Complaint #23 TikiTaka Casino

Canceled withdrawal of over 1500 EUR they don't reply to my email

By Michal93xd

8 months ago

Hello AskGamblers,

I'm asking for your help in mediating with this casino.

They closed my account without giving any specific reason. I'd like to clarify this situation.

This software closed my accounts on various clones. Thanks to your help, I've recovered almost everything.

This situation is recurring: this provider closed my accounts without giving a reason. Thanks to your help, I want to be verified and get my money back.

If they want to close the account, that's their decision. I only want my money back.

I'm ready for verification. I have nothing to hide. Please help me.

Best regards

Disputed Casino TikiTaka Casino

Reason Declined payment

Amount €1500

Discussion

AskGamblers

• Support Team

7 months ago

Dear @Michal93xd,

The AskGamblers Complaint Team is kindly asking you to assist the TikiTaka Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

TikiTaka Casino

• Representative

7 months ago

Dear Michal93xd,

Thank you for your patience.

We have reviewed your case and would like to inform you that, in order to complete this process, certain documents need to be submitted.

At this stage, we are giving you the opportunity to verify your account so we can move forward with the review.

Thank you for your attention and cooperation.

Best regards,
TikiTaka Team.

AskGamblers

• Support Team

7 months ago

Dear TikiTaka Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

TikiTaka Casino

• Representative

7 months ago

Dear All,

We are currently reviewing the case and will get back to you with an update as soon as possible.

Thank you for your patience.

Best regards,
TikiTaka Team

TikiTaka Casino Complaint Stats

Resolved 12 / 15

Avg. Amount $4,285

Avg. Complaint Duration 13 days

Avg. Response Time 3 days

TikiTaka Casino Complaints

See all complaints for this casino

Will not let me make verification

I have been trying to get my withdrawal from the site for weeks now. From day one they blocked my withdrawals. I asked chat help why this is and they said I need verification. But when I go to the verification page it says I don't need it.

I have been in chat / email loop for ages now trying to get someone to help with the withdrawal. They only say that it has been send to "relevant team", but won't tell any timetable. Only "very soon" every time.

Unresolved

€8,365

Withdrawal of funds takes too long

Hi, my account was closed on this casino or put into review as they say, anyways, I've been sending emails to the casino to get the withdrawal of my funds, which that I have are 873 euros, however, they told me to wait in the 21th January and since then I've not heard anything from them. I haven't passed kyc as they haven't requested any documents and have not responded to my email. The account was closed probably around the start of January so it's already been a long time with no advances regarding the withdrawal

Unresolved

€873

Account closed during withdrawal process

I am reporting an issue with TikiTaka Casino (tikitaka.com) regarding a withdrawal that has not been processed and an unexplained account deactivation.

I deposited $4,000 via Interac e-Transfer through Gigadat and played normally. I met all Terms & Conditions, completed KYC verification, and requested a withdrawal. The casino states that withdrawals are processed within 3 business days.

After the processing window passed with no update, I contacted support. They said they would “accelerate it with the finance department” but did not provide a timeline. Shortly afterward, upon my mentioning of escalation, my account was deactivated without warning. I now cannot log in, view my balance, or access my transaction history. I did not receive any email, explanation, or request for additional verification.

At the time of the deactivation, I had a legitimate withdrawal pending for $3,600 with another $12,039 in the balance (they only allow total 3 withdrawal requests at a maximum of $1,200 at a time).

Resolved

$15,639

Withdrawals delayed and over the said amount of days

I made 3 separate withdrawals, each for $750, for a total of $2,250. On November 2, 3, and 4. It is now November 12. They say in their terms that it should take 3 business days for the withdrawals to process and obviously it is beyond that. I have contacted their live support and they keep saying they know it's delayed and it will come soon. Where are the withdrawals? I am not the only player who has this issue based on the other complaints made about this casino.

Resolved

$3,000

Can not log in to my account since June despite Tikitaka claiming i can

I have been unable to log in to my account since June. They required KYC, which I since passed, however I was never able to log back in.

I have attached lengthy email correspondences where I explain this issue to them with added proof with the error code. I also attached the error here. Translated it means "Your account is under review".

Every time they suggest I reset my cache/cookies etc, which I have of course tried as the first solution with different IP/browser/device. My account is undeniably locked, otherwise I would have logged in by now.

They never take the information seriously and repeatedly claim the account is open. I have tried everything I can, I am simply getting nowhere with them. They can't seem to figure out their own platform.

I want to log in to my account and withdraw my funds.

Unresolved

kr10,000

Delayed Withdrawals and Account Under Review at TikiTaka Casino

Hello AskGamblers team,

I am experiencing serious issues with TikiTaka Casino regarding my withdrawal requests.

