is open. I have tried everything I can, I am simply getting nowhere with them. They can't seem to figure out their own platform.
I want to log in to my account and withdraw my funds.
Unresolved
Hello AskGamblers,
I'm asking for your help in mediating with this casino.
They closed my account without giving any specific reason. I'd like to clarify this situation.
This software closed my accounts on various clones. Thanks to your help, I've recovered almost everything.
This situation is recurring: this provider closed my accounts without giving a reason. Thanks to your help, I want to be verified and get my money back.
If they want to close the account, that's their decision. I only want my money back.
I'm ready for verification. I have nothing to hide. Please help me.
Best regards
Resolved
I am experiencing serious issues with TikiTaka Casino regarding my withdrawal requests.
I submitted a withdrawal request on 22nd August, and as of today it has been 10 days with no processing or payment.
My account had already been verified, yet my withdrawal remains pending without explanation.
Today, the casino placed my account under review without providing clear reasons, and I am now unable to log in at all.
I have contacted their support several times, but I only receive vague replies and no clear timeline for when my funds will be released.
This situation is very concerning, as the withdrawal amount of three withdrawal requests of $1500 is being withheld without justification, and I no longer even have access to my account. I also have $1325 on my balance on top of those three pending withdrawals.
I kindly ask AskGamblers to assist me in resolving this matter and ensuring that TikiTaka Casino processes my withdrawal and restores my account access without further unnecessary delay.
Thank you for your support.
Best regards,
Ochuko
Resolved
I attempted to verify my account but the site says I don't require verification and it won't even let me upload my identity docs.
It appears as though this casino may not pay out winnings whatsoever.
Resolved
<full name removed>
Registration: <email address removed>
For the attention of the Customer Support Department of TIKITAKA Casinos, I hereby submit a formal complaint regarding my user account on your website, associated with the email address <removed>
On 16.05.2025, with ticket 28908606, I formally requested the closure of my player account, as provided for in the national legislation in force. Despite my clear request for closure, I found that: My account remained active after the closure request; A deposit was made with funds from my bank account/card, without my express authorization after this request;
In view of this situation, I request the immediate refund of the amount in question, as well as confirmation of the definitive closure of the account. I consider that there was a serious failure to comply with the legislation that protects players and their rights as consumers.
Already changed email with askgamblers ticket number 234337, all the emails sent to tikitaka are there with no reply from them.
Resolved
On March 29, 2025, I requested my first withdrawal of €500. Further withdrawal requests followed on March 30 and April 1, each for €500, as the daily payout limit is €500. To this day, I have not received any of the requested amounts.
Several emails I sent have remained unanswered. My account currently holds €15,285 in real, won money. On April 9, my gaming account was suspended without any warning or explanation.
On April 12, your KYC department requested that I submit the necessary documents for account verification, which I did on the same day via email. However, in the live chat, I was repeatedly told that I simply needed to be patient.
On April 18, I was informed via live chat that I needed to submit additional documents (a photo of the back of my ID, the front of my credit card, proof of address, and transaction history from March 31). I promptly sent all the requested documents via email.
On April 19, I received the following information in the live chat:
Selfie: Approved
Transaction history: Approved
Credit or debit card: Rejected
Proof of address: Rejected
I immediately re-sent the rejected documents.
Later, I was told that I could upload the documents via the verification section of my account – which is impossible because my account is still suspended.
On April 20, I was informed that my documents had been received and that the responsible department had accepted my request. The verification process was said to take up to three business days.
On April 22, I was informed that all my documents had been approved and that I would receive a response soon.
However, on April 24, I was again asked to submit the transaction details of my €1,300 deposit – even though this had already been approved.
In the live chat, I keep receiving only standard responses such as "Please be patient" or "We apologize for the delay," without providing any real update or progress.
On April 27, I was informed via live chat that no verification was required for my account anymore and that I could check the status in my profile.
However, this is not possible because I still do not have any access to my account.
My account has now been suspended since April 9 without any valid reason. Despite multiple attempts to contact you, there has been no clear information or solution provided.
This situation causes me great frustration and increasing distrust.
I kindly ask for an immediate solution to this matter.
Resolved
I won 1 258,01€ on their casino on 7.3.2025. They paid out 500€ euros to my account, before freezing withdrawals and asking for verification. I provided all the documents: facial recognition, proof of address, deposit history, ownership of account etc.
Last document they were asking is "Please provide the transaction history for march from the payment method used to top up your <retractred> bank account (500 EUR). I understood this refers to their payment of 500€ of the 1258,01€ of total winnings.
I provided receipt for that, and full payment method history from march, but they rejected the document multiple times for no clear reason! I have been in contact with their chat, they promised to return an answer to my email, but they never did!
It has been a month since I won the money. This is unacceptable.
Resolved
Dear all,
At 18 of December 2024, I requested to tiki taka casino support via chat to close my account immediately due to gamble addiction. They closed my account immediately and they send me a confirmation mail.
After one month they reopened my account and started to send me bonuses. That's violation of the rules of responsible gaming. I spent 670 euros on an account that should have been Perma closed.
I need my money back. Please help me to resolve that issue.
Their support does not respond and their chat is sending me general non sense responses.
Resolved
Resolved
I won 6800€ but casino keeps cancelling my withdrawals. I have contacted casino support chat multiple times. First they told me that I had cancelled withdrawals by myself but I did not. Then they said that the problem was my bank and I should contact them but that is not the case either. Last time they told me that they would contact their finance department to speed up the process but once again withdrawal was cancelled. I created my first withdrawal request on 2.1.2025. Their chat uses generated messages and it feels that I don’t get any help from there. I just want to get my money. Could you please help?
Resolved
The casino is doing everything not to pay out 850 zlotys.
The payout has been waiting since the beginning of December.
Even requests to close the account remain unanswered.
It doesn't give a damn about players.
Verification constantly asks for the same statement, pretending that it can't find the transaction to itself from the account.
Resolved