Slots Oasis Casino Complaints

Casino has not paid me almost 2 months

I was approved for a cashout on 12/26/11 It is now 2/3/12 I still have not recieved my money I have contacted live chat I have emailed withdrawals All I hear is there having problems with their processor Live chat just blows you off. When I went to withdrawl on the casino site the only option for me was wire transfer I gave them all my information bank info documents etc all were Approved now almost 2 months and there giving me the run around please help

Resolved

Slots Oasis Casino NIGHTMARE!!!!

I won $6000 at slots oasis and requested payout on november 2, 2011. it is now february 1, 2012, 4 months later, and they have yet to pay me 2 of 3 seperate withdrawal requests totaling $4000. i received only 1 payout thus far, which took 2 months to receive and to this day, nothing more and i am completely fed up with this crap!!! please see below the numerous events that have occured since november last year when i had intially requested to withdraw my funds:

- they rejected my withdrawal requests only to approve them after resubmitting them on more than one occasion. they had no reason as to why they declined my requests since they never made a point to respond to my emails instead just approved my 2nd and 3rd requests soon thereafter. it was then that i knew something shady had transpired and that i was in for a fight to collect my winnings.

- i went back and forth with the withdrawals dept inquiring on the time frame required to receive payment. i was informed that they will only process a maximum withdrawal of $2000 per week.. well its february 2012, many weeks have passed by including the start of the new year and im still owed money!!!! i emailed and emailed and emailed. i counted all my correspondence which totaled 117 emails and i received response to maybe 10 of those. amongst those 10 replies from the withdrawal dept i was attacked and belittled and given many different bs stories as to why there had been such a delay with my withdrawal requests. if and when they do respond to emails they feed the same old tired excuses andim done listening to their lies. there is a complete disregard to any emails sent and lack there of any type of response. i have been ignored and pushed aside for far too long!

- live chat is the biggest joke ever! they are human shields that serve only one purpose and that is to prevent the withdrawal dept from doing their job, that of which would be to pay customers their winnings. they never have any resolution for you. they do nothing to contact the withdrawal dept on your behalf, they simply refer you to email them and wash their hands of your complaints. they are rude, i have been disconnected on purpose over and over again simply because they are tired of dealing with customers complaining over not receiving their withdrawals, (this is what one of the live chat reps explained to me), well how professional is that? im tired of being ignored. they know they owe me money and all i want is to collect and be done with this!

- they seem to have a weekly change in management / staff since i keep getting different people claiming to be in charge of the withdrawals dept who know nothing of my situation, again i have to explain my situation then undergo the time it takes for them to look into my matter just to be fed the same stories and that i will get paid when they so choose to pay me.

- last week i received a random email, out of the blue, as i had not sent an email to trigger a response, from a new dept manager saying they had paid me in full as it pertains to their processor records and that is a lie!!! today i received a long awaited response, one week later, following my 12 emails which had been ignored til now, saying they are looking into this and they will mail me a check if they discover that my funds were indeed never processed as they claim them to be. no, i dont think so, not acceptable, i dont want a check, i want my funds wired, no more waiting... i need help, can you please help me before i have a breakdown?????

cant take anymore!!! just want my money!!!! any assistance will be most appreciated!!! sorry if i seem upset but i cannot contain my anger at this time for any longer as i am completely pushed to the limit.

Unresolved

Do not Pay, Lie, Stall and Cheat

Its one lie after another. I am done with this casino. I'm a VIP member and deposit thousand a year. Imagine trying to get paid if your not a VIP. Its been 5 weeks and its the same old response for a 1650 dollar win. I don't recommend ever depositing with slots oasis. No Matter How much you win they don't pay

Resolved

$1,650

Withdrawal delay

21 business days on last wire transfer this one going on 21 used to be a 5-10 business days to deposit in my account now slot oasis claims it takes up to 10-14 business days that's still a lie i'm sick and tired of the same excuses sorry for the hassle or inconvenience or to many wire transfer's that's a bunch of b.s. i just want my $400 you owe

Unresolved

Non

requested $300 wire transfer oct.3 to date nov 1 still no money in my checking account.provided all required information on faxback back and everything was approved several months ago.I have made several deposits and withdrawls .It has been 21 business days excluding weekends and columbus day still they are giving me the run around,have spoken on phone and live chat with agents but all they tell me is be patient and sorry for the hassle.5-10 business days is what slot oasis advertises on paying out thats a lie they are 11 days over.Its a shame that it has come down to this but they left me no choice please help me if you can best regards rfuller

Resolved

$300

Slots Oasis not paying or supplying information

I requested a withdrawal ($260) from Slots Oasis on 08/30/2001. I did not realize at the time that they would deduct the bonus amount ($60) awarded from my deposit so it should be $200. Since I've never had an online casino do that before, it is my fault for not knowing this.

I received an email from the withdrawal dept stating that the processor needed a SWIFT number for my bank to send my funds. I immediately (same day) sent the SWIFT number and received an email stating that they have received the SWIFT number and will process it in a "few days". Also, that they would cover the costs for the for the Euro conversion.

“The next few days” turned out to be 9 business days (09/15/2011). It took a total of 11 business days (09/19/2011) from the above mentioned email to get an email informing me that the process was started over on 09/15/2011. It is now 16 more business days since it has been processed and I still have not received my funds.

I sent an email to the withdrawal dept on 10/02/2011 requesting an update and have not received any response. I chatted with an online CSR and they said that they see that the last entry on my account is the 09/15/2011 (withdrawal reprocessed).

I know that it is not considered a lot of money to most people, but I feel that since I've deposited plenty of money there, I should get paid in a timely manner when I finally win.

Thank you
Gary Manning

Unresolved

$200

Cancelled winnings

I deposited with a coupon and played roulette which is not a restricted game. The casino claims that eventhough there is nothing in the terms that restrict roulette, they have decided to void my winnings. The only term in their terms is that roulette doesnt count towards the playthrough, which means that it can be played, but like many casinos that allow particular games to be played eventhough it doesnt count towards the playthrough.

Unresolved

Slots Oasis Casino Complaint Stats