What's new


What's new

TikiTaka Casino - TikiTaka cancelled all my withdrawals

RESOLVED

Complaint Info

Disputed casino

TikiTaka Casino

Amount

€ 6800

Posted on January 13, 2025

I won 6800€ but casino keeps cancelling my withdrawals. I have contacted casino support chat multiple times. First they told me that I had cancelled withdrawals by myself but I did not. Then they said that the problem was my bank and I should contact them but that is not the case either. Last time they told me that they would contact their finance department to speed up the process but once again withdrawal was cancelled. I created my first withdrawal request on 2.1.2025. Their chat uses generated messages and it feels that I don’t get any help from there. I just want to get my money. Could you please help?

Posted on January 15, 2025

TikiTaka has requested documents from me for review and I just send those to them.

Posted on January 17, 2025

TikiTaka has verified my documents and I have received two 500€ withdrawals. I can withdrawal only 500€ / day so this is going to take some time. I'm still bit worried since TikiTaka has not replied to this complaint.

AskGamblers
Posted on January 20, 2025

Dear @Anis,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Posted on January 22, 2025

I’m still waiting 3300€ for withdrawal but I think we can close the case. Thankyou!

AskGamblers
Posted on January 22, 2025

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.