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Editor’s View
Overall, we thought the casino was warm and friendly from the get-go. There are easy-to-use menus for beginners through to pros and an excellent selection of games. Live chat is easy to find and available 24/7
- Excellent selection of games
- Fast withdrawals
- No depositing fees
- Low withdrawal limits
- No weekend or evening withdrawals
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Hugo Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Hugo Casino
Hugo Casino is an online casino that has a good game offering from some of the leading software companies in the world. The casino supports a long list of languages, supporting you wherever you are in the world.
You can sign up using AskGamblers, and you can use any device. Sign up from the latest web devices or switch to the latest handsets for your mobile experience.
Once a member, you can join the Loyalty Club. There are currently five levels of membership, and you can earn exclusive benefits such as Free Spins, cashback and a personal account manager.
Everything you need to get started can be found on this page, including our casino rating, bonuses, complaints history and more.
- E-Wallets 24-48 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Hugo Casino
The casino supports a good range of payment methods, and you’ll be pleased to know that there are no depositing fees. The minimum deposit and withdrawal amount is €20.
You can request a withdrawal once your account is verified, and the casino will email you to show you how to do this. Documents must be emailed to the casino for approval.
Once your account has been verified, withdrawals could take up to 24 hours. All withdrawal requests are processed by the Financial department from Monday to Friday, 9.00-18.00 (GMT+2). You are allowed three pending withdrawals in your account at any one time.
You can withdraw up to €500 per transaction, €500 per 24 hours or €15,000 per month. The casino states that they reserve the right to charge withdrawal fees which will be visible from the cashier.
Games at Hugo Casino
When you open the games lobby, you’ll be met with thousands of casino games. You can enjoy the latest online slots from a host of gaming providers, which are all labelled per game. New online slots are added on a regular basis, and you can easily jump to these to try games as they’re released. The casino also lists its most popular and hottest games to stay ahead of the trends.
Other than slots, there’s a section of table games, including roulette and blackjack. There are different variations depending on the provider of each game, and betting limits vary from table to table.
If you’re in the live casino, you can enjoy games from the likes of Pragmatic Play Live and Evolution Gaming. If you’re a high roller, you can find the VIP tables, which often offer higher betting limits.
Hugo Casino’s Commitment to Responsible Gambling
The casino supports responsible gambling, but there are a few features that you can use from your account. If you need help, you can contact support. You can also email the casino to set a cooling-off period or to self-exclude.
Customer Support at Hugo Casino
If you need help, you can contact the casino and the fastest option in our experience is live chat. You can click the live chat icon on any page to receive instant help from a live chat agent or wait in a short queue if they’re busy.
We were transferred almost instantly, and the live chat agent was friendly and professional. The other good news is that live chat is open 24/7, answering your questions in real-time. You can also select the department you need to speak to in order to be transferred to the correct agent.
If your questions don’t require urgent attention, you can also email the casino. The casino is still trying to answer these as soon as possible. There is also an online contact form in the support section, and the casino will respond by email.
There’s also an FAQ section that covers various topics, including payments, safety, and security.
Complaints
Read the complaints other players have left for Hugo Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear Koso, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you appreciated our game selection, bonuses, payment methods, and live casino offering. At the same time, we’re truly sorry to learn about your dissatisfaction with our customer support, verification process, and withdrawal times. Please accept our apologies for the inconvenience caused by delayed responses and the experience you had with live chat. Your comments regarding email response times, automated replies, and account verification delays are taken seriously and have been forwarded to the relevant team for review. We understand how important timely support and fast withdrawals are, and we acknowledge that processing limitations during evenings and weekends can be frustrating. Your feedback helps us identify areas where we need to improve, and we appreciate you bringing these issues to our attention. We hope to provide a better experience in the future, and thank you again for sharing your honest opinion. Kind regards, Hugo Casino Representative.