I submitted a withdrawal request on 22nd August, and as of today it has been 10 days with no processing or payment.

My account had already been verified, yet my withdrawal remains pending without explanation.

Today, the casino placed my account under review without providing clear reasons, and I am now unable to log in at all.

I have contacted their support several times, but I only receive vague replies and no clear timeline for when my funds will be released.

This situation is very concerning, as the withdrawal amount of three withdrawal requests of $1500 is being withheld without justification, and I no longer even have access to my account. I also have $1325 on my balance on top of those three pending withdrawals.

I kindly ask AskGamblers to assist me in resolving this matter and ensuring that TikiTaka Casino processes my withdrawal and restores my account access without further unnecessary delay.

Thank you for your support.

Best regards,
Ochuko

Resolved

$2,850

Excessive Payout Delay

Submitted $750CAD withdrawal request on June 25. Operator states 3 business days for withdrawal processing in their terms and conditions. It's currently July 8th (8 business days) and my withdrawal is still "in processing". I've contacted their live support staff multiple times, only to receive the same "Remain patient, You'll be paid soon" -answer every time.

I attempted to verify my account but the site says I don't require verification and it won't even let me upload my identity docs.

It appears as though this casino may not pay out winnings whatsoever.

Resolved

$750

Casino didn't close my account since May 16th

Registration: <email address removed>

For the attention of the Customer Support Department of TIKITAKA Casinos, I hereby submit a formal complaint regarding my user account on your website, associated with the email address <removed>

On 16.05.2025, with ticket 28908606, I formally requested the closure of my player account, as provided for in the national legislation in force. Despite my clear request for closure, I found that: My account remained active after the closure request; A deposit was made with funds from my bank account/card, without my express authorization after this request;

In view of this situation, I request the immediate refund of the amount in question, as well as confirmation of the definitive closure of the account. I consider that there was a serious failure to comply with the legislation that protects players and their rights as consumers.

Already changed email with askgamblers ticket number 234337, all the emails sent to tikitaka are there with no reply from them.

Resolved

Complaint regarding delayed payouts and account verification

I am contacting you because I am extremely dissatisfied with the handling of my payout requests and the verification of my account.

On March 29, 2025, I requested my first withdrawal of €500. Further withdrawal requests followed on March 30 and April 1, each for €500, as the daily payout limit is €500. To this day, I have not received any of the requested amounts.

Several emails I sent have remained unanswered. My account currently holds €15,285 in real, won money. On April 9, my gaming account was suspended without any warning or explanation.

On April 12, your KYC department requested that I submit the necessary documents for account verification, which I did on the same day via email. However, in the live chat, I was repeatedly told that I simply needed to be patient.

On April 18, I was informed via live chat that I needed to submit additional documents (a photo of the back of my ID, the front of my credit card, proof of address, and transaction history from March 31). I promptly sent all the requested documents via email.

On April 19, I received the following information in the live chat:

Selfie: Approved

Transaction history: Approved

Credit or debit card: Rejected

Proof of address: Rejected

I immediately re-sent the rejected documents.
Later, I was told that I could upload the documents via the verification section of my account – which is impossible because my account is still suspended.

On April 20, I was informed that my documents had been received and that the responsible department had accepted my request. The verification process was said to take up to three business days.

On April 22, I was informed that all my documents had been approved and that I would receive a response soon.
However, on April 24, I was again asked to submit the transaction details of my €1,300 deposit – even though this had already been approved.

In the live chat, I keep receiving only standard responses such as "Please be patient" or "We apologize for the delay," without providing any real update or progress.

On April 27, I was informed via live chat that no verification was required for my account anymore and that I could check the status in my profile.
However, this is not possible because I still do not have any access to my account.

My account has now been suspended since April 9 without any valid reason. Despite multiple attempts to contact you, there has been no clear information or solution provided.
This situation causes me great frustration and increasing distrust.

I kindly ask for an immediate solution to this matter.

Resolved

€15,285

Tikitaka refusing verification and withdrawal of winnings

I won 1 258,01€ on their casino on 7.3.2025. They paid out 500€ euros to my account, before freezing withdrawals and asking for verification. I provided all the documents: facial recognition, proof of address, deposit history, ownership of account etc.

Last document they were asking is "Please provide the transaction history for march from the payment method used to top up your <retractred> bank account (500 EUR). I understood this refers to their payment of 500€ of the 1258,01€ of total winnings.

I provided receipt for that, and full payment method history from march, but they rejected the document multiple times for no clear reason! I have been in contact with their chat, they promised to return an answer to my email, but they never did!

It has been a month since I won the money. This is unacceptable.

Resolved

€758