Complaint #10 NeedForSpin Casino

Significantly delayed withdrawal

By Artmat

3 months ago

Amount: 400 EUR
Transaction ID: 73902951

I would like to file a complaint regarding a significantly delayed withdrawal.

On March 15, 2026, at 05:43:45, I requested a withdrawal of 400 EUR (Transaction ID: 73902951). According to the casino’s stated terms, withdrawals should be processed within one working day. However, several days have now passed, and the withdrawal is still marked as pending.

I contacted the casino via email on March 18 and followed up again on March 19, but I have not received any meaningful update or resolution.

Additionally, the withdrawal can still be cancelled from my account. This strongly suggests that the request has not even been approved yet, which directly contradicts the casino’s stated processing timeframe.

This delay appears unreasonable and raises concerns about the casino’s withdrawal practices and adherence to fair gaming standards.

I kindly ask AskGamblers to intervene and assist in ensuring that my withdrawal is processed without further delay.

Thank you.

Disputed Casino NeedForSpin Casino

Reason Delayed payment

Amount €400

Discussion

AskGamblers

• Support Team

2 months ago

Dear @Artmat,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

NeedForSpin Casino

• Representative

3 months ago

Dear Artmat and AskGamblers Team,

Thank you for bringing this matter to our attention. We have reviewed the account and transaction history for the user in question and would like to provide a detailed clarification regarding the withdrawal process.

On March 15, the player submitted his first withdrawal request. As this was his initial payout, the mandatory Know Your Customer (KYC) verification process was initiated. Per our terms, account verification can take up to 72 hours, and the player’s account was successfully verified on March 18.

Following this, the withdrawal was processed within 24 hours on March 19, and the player was notified via email regarding it.

Regarding the player's most recent withdrawal request, please note that our Financial Department operates from Monday to Friday, 09:00 to 18:00 (GMT+2). As the request is being handled according to our standard site limits and processing hours, and because Financial Department is not working on weekend, it is scheduled to be successfully completed today, March 23. The player will receive a formal notification via email later today once the transaction is finalized.

We confirm that we are acting in full accordance with our stated terms and appreciate the player's patience.

Kind regards,
Need For Spin Casino Representative.

AskGamblers

• Support Team

3 months ago

Dear NeedForSpin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

NeedForSpin Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $262

Avg. Complaint Duration 9 days

Avg. Response Time 3 days

NeedForSpin Casino Complaints

See all complaints for this casino

Not responding to emails to change my Data and then disabling account and confiscating winnings due to data difference

Dear Ask Gamblers,

on the 2nd of February, i won 5416€ on Need for Spin Casino. I then followed the process to verify my account. I did the selfie via link and went to upload my passport and realised there was an autofill typo on my profile which meant the day and month of my date of birth was not correct. I contacted live chat who notified me that in order to change this i must email support. I have been emailing support and KYC for the last week every day to change the date of birth on my account. Not one email has been responded to or my date of birth has been changed.

I contacted chat to ask why no one is doing anything to be told that they can see my request is in a queue to be changed and that they are busy and will be handled soon.

I woke up this morning in utter shock that the Casino have not only disabled my account but confiscated my winnings also and sent me an email that my data is not correct so they are confiscating my winnings. I have been trying to change this all week and this Casino just ignored me in order to do this it seems.

The Casino states in their terms that data must be correct and if it changes they must be notified. The attached email proves that I did notify the Casino straight away that my date of birth was not correct due to an autofill typo and must be changed which was ignored.

If you can please assist me in this matter. They should not be able to ignore you to use it as an excuse to take my winnings. I did notify the Casino of the Data change.

Thank you,

Best regards,

Resolved

€199

Confiscation of Winnings 5800 euros

I registered at the casino around a week ago. The country Finland automatically popped up during the registration process and I did not notice it at the time. After registration, I sent them an e-mail asking them to change my country to Ireland. I hereby attach screenshots and proof of that. After I sent them an e-mail I thought everything is alright and the administration will change my country. I made a deposit and won 5800 euros. I won the money after I sent an e-mail and asked to change my country.

In the end, my winnings were confiscated because my data was incorrectly entered. But I sent them an e-mail before winning anything asking to change my country.

Please help me resolve this issue!

Resolved

€100