RoboCat Casino Complaints
RoboCat Casino Complaint Stats
Dear AskGamblers Team,
I would like to submit a complaint regarding two pending withdrawals from RoBoCat.
One withdrawal of €445 was requested on 15 August 2026, and a second withdrawal of €400 was requested on 5 September 2026.
Both withdrawals are still pending and are currently shown as outstanding withdrawals in my RoRoCat account.
I would therefore kindly ask AskGamblers to assist me in getting both withdrawals processed and paid as soon as possible.
I have attached a screenshot showing the two pending withdrawals, totaling €845.
Note: RoBoCat is only listed under the “Casino” category on AskGamblers. However, my complaint concerns exclusively my sports betting account with RoBoCat. I did not play any casino games there. Since there is no corresponding Betting category available for RoBoCat, I selected “Casino” for this reason.
Thank you for your assistance.
Kind regards,
Julian
Resolved
My account is fully verified (KYC completed). According to RoboCat's terms and conditions, withdrawals are processed within 3 business days, which has now been exceeded.
I have contacted live support multiple times. Agents confirmed an "unusual delay" and claimed to escalate the issue to the finance team, but the funds remain pending and no payment has been issued.
I request AskGamblers' assistance to ensure RoboCat approves and processes my withdrawals immediately.
Resolved
I requested a withdrawal of €60 on 30 August 2026. My account is [fully verified / verified, if applicable], and I have not been informed of any missing documents, additional verification requirements, account restrictions or other issues that would prevent the withdrawal from being processed.
According to RoboCat's own Terms and Conditions, section 6.15, withdrawal requests are worked through by the Financial Department within 3 business days after the request is made, provided that the relevant conditions and checks have been completed.
Since 30 August 2026 was a Sunday, the three business days were 31 August, 1 September and 2 September. Today is 3 September 2026, meaning that the stated three-business-day timeframe has already passed.
I contacted RoboCat's Live Chat to ask for an explanation. Instead of providing a specific reason for the delay or a processing date, I was told that there is a “high volume of requests” and that there may sometimes be delays.
I specifically referred the agent to section 6.15 of their Terms and asked why the stated timeframe was not being followed. The agent then told me that my request had been forwarded to the relevant team, but also stated that they were unable to provide me with a specific timeframe.
I understand that occasional delays can happen. However, my concern is that RoboCat has published a specific withdrawal processing timeframe in its own Terms and Conditions, and when that timeframe passed, I was not given a clear explanation as to why it was exceeded.
I am therefore asking AskGamblers to assist me in obtaining:
A clear explanation from RoboCat as to why my withdrawal has not been processed within the timeframe stated in section 6.15.
Confirmation that there are no outstanding verification or compliance requirements on my account.
Processing and payment of my withdrawal as soon as possible.
A clear and specific timeframe for when the withdrawal will be processed.
I have screenshots of the relevant section of RoboCat's Terms and Conditions, my withdrawal request, and the complete Live Chat conversation and can provide them as evidence.
I would appreciate AskGamblers' assistance in resolving this matter.
Resolved
I made withdrawals on July 22, 23, and 24—€1,500 in total. The funds haven't arrived; I'm just being told to wait. The terms and conditions state 1–3 banking days. Can you help? Everything should be in order, as I have inquired about the matter via emal.
Resolved
Resolved
I am writing to lodge a formal complaint against RoboCat Casino regarding delayed withdrawals and bad faith tactics.
I am a VIP player on this platform.
I currently have €1,600 in pending withdrawals, and a remaining balance of €10,400.05 on my account (Total winnings: €12,000.05).
My account has been fully verified since day one, and previous VIP managers (Akaza and Marysia) confirmed my status, never asking for additional documents. However, after requesting my payouts, the casino suddenly changed my VIP manager to a new person named Elianor.
She is now using delaying tactics, claiming my account is "under verification" and asking for documents. This is a clear lie.
I have attached a screenshot from my RoboCat account profile explicitly stating: "It seems that your account does not require verification. Enjoy our games!".
The casino is using false pretenses to hold my funds and delay my €1,600 withdrawals.
I request AskGamblers' urgent mediation to force RoboCat Casino to release my pending withdrawals and guarantee the safety of my total balance.
Resolved
My withdrawals are continually declined - the reason being my payment provider. After dozens of emails and countless times in live chat support I keep getting the same generic answer, that it’s my bank rejecting the payment. I have sent them an email from the head of fraud operations at my bank stating quite clearly that my account is absolutely fine to receive online international bank transfers. Every question I ask is never replied to. I just need help to recover my funds, please.
Resolved
I've been complaining to this casino for months now about delayed payments.
Back on January 2nd I won 20000 cad. In the beginning everything went smooth with payments but since February its like pulling teeth with this casino trying to get paid.
They still owe over 4000 4 months later and now been over a month since last receiving a payment. I've been on chat over 15 times and have also emailed them and the situation is just getting worse.
