Complaint #38
RoboCat Casino
Has exceeded its own withdrawal processing timeframe and provides only generic responses
4 days ago
I am submitting a complaint regarding a delayed withdrawal from RoboCat Casino.
I requested a withdrawal of €60 on 30 August 2026. My account is [fully verified / verified, if applicable], and I have not been informed of any missing documents, additional verification requirements, account restrictions or other issues that would prevent the withdrawal from being processed.
According to RoboCat's own Terms and Conditions, section 6.15, withdrawal requests are worked through by the Financial Department within 3 business days after the request is made, provided that the relevant conditions and checks have been completed.
Since 30 August 2026 was a Sunday, the three business days were 31 August, 1 September and 2 September. Today is 3 September 2026, meaning that the stated three-business-day timeframe has already passed.
I contacted RoboCat's Live Chat to ask for an explanation. Instead of providing a specific reason for the delay or a processing date, I was told that there is a “high volume of requests” and that there may sometimes be delays.
I specifically referred the agent to section 6.15 of their Terms and asked why the stated timeframe was not being followed. The agent then told me that my request had been forwarded to the relevant team, but also stated that they were unable to provide me with a specific timeframe.
I understand that occasional delays can happen. However, my concern is that RoboCat has published a specific withdrawal processing timeframe in its own Terms and Conditions, and when that timeframe passed, I was not given a clear explanation as to why it was exceeded.
I am therefore asking AskGamblers to assist me in obtaining:
A clear explanation from RoboCat as to why my withdrawal has not been processed within the timeframe stated in section 6.15.
Confirmation that there are no outstanding verification or compliance requirements on my account.
Processing and payment of my withdrawal as soon as possible.
A clear and specific timeframe for when the withdrawal will be processed.
I have screenshots of the relevant section of RoboCat's Terms and Conditions, my withdrawal request, and the complete Live Chat conversation and can provide them as evidence.
I would appreciate AskGamblers' assistance in resolving this matter.
I requested a withdrawal of €60 on 30 August 2026. My account is [fully verified / verified, if applicable], and I have not been informed of any missing documents, additional verification requirements, account restrictions or other issues that would prevent the withdrawal from being processed.
According to RoboCat's own Terms and Conditions, section 6.15, withdrawal requests are worked through by the Financial Department within 3 business days after the request is made, provided that the relevant conditions and checks have been completed.
Since 30 August 2026 was a Sunday, the three business days were 31 August, 1 September and 2 September. Today is 3 September 2026, meaning that the stated three-business-day timeframe has already passed.
I contacted RoboCat's Live Chat to ask for an explanation. Instead of providing a specific reason for the delay or a processing date, I was told that there is a “high volume of requests” and that there may sometimes be delays.
I specifically referred the agent to section 6.15 of their Terms and asked why the stated timeframe was not being followed. The agent then told me that my request had been forwarded to the relevant team, but also stated that they were unable to provide me with a specific timeframe.
I understand that occasional delays can happen. However, my concern is that RoboCat has published a specific withdrawal processing timeframe in its own Terms and Conditions, and when that timeframe passed, I was not given a clear explanation as to why it was exceeded.
I am therefore asking AskGamblers to assist me in obtaining:
A clear explanation from RoboCat as to why my withdrawal has not been processed within the timeframe stated in section 6.15.
Confirmation that there are no outstanding verification or compliance requirements on my account.
Processing and payment of my withdrawal as soon as possible.
A clear and specific timeframe for when the withdrawal will be processed.
I have screenshots of the relevant section of RoboCat's Terms and Conditions, my withdrawal request, and the complete Live Chat conversation and can provide them as evidence.
I would appreciate AskGamblers' assistance in resolving this matter.
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