NeedForSpin Casino Complaints
NeedForSpin Casino Complaint Stats
The first was completed on 2026-08-14 at approximately 08:50 (Norwegian time). As of today, 2026-08-18 at 14:23, the second request still has not been approved (7 days after it was submitted).
When I raised this in live chat today, I was told the next withdrawal has been scheduled for 2026-08-21. This contradicts their own stated terms, which specify a 72 hour processing time for pending requests.
I understand the €500 (approx. 5,800 NOK) per-day withdrawal limit, and I am not asking for all requests to be paid at once. But even under that limit, the timeline does not add up. With one request cleared per 24 hours, all three should have been processed within roughly three to four days.
Instead:
- Request 1: (ID 100218778): submitted 2026-08-11, paid 2026-08-14
- Request 2 (ID 100218785): submitted 2026-08-11, still pending after 7 days
- Request 3 (ID 100792779): submitted 2026-08-11, still pending
Since this is being drawn out, I have had to submit an additional request 4 yesterday (ID 101378446), which is now also pending. At the current pace, clearing these will take three weeks or more, far beyond both your 72 hour processing terms and what their daily limit alone would require.
My account is fully verified and all details match my ID, so there is no outstanding verification issue on my side. I therefore ask that the pending withdrawals be released at the daily rate without further gaps, in line with their published processing times.
Thank you.
Resolved
Transaction ID: 73902951
I would like to file a complaint regarding a significantly delayed withdrawal.
On March 15, 2026, at 05:43:45, I requested a withdrawal of 400 EUR (Transaction ID: 73902951). According to the casino’s stated terms, withdrawals should be processed within one working day. However, several days have now passed, and the withdrawal is still marked as pending.
I contacted the casino via email on March 18 and followed up again on March 19, but I have not received any meaningful update or resolution.
Additionally, the withdrawal can still be cancelled from my account. This strongly suggests that the request has not even been approved yet, which directly contradicts the casino’s stated processing timeframe.
This delay appears unreasonable and raises concerns about the casino’s withdrawal practices and adherence to fair gaming standards.
I kindly ask AskGamblers to intervene and assist in ensuring that my withdrawal is processed without further delay.
Thank you.
Resolved
Dear Ask Gamblers,
on the 2nd of February, i won 5416€ on Need for Spin Casino. I then followed the process to verify my account. I did the selfie via link and went to upload my passport and realised there was an autofill typo on my profile which meant the day and month of my date of birth was not correct. I contacted live chat who notified me that in order to change this i must email support. I have been emailing support and KYC for the last week every day to change the date of birth on my account. Not one email has been responded to or my date of birth has been changed.
I contacted chat to ask why no one is doing anything to be told that they can see my request is in a queue to be changed and that they are busy and will be handled soon.
I woke up this morning in utter shock that the Casino have not only disabled my account but confiscated my winnings also and sent me an email that my data is not correct so they are confiscating my winnings. I have been trying to change this all week and this Casino just ignored me in order to do this it seems.
The Casino states in their terms that data must be correct and if it changes they must be notified. The attached email proves that I did notify the Casino straight away that my date of birth was not correct due to an autofill typo and must be changed which was ignored.
If you can please assist me in this matter. They should not be able to ignore you to use it as an excuse to take my winnings. I did notify the Casino of the Data change.
Thank you,
Best regards,
<full name removed>
Resolved
I registered at the casino around a week ago. The country Finland automatically popped up during the registration process and I did not notice it at the time. After registration, I sent them an e-mail asking them to change my country to Ireland. I hereby attach screenshots and proof of that. After I sent them an e-mail I thought everything is alright and the administration will change my country. I made a deposit and won 5800 euros. I won the money after I sent an e-mail and asked to change my country.
In the end, my winnings were confiscated because my data was incorrectly entered. But I sent them an e-mail before winning anything asking to change my country.
Please help me resolve this issue!
Resolved