Delaying 1600 withdrawal and freezing 10400 balance with fake KYC excuses

Dear AskGamblers Team,

I would like to submit a complaint regarding two pending withdrawals from RoBoCat.

One withdrawal of €445 was requested on 15 August 2026, and a second withdrawal of €400 was requested on 5 September 2026.

Both withdrawals are still pending and are currently shown as outstanding withdrawals in my RoRoCat account.

I would therefore kindly ask AskGamblers to assist me in getting both withdrawals processed and paid as soon as possible.

I have attached a screenshot showing the two pending withdrawals, totaling €845.

Note: RoBoCat is only listed under the “Casino” category on AskGamblers. However, my complaint concerns exclusively my sports betting account with RoBoCat. I did not play any casino games there. Since there is no corresponding Betting category available for RoBoCat, I selected “Casino” for this reason.

Thank you for your assistance.

Kind regards,

Julian

I made withdrawals on July 22, 23, and 24—€1,500 in total. The funds haven't arrived; I'm just being told to wait. The terms and conditions state 1–3 banking days. Can you help? Everything should be in order, as I have inquired about the matter via emal.

My withdrawals are continually declined - the reason being my payment provider. After dozens of emails and countless times in live chat support I keep getting the same generic answer, that it’s my bank rejecting the payment. I have sent them an email from the head of fraud operations at my bank stating quite clearly that my account is absolutely fine to receive online international bank transfers. Every question I ask is never replied to. I just need help to recover my funds, please.

I've been complaining to this casino for months now about delayed payments.

Back on January 2nd I won 20000 cad. In the beginning everything went smooth with payments but since February its like pulling teeth with this casino trying to get paid.

They still owe over 4000 4 months later and now been over a month since last receiving a payment. I've been on chat over 15 times and have also emailed them and the situation is just getting worse.

Hello, I started to play with them long time ago and won a big amount. I was I think VIP Level 3 or 4 and all withdrawals came without any delay.

After a few withdraws, they set me VIP level to 1 which means max 500 Euro per day and 7000 per month.

I still keep on playing and withdrawing money, but at some point, the restriction also limited my stake limit to a few euro and since then, I have had big trouble withdrawing my money. As you maybe aware of, I am only allowed to request 500 Euro per day and you are only allowed to have 3 open withdrawals. Then it takes 2-3 weeks until you receive that money and then you have to request another 500 and so on.

They are doing this delay on purpose.

Chat and VIP support keep on telling me, it is a delay I don't have to worry and always the same standard answers and nobody will help.

Their T&C says max 3-5 working days and it always took between 10-15 working days,

My account is fully verified.

My last 3 withdrawals were requested on the 13,14 and 15th of march.

I want them to stop delaying the withdrawals and send all pending withdraws

I am writing to formally submit a complaint against RoboCat Casino regarding a serious issue with my account.

I am completely distressed and still won’t close my account

15 October 2025, I requested the closure of my account due to substantial losses I had incurred while gambling. RoboCat Casino kept offering me bonuses or tools. I replied twice and said no, I have a gambling problem, and I wanted full account closure.

However, on 31 March 2026, I received a promotional email from RoboCat Casino with €7 bonus. Unfortunately, as someone struggling with gambling addiction, this promotional offer triggered a relapse.

To my shock, despite my previous request to close my account, I was able to log in, deposit funds, and gamble. Over the course of few days, I lost approximately €3300

On the first day of gambling I managed to win some of the money back. I reached on live chat and emails begging them to put tools in place and asking if I could take a break whilst I waited for my withdrawal all of these emails were ignored.

Of course as a gambler does and I knew it was going to happen I continued to play and deposit more money, then tried to withdraw and asked them via email and chat to block me.

Each time I went to live chat it was rare that someone was available despite the site saying 24/7.

Eventually when I did connect on live chat they advised my account was reopened as a technical error however I should email complaints team and request refund and the relevant team would process it.

I sent an email as advised and their response was that I cancelled my pending withdrawals and my balance was 0.06c then regarding.

They still did not close my account instead they gave me a cash bonus.

I would like my account to be closed ASAP and all my deposits refunded and for them not to try to lure me in again .

I have blockers on my banking but when you deposit they don’t go through as casino instead it’s a different merchant’s name.

This situation has caused me significant financial and emotional distress. I explicitly requested the closure of my account, and RoboCat Casino confirmed its closure. Allowing access to a closed account, combined with sending promotional material, is a clear violation of responsible gambling practices and demonstrates a disregard for player protection policies.