Complaint #28 RoboCat Casino

Self excluded but they reopened my account

By Jamiemandy1

2 months ago

Message on forum

I am writing to formally submit a complaint against RoboCat Casino regarding a serious issue with my account.

I am completely distressed and still won’t close my account

15 October 2025, I requested the closure of my account due to substantial losses I had incurred while gambling. RoboCat Casino kept offering me bonuses or tools. I replied twice and said no, I have a gambling problem, and I wanted full account closure.

However, on 31 March 2026, I received a promotional email from RoboCat Casino with €7 bonus. Unfortunately, as someone struggling with gambling addiction, this promotional offer triggered a relapse.

To my shock, despite my previous request to close my account, I was able to log in, deposit funds, and gamble. Over the course of few days, I lost approximately €3300

On the first day of gambling I managed to win some of the money back. I reached on live chat and emails begging them to put tools in place and asking if I could take a break whilst I waited for my withdrawal all of these emails were ignored.

Of course as a gambler does and I knew it was going to happen I continued to play and deposit more money, then tried to withdraw and asked them via email and chat to block me.

Each time I went to live chat it was rare that someone was available despite the site saying 24/7.

Eventually when I did connect on live chat they advised my account was reopened as a technical error however I should email complaints team and request refund and the relevant team would process it.

I sent an email as advised and their response was that I cancelled my pending withdrawals and my balance was 0.06c then regarding.

They still did not close my account instead they gave me a cash bonus.

I would like my account to be closed ASAP and all my deposits refunded and for them not to try to lure me in again .

I have blockers on my banking but when you deposit they don’t go through as casino instead it’s a different merchant’s name.

This situation has caused me significant financial and emotional distress. I explicitly requested the closure of my account, and RoboCat Casino confirmed its closure. Allowing access to a closed account, combined with sending promotional material, is a clear violation of responsible gambling practices and demonstrates a disregard for player protection policies.

Disputed Casino RoboCat Casino

Reason Self-exclusion

Amount €3300

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Jamiemandy1

1 month ago

Thank you Ask Gamblers for the help this is finally resolved

RoboCat Casino

• Representative

1 month ago

Dear Jamiemandy1,

Thank you for your patience.

We kindly inform you that the 3750 EUR refund has been completed successfully.

Best regards,
Robocat Team

AskGamblers

• Support Team

1 month ago

Dear RoboCat Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

RoboCat Casino Complaint Stats

Resolved 19 / 19

Avg. Amount $3,303

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

RoboCat Casino Complaints

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Delaying 1600 withdrawal and freezing 10400 balance with fake KYC excuses

I am writing to lodge a formal complaint against RoboCat Casino regarding delayed withdrawals and bad faith tactics.

I am a VIP player on this platform.

I currently have €1,600 in pending withdrawals, and a remaining balance of €10,400.05 on my account (Total winnings: €12,000.05).

My account has been fully verified since day one, and previous VIP managers (Akaza and Marysia) confirmed my status, never asking for additional documents. However, after requesting my payouts, the casino suddenly changed my VIP manager to a new person named Elianor.

She is now using delaying tactics, claiming my account is "under verification" and asking for documents. This is a clear lie.

I have attached a screenshot from my RoboCat account profile explicitly stating: "It seems that your account does not require verification. Enjoy our games!".

The casino is using false pretenses to hold my funds and delay my €1,600 withdrawals.

I request AskGamblers' urgent mediation to force RoboCat Casino to release my pending withdrawals and guarantee the safety of my total balance.

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Continuous withdrawal cancellations

My withdrawals are continually declined - the reason being my payment provider. After dozens of emails and countless times in live chat support I keep getting the same generic answer, that it’s my bank rejecting the payment. I have sent them an email from the head of fraud operations at my bank stating quite clearly that my account is absolutely fine to receive online international bank transfers. Every question I ask is never replied to. I just need help to recover my funds, please.

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I've been complaining to this casino for months now about delayed payments

I've been complaining to this casino for months now about delayed payments.

Back on January 2nd I won 20000 cad. In the beginning everything went smooth with payments but since February its like pulling teeth with this casino trying to get paid.

They still owe over 4000 4 months later and now been over a month since last receiving a payment. I've been on chat over 15 times and have also emailed them and the situation is just getting worse.

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Delayed Payments exceeding time frames

I am submitting a complaint regarding delayed withdrawals from Robocat Casino.

Withdrawal details:

* $1,200 requested on April 3, 2026
* $750 requested on April 17, 2026
* $750 requested on April 18, 2026

The April 3 withdrawal has now been pending for over 4 weeks, and the withdrawals from April 17 and April 18 have also exceeded the stated processing timeframe.

I have contacted support multiple times and have only received generic responses such as “final stages” and “being processed as quickly as possible,” without any clear timeline.

My account is fully verified, and I have previously received one successful withdrawal without issue. There have been no requests for additional documents, no stated violations, and no explanation for the continued delays across multiple withdrawals.

In addition to these pending withdrawals, there is a remaining account balance of approximately $12,000 that I intend to withdraw in accordance with the platform’s withdrawal limits. The continued delays are impacting my ability to access these funds.

I am requesting confirmation of the current status of all pending withdrawals, a clear timeline for completion, and immediate processing of these withdrawals.

Thank you.

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Delayed withdraws

Hello, I started to play with them long time ago and won a big amount. I was I think VIP Level 3 or 4 and all withdrawals came without any delay.

After a few withdraws, they set me VIP level to 1 which means max 500 Euro per day and 7000 per month.

I still keep on playing and withdrawing money, but at some point, the restriction also limited my stake limit to a few euro and since then, I have had big trouble withdrawing my money. As you maybe aware of, I am only allowed to request 500 Euro per day and you are only allowed to have 3 open withdrawals. Then it takes 2-3 weeks until you receive that money and then you have to request another 500 and so on.

They are doing this delay on purpose.

Chat and VIP support keep on telling me, it is a delay I don't have to worry and always the same standard answers and nobody will help.

Their T&C says max 3-5 working days and it always took between 10-15 working days,

My account is fully verified.

My last 3 withdrawals were requested on the 13,14 and 15th of march.

I want them to stop delaying the withdrawals and send all pending withdraws

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Delaying Interac withdrawal

I am filing a complaint against RoboCat Casino regarding a delayed withdrawal of $1500 via Interac.

I requested the withdrawal over 3 days ago. Since then, the casino has not processed the payment and has not requested any KYC verification, which is standard procedure before withdrawals.

I contacted live support multiple times. Initially, I was told that my withdrawal was “being processed by the financial department.” However, in a later message, support confirmed that there is no verification request or active processing on my account.

This is clearly contradictory and raises serious concerns about the legitimacy of the delay.

As of now:

• My withdrawal remains unpaid

• No KYC has been requested

• Support continues to provide generic and inconsistent responses

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Robocat closed account for administration decision

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