Resolved
Withdrawal details:
* $1,200 requested on April 3, 2026
* $750 requested on April 17, 2026
* $750 requested on April 18, 2026
The April 3 withdrawal has now been pending for over 4 weeks, and the withdrawals from April 17 and April 18 have also exceeded the stated processing timeframe.
I have contacted support multiple times and have only received generic responses such as “final stages” and “being processed as quickly as possible,” without any clear timeline.
My account is fully verified, and I have previously received one successful withdrawal without issue. There have been no requests for additional documents, no stated violations, and no explanation for the continued delays across multiple withdrawals.
In addition to these pending withdrawals, there is a remaining account balance of approximately $12,000 that I intend to withdraw in accordance with the platform’s withdrawal limits. The continued delays are impacting my ability to access these funds.
I am requesting confirmation of the current status of all pending withdrawals, a clear timeline for completion, and immediate processing of these withdrawals.
Thank you.
Resolved
Hello, I started to play with them long time ago and won a big amount. I was I think VIP Level 3 or 4 and all withdrawals came without any delay.
After a few withdraws, they set me VIP level to 1 which means max 500 Euro per day and 7000 per month.
I still keep on playing and withdrawing money, but at some point, the restriction also limited my stake limit to a few euro and since then, I have had big trouble withdrawing my money. As you maybe aware of, I am only allowed to request 500 Euro per day and you are only allowed to have 3 open withdrawals. Then it takes 2-3 weeks until you receive that money and then you have to request another 500 and so on.
They are doing this delay on purpose.
Chat and VIP support keep on telling me, it is a delay I don't have to worry and always the same standard answers and nobody will help.
Their T&C says max 3-5 working days and it always took between 10-15 working days,
My account is fully verified.
My last 3 withdrawals were requested on the 13,14 and 15th of march.
I want them to stop delaying the withdrawals and send all pending withdraws
Resolved
I am writing to formally submit a complaint against RoboCat Casino regarding a serious issue with my account.
I am completely distressed and still won’t close my account
15 October 2025, I requested the closure of my account due to substantial losses I had incurred while gambling. RoboCat Casino kept offering me bonuses or tools. I replied twice and said no, I have a gambling problem, and I wanted full account closure.
However, on 31 March 2026, I received a promotional email from RoboCat Casino with €7 bonus. Unfortunately, as someone struggling with gambling addiction, this promotional offer triggered a relapse.
To my shock, despite my previous request to close my account, I was able to log in, deposit funds, and gamble. Over the course of few days, I lost approximately €3300
On the first day of gambling I managed to win some of the money back. I reached on live chat and emails begging them to put tools in place and asking if I could take a break whilst I waited for my withdrawal all of these emails were ignored.
Of course as a gambler does and I knew it was going to happen I continued to play and deposit more money, then tried to withdraw and asked them via email and chat to block me.
Each time I went to live chat it was rare that someone was available despite the site saying 24/7.
Eventually when I did connect on live chat they advised my account was reopened as a technical error however I should email complaints team and request refund and the relevant team would process it.
I sent an email as advised and their response was that I cancelled my pending withdrawals and my balance was 0.06c then regarding.
They still did not close my account instead they gave me a cash bonus.
I would like my account to be closed ASAP and all my deposits refunded and for them not to try to lure me in again .
I have blockers on my banking but when you deposit they don’t go through as casino instead it’s a different merchant’s name.
This situation has caused me significant financial and emotional distress. I explicitly requested the closure of my account, and RoboCat Casino confirmed its closure. Allowing access to a closed account, combined with sending promotional material, is a clear violation of responsible gambling practices and demonstrates a disregard for player protection policies.
Resolved
I am filing a complaint against RoboCat Casino regarding a delayed withdrawal of $1500 via Interac.
I requested the withdrawal over 3 days ago. Since then, the casino has not processed the payment and has not requested any KYC verification, which is standard procedure before withdrawals.
I contacted live support multiple times. Initially, I was told that my withdrawal was “being processed by the financial department.” However, in a later message, support confirmed that there is no verification request or active processing on my account.
This is clearly contradictory and raises serious concerns about the legitimacy of the delay.
As of now:
• My withdrawal remains unpaid
• No KYC has been requested
• Support continues to provide generic and inconsistent responses
Resolved
Rejected
It has now been 11 days since I submitted all requested verification documents, yet my account still has not been verified. Despite multiple follow-ups, I have received no response from my assigned VIP manager since the initial document request. The silence and lack of transparency have made the withdrawal process unnecessarily long and frustrating.
As a loyal player, I find this treatment unacceptable. I provided all the required documents promptly and in full compliance with the casino’s KYC requirements. There has been no update or explanation for the continued delay in processing my payment.
I am requesting that Robocat Casino expedite the verification process and release my pending payment.
Resolved
Finally at one point I was told by the customer service that I had sent them all the files needed and that I had to wait for 5-10 days for the verification. Which was then followed by yet another request for the same information I had already sent several times before. So I, once again, sent the documents they requested.
