Responsible gambling violation Refund of 670 euros

I have been trying to get my withdrawal from the site for weeks now. From day one they blocked my withdrawals. I asked chat help why this is and they said I need verification. But when I go to the verification page it says I don't need it.

I have been in chat / email loop for ages now trying to get someone to help with the withdrawal. They only say that it has been send to "relevant team", but won't tell any timetable. Only "very soon" every time.

Hi, my account was closed on this casino or put into review as they say, anyways, I've been sending emails to the casino to get the withdrawal of my funds, which that I have are 873 euros, however, they told me to wait in the 21th January and since then I've not heard anything from them. I haven't passed kyc as they haven't requested any documents and have not responded to my email. The account was closed probably around the start of January so it's already been a long time with no advances regarding the withdrawal

I am reporting an issue with TikiTaka Casino (tikitaka.com) regarding a withdrawal that has not been processed and an unexplained account deactivation.

I deposited $4,000 via Interac e-Transfer through Gigadat and played normally. I met all Terms & Conditions, completed KYC verification, and requested a withdrawal. The casino states that withdrawals are processed within 3 business days.

After the processing window passed with no update, I contacted support. They said they would “accelerate it with the finance department” but did not provide a timeline. Shortly afterward, upon my mentioning of escalation, my account was deactivated without warning. I now cannot log in, view my balance, or access my transaction history. I did not receive any email, explanation, or request for additional verification.

At the time of the deactivation, I had a legitimate withdrawal pending for $3,600 with another $12,039 in the balance (they only allow total 3 withdrawal requests at a maximum of $1,200 at a time).

I made 3 separate withdrawals, each for $750, for a total of $2,250. On November 2, 3, and 4. It is now November 12. They say in their terms that it should take 3 business days for the withdrawals to process and obviously it is beyond that. I have contacted their live support and they keep saying they know it's delayed and it will come soon. Where are the withdrawals? I am not the only player who has this issue based on the other complaints made about this casino.

Hello AskGamblers team,

I am experiencing serious issues with TikiTaka Casino regarding my withdrawal requests.

I submitted a withdrawal request on 22nd August, and as of today it has been 10 days with no processing or payment.

My account had already been verified, yet my withdrawal remains pending without explanation.

Today, the casino placed my account under review without providing clear reasons, and I am now unable to log in at all.

I have contacted their support several times, but I only receive vague replies and no clear timeline for when my funds will be released.

This situation is very concerning, as the withdrawal amount of three withdrawal requests of $1500 is being withheld without justification, and I no longer even have access to my account. I also have $1325 on my balance on top of those three pending withdrawals.

I kindly ask AskGamblers to assist me in resolving this matter and ensuring that TikiTaka Casino processes my withdrawal and restores my account access without further unnecessary delay.

Thank you for your support.

Best regards,
Ochuko

Submitted $750CAD withdrawal request on June 25. Operator states 3 business days for withdrawal processing in their terms and conditions. It's currently July 8th (8 business days) and my withdrawal is still "in processing". I've contacted their live support staff multiple times, only to receive the same "Remain patient, You'll be paid soon" -answer every time.

I attempted to verify my account but the site says I don't require verification and it won't even let me upload my identity docs.

It appears as though this casino may not pay out winnings whatsoever.

I am contacting you because I am extremely dissatisfied with the handling of my payout requests and the verification of my account.

On March 29, 2025, I requested my first withdrawal of €500. Further withdrawal requests followed on March 30 and April 1, each for €500, as the daily payout limit is €500. To this day, I have not received any of the requested amounts.

Several emails I sent have remained unanswered. My account currently holds €15,285 in real, won money. On April 9, my gaming account was suspended without any warning or explanation.

On April 12, your KYC department requested that I submit the necessary documents for account verification, which I did on the same day via email. However, in the live chat, I was repeatedly told that I simply needed to be patient.

On April 18, I was informed via live chat that I needed to submit additional documents (a photo of the back of my ID, the front of my credit card, proof of address, and transaction history from March 31). I promptly sent all the requested documents via email.

On April 19, I received the following information in the live chat:

Selfie: Approved

Transaction history: Approved

Credit or debit card: Rejected

Proof of address: Rejected

I immediately re-sent the rejected documents.
Later, I was told that I could upload the documents via the verification section of my account – which is impossible because my account is still suspended.

On April 20, I was informed that my documents had been received and that the responsible department had accepted my request. The verification process was said to take up to three business days.

On April 22, I was informed that all my documents had been approved and that I would receive a response soon.
However, on April 24, I was again asked to submit the transaction details of my €1,300 deposit – even though this had already been approved.

In the live chat, I keep receiving only standard responses such as "Please be patient" or "We apologize for the delay," without providing any real update or progress.

On April 27, I was informed via live chat that no verification was required for my account anymore and that I could check the status in my profile.
However, this is not possible because I still do not have any access to my account.

My account has now been suspended since April 9 without any valid reason. Despite multiple attempts to contact you, there has been no clear information or solution provided.
This situation causes me great frustration and increasing distrust.

I kindly ask for an immediate solution to this matter.