Complaint #6 NeedForSpin Casino

Not responding to emails to change my Data and then disabling account and confiscating winnings due to data difference

By davilla

2 years ago

Dear Ask Gamblers,

on the 2nd of February, i won 5416€ on Need for Spin Casino. I then followed the process to verify my account. I did the selfie via link and went to upload my passport and realised there was an autofill typo on my profile which meant the day and month of my date of birth was not correct. I contacted live chat who notified me that in order to change this i must email support. I have been emailing support and KYC for the last week every day to change the date of birth on my account. Not one email has been responded to or my date of birth has been changed.

I contacted chat to ask why no one is doing anything to be told that they can see my request is in a queue to be changed and that they are busy and will be handled soon.

I woke up this morning in utter shock that the Casino have not only disabled my account but confiscated my winnings also and sent me an email that my data is not correct so they are confiscating my winnings. I have been trying to change this all week and this Casino just ignored me in order to do this it seems.

The Casino states in their terms that data must be correct and if it changes they must be notified. The attached email proves that I did notify the Casino straight away that my date of birth was not correct due to an autofill typo and must be changed which was ignored.

If you can please assist me in this matter. They should not be able to ignore you to use it as an excuse to take my winnings. I did notify the Casino of the Data change.

Thank you,

Best regards,

Disputed Casino NeedForSpin Casino

Reason Verification issues

Amount €198.88

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that NeedForSpin Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

NeedForSpin Casino

• Representative

2 years ago

Dear AskGamblers Team,

In our ongoing dedication to fair play and ensuring customer satisfaction, we have taken the decision to initiate a refund of a player's deposit to their original payment method. This action is being taken despite our standard terms and conditions, which typically do not allow for the refund of lost deposits, as stated in Section 10.2.

We wanted to inform you that the refund process has been successfully completed, underscoring our commitment to maintaining a transparent and customer-centric approach.

Thank you for your understanding and continued support.

Sincerely,

Need For Spin Casino Representative

NeedForSpin Casino

• Representative

2 years ago

Dear AskGamblers Team,

We have submitted the further requested information.

Thank you for your continued support.

Kind regards,

Need For Spin Casino Representative

davilla

2 years ago

Dear AskGamblers Community,

I write to express my concern over the recent treatment of a player at NeedForSpin Casino. It appears that the player's complaint has not been given fair consideration, as the evidence presented has been deemed irrelevant by the casino.

In a situation where a player's grievances are at stake, it is crucial to ensure a thorough and impartial investigation. Mistakes happen, and it is only fair that all relevant information is considered to reach a just resolution.

Let's advocate for fairness and transparency in the gaming community. Players deserve a gaming environment where their concerns are addressed genuinely.

#FairGaming #PlayerRights #NeedForSpinUnfairTreatment

NeedForSpin Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $262

Avg. Complaint Duration 9 days

Avg. Response Time 3 days

NeedForSpin Casino Complaints

See all complaints for this casino

Significantly delayed withdrawal

Amount: 400 EUR
Transaction ID: 73902951

I would like to file a complaint regarding a significantly delayed withdrawal.

On March 15, 2026, at 05:43:45, I requested a withdrawal of 400 EUR (Transaction ID: 73902951). According to the casino’s stated terms, withdrawals should be processed within one working day. However, several days have now passed, and the withdrawal is still marked as pending.

I contacted the casino via email on March 18 and followed up again on March 19, but I have not received any meaningful update or resolution.

Additionally, the withdrawal can still be cancelled from my account. This strongly suggests that the request has not even been approved yet, which directly contradicts the casino’s stated processing timeframe.

This delay appears unreasonable and raises concerns about the casino’s withdrawal practices and adherence to fair gaming standards.

I kindly ask AskGamblers to intervene and assist in ensuring that my withdrawal is processed without further delay.

Thank you.

Resolved

€400

Confiscation of Winnings 5800 euros

I registered at the casino around a week ago. The country Finland automatically popped up during the registration process and I did not notice it at the time. After registration, I sent them an e-mail asking them to change my country to Ireland. I hereby attach screenshots and proof of that. After I sent them an e-mail I thought everything is alright and the administration will change my country. I made a deposit and won 5800 euros. I won the money after I sent an e-mail and asked to change my country.

In the end, my winnings were confiscated because my data was incorrectly entered. But I sent them an e-mail before winning anything asking to change my country.

Please help me resolve this issue!

Resolved

€100