Confiscation of Winnings 5800 euros

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that NeedForSpin Casino management acted in accordance with their Terms and Conditions.

In addition, we have been informed that casino also refunded player's deposits back to him.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear AskGamblers Team,

Thank you for your prompt communication and the opportunity to address the concerns raised by the player's complaint. We have diligently provided all relevant details and supporting evidence via email.

Should there be any additional information required or further clarification needed, please do not hesitate to reach out to us. We are committed to cooperating fully with the resolution process and ensuring transparency in this matter.

Your understanding and cooperation are greatly appreciated.

Kind regards,

Need For Spin Casino Representative

Dear NeedForSpin Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear DENISS85,

Thank you for bringing your concerns to our attention. Upon thorough investigation, it has been established that during the registration process, you selected "Finland" as your country, and unfortunately, accurate proof of address was not provided.

It is essential to note that any discrepancies in your account details, including country selection, should be promptly reported. In this case, it appears that the request to change your country wasn't made in a timely manner.

Per our terms and conditions (2.8), it is imperative that when creating an account, all personal data must be accurate and kept up to date. Unfortunately, as the verification process relies on the accuracy of provided information, your account did not pass the necessary checks, leading to its closure by our risk department.

We understand the frustration this situation may cause, and we appreciate your understanding of our commitment to maintaining a fair and secure gaming environment for all users.

If you have further questions or require clarification on this matter, please feel free to reach out.

Best regards,
Need For Spin Casino Representative