I asked the customer service for an update yesterday and they told me that the KYC team is (you guessed it) still waiting for the files I had already sent them many times before. It seems pretty clear to me that this would go on forever, so I had to contact a third party in order to solve this. Thank you in advance.
Resolved
I recently won 12000€ on robocat casino. First two payments of 800€ each went through within 2 business days.now I’ve 3X pending withdrawals of 500€ each from November 1st 2nd and 3rd. I would like to resolve this matter as soon as possible please as stated in robocats terms and conditions 3-5 business days. Also have another 8698€ to withdraw.
I will keep making withdrawals until I am able to withdraw my casino balance.
Resolved
I am reaching out for your assistance regarding an unresolved withdrawal issue with this bookmaker. My withdrawal request was submitted on October 22nd, yet as of today — 11 days later — it still has not been processed. It is 207 eur.
According to the bookmaker’s own terms, withdrawal requests are to be processed within 3 business days. This condition has clearly been violated.
When contacting customer support via chat, I repeatedly receive inconsistent excuses — sometimes they claim to have a high number of pending requests, other times they mention technical problems. Despite these explanations, I still have not received my funds.
Please find attached a screenshot of my withdrawal request as evidence.
Thank you in advance for your support in helping me resolve this matter.
Resolved
Hello,
More than three days ago, I made a withdrawal to the card.
The website states that the sending time is three days. It was the first withdrawal to the card for the value of 490 Euros.
Unfortunately, the website seems very similar, and although I like it, I'm afraid that it will be a scam and the money will never arrive.
I tried to contact the chatbots in the chat, but I keep getting the same sentences, and I'm not talking about the email at all. I hope that it's not a scam, because I like the casino otherwise, but this seems strange to me.
Thank you very much, and I hope that it will be resolved.
Best regards
Christopher.
Resolved
Resolved
Resolved
I did a complaint on support on robocat that my withdrawal from 02.07.2025 isnt arriving after nearly 4 weeks the support keeps giving me the same excuses and I didn't abuse any bonus or freespins so just deposited 70 euros to robocat. After not getting any good wins I wanted to withdraw the 50 euros I got left into my wallet but they keep declining my withdrawal. The support is giving me the same excuses over and over It's frustrating not getting a withdrawal 3-5 days. That's what they say is normal for robocat but after 4 weeks I'm nervous that robocat is holding my money so long. I think this casino is not legit at all. Please check the screenshot below.
Resolved
There have been several instances with RoboCat Casino where my withdrawal was deleted without any reason or prior notice.
I have contacted the RoboCat Casino support team multiple times via chat and email, but they have always dismissed the issue.
I would like to kindly ask for your help in receiving the winnings that are rightfully mine.
Resolved
At the beginning of February, although I had already made a few withdrawals, the operator decided to block all withdrawal solutions on my account (see attachment no. 2).
I then contacted the operator's live chat on numerous occasions, each time indicating that my request had been forwarded to the relevant team and that I would receive a detailed response by email (see attachment no. 3 dated March 12, 2025, see attachment no. 4 dated March 26, 2025). Each time, I never receive a reply by email.
On April 8, 2025, I decided to write an email to ask why withdrawals are blocked on my account and why I never receive an answer by email as I was promised after contacting the live chat. I received a reply to this email on April 20 telling me that my account had passed the verification process and was active without telling me why withdrawals were blocked. I replied to this e-mail to ask for an explanation, but never received a reply (see attachment n°5 on the e-mail exchange in question).
At the end of April, after having contacted the live chat for the umpteenth time to find a solution, the agent told me that I had to provide them with a bank statement proving the deposits made on the account (see attachment no. 6). I sent them the requested document on April 27 (see attachment no. 7).
After contacting the live chat to find out whether the document had been validated, I was told that it had and that everything was in order on my account. However, withdrawals are still blocked and it's still impossible for me to make any withdrawals (as shown on attachment no. 2).
I'm making this complaint so that the withdrawals can finally be unblocked on my account and I can get my money back.
Thank you in advance for your help.
Resolved
I am writing to file a formal complaint regarding ongoing issues with withdrawing my funds from RoboCat Casino. I have requested a withdrawal of 150,000 HUF, which has been repeatedly canceled by the casino. Despite several attempts to contact their customer support and resolve the issue, I have not received a satisfactory response.
Here are the details of my complaint:
• The casino has canceled my withdrawal of 150,000 HUF multiple times without providing a valid reason.
• I have contacted their customer support several times, and each time, I have been met with delays and evasions. They continue to promise a withdrawal in the next few days, but no funds have been transferred.
• I have provided all requested documentation, but the casino continues to delay the process without any proper justification.
• The casino has also refunded 100,000 HUF to my account within a few hours, but the remaining 50,000 HUF was canceled again.
I am requesting that AskGamblers steps in to mediate this issue and help facilitate the resolution of my complaint. I have attached all the relevant details and communication for your reference.
Thank you for your assistance.
Rejected