Complaint #12
NeedForSpin Casino
Multiple withdrawal issues
4 days ago
Good day, on 2026-08-11 at 11:49 I submitted three withdrawal requests, each within the permitted transaction limit (5,800 NOK each).
The first was completed on 2026-08-14 at approximately 08:50 (Norwegian time). As of today, 2026-08-18 at 14:23, the second request still has not been approved (7 days after it was submitted).
When I raised this in live chat today, I was told the next withdrawal has been scheduled for 2026-08-21. This contradicts their own stated terms, which specify a 72 hour processing time for pending requests.
I understand the €500 (approx. 5,800 NOK) per-day withdrawal limit, and I am not asking for all requests to be paid at once. But even under that limit, the timeline does not add up. With one request cleared per 24 hours, all three should have been processed within roughly three to four days.
Instead:
- Request 1: (ID 100218778): submitted 2026-08-11, paid 2026-08-14
- Request 2 (ID 100218785): submitted 2026-08-11, still pending after 7 days
- Request 3 (ID 100792779): submitted 2026-08-11, still pending
Since this is being drawn out, I have had to submit an additional request 4 yesterday (ID 101378446), which is now also pending. At the current pace, clearing these will take three weeks or more, far beyond both your 72 hour processing terms and what their daily limit alone would require.
My account is fully verified and all details match my ID, so there is no outstanding verification issue on my side. I therefore ask that the pending withdrawals be released at the daily rate without further gaps, in line with their published processing times.
Thank you.
The first was completed on 2026-08-14 at approximately 08:50 (Norwegian time). As of today, 2026-08-18 at 14:23, the second request still has not been approved (7 days after it was submitted).
When I raised this in live chat today, I was told the next withdrawal has been scheduled for 2026-08-21. This contradicts their own stated terms, which specify a 72 hour processing time for pending requests.
I understand the €500 (approx. 5,800 NOK) per-day withdrawal limit, and I am not asking for all requests to be paid at once. But even under that limit, the timeline does not add up. With one request cleared per 24 hours, all three should have been processed within roughly three to four days.
Instead:
- Request 1: (ID 100218778): submitted 2026-08-11, paid 2026-08-14
- Request 2 (ID 100218785): submitted 2026-08-11, still pending after 7 days
- Request 3 (ID 100792779): submitted 2026-08-11, still pending
Since this is being drawn out, I have had to submit an additional request 4 yesterday (ID 101378446), which is now also pending. At the current pace, clearing these will take three weeks or more, far beyond both your 72 hour processing terms and what their daily limit alone would require.
My account is fully verified and all details match my ID, so there is no outstanding verification issue on my side. I therefore ask that the pending withdrawals be released at the daily rate without further gaps, in line with their published processing times.
Thank you.
Screenshot