It is very difficult for them to pay you any money. First, they accept the withdrawal, then after 2 days, they cancel the withdrawal and write that unfortunately technical error did not go through, try again and again, and the same thing they do every time. Be careful where you risk your money, do you want to make a deposit and never get it back? So, at Hugo casino, they are really a fraudulent site. I personally have started by reporting them to: Curaçao Gaming Control Board (GCB), AskGamblers, Trustpilot, and other watchdog platforms. Initiate a recovery procedure with my bank/payment provider.
Dear Gjini123, Thank you for sharing your feedback. We are very sorry to hear about the difficulties you experienced with your withdrawal request, and we fully understand how frustrating this situation must be for you. Please allow us to clarify that withdrawal cancellations may occur in cases where a technical issue, incomplete verification, or missing payment-method details prevent the transaction from being processed successfully. These cancellations are never made to delay your payout but to ensure that the funds can be transferred safely and correctly. We assure you that Hugo Casino does not withhold player funds. To help us resolve this matter as quickly as possible, we kindly ask you to reach out to our support team through live chat or by email at [email protected] , providing your account information or the withdrawal reference. Once we receive these details, we will prioritize your case and ensure you receive a clear and prompt update regarding your withdrawal. Your trust is very important to us, and we are committed to resolving this matter as soon as possible. Thank you for your patience and understanding. If you need any additional help, we are here for you 24/7. Best regards, The Hugo Casino Team
I believe they are not an old company, but they have a wide game selection. The site runs smoothly and fast, and their support team responds quickly as well.
Withdrawal time might definitely be improved. I requested a deposit 5 days ago, but I'm still waiting with no update and have no idea when the funds will actually arrive.
Dear Helgachao, Thank you for your honest and constructive feedback. We’re glad to hear you’re enjoying the wide game selection, smooth site performance, and responsive support—we truly appreciate your recognition. Regarding your withdrawal, we completely understand how frustrating it can be to wait without clear updates. While we aim to process all requests as quickly as possible, some withdrawals may take additional time due to internal checks or banking delays. To assist you more effectively, we kindly ask that you contact our support team via live chat or email at [email protected] with your account details or withdrawal reference. We’ll prioritize your case and provide you with a clear update. Thank you for your patience—we’re here to help and committed to improving every step of your experience. Best regards, The Hugo Casino Team
Hugo Casino offers a great variety of games and rewarding bonuses. The interface is user-friendly, payment processing is fast, and customer support is very responsive. The slot games are entertaining with decent payout rates. Tournaments add to the excitement, providing a chance to win big prizes.
Dear ThomasMeier, Thank you for your fantastic review! We’re thrilled to hear that you’re enjoying the variety of games, rewarding bonuses, and smooth user experience at Hugo Casino. It’s great to know that our fast payment processing and responsive support team have made a positive impression. We’re especially glad you’re having fun with the slot games and tournaments—bringing extra excitement and chances to win big is exactly what we aim for! We truly appreciate your support and look forward to providing you with even more exciting moments. Best regards, The Hugo Casino Team
Hugo Casino has a smooth and easy-to-use website with a solid variety of games. Their bonuses are pretty appealing, and withdrawals are usually quick with plenty of payment options.
On the downside, the wagering requirements on bonuses can be a bit high, and there’s no mobile app, which would make playing even more convenient. It's up to you.
Dear MarkCoupland, Thank you for your thoughtful review! We're delighted to hear that you appreciate our user-friendly website, diverse game selection, and rewarding bonuses. Providing a seamless and enjoyable gaming experience is our priority, and we're glad that our fast withdrawals and multiple payment options add to your satisfaction. We understand that wagering requirements can sometimes feel high, and we truly appreciate your feedback. We're always looking for ways to enhance our bonus system while maintaining fairness for all players. Additionally, while we don’t have a mobile app at the moment, our website is fully optimized for mobile play, ensuring a smooth experience across all devices. Your insights are valuable to us, and we’ll continue working to improve Hugo Casino. We hope to see you back soon for more exciting gameplay! Kind regards, Hugo Casino Representative.
Great selection of both slots and live casino. Easy to sign up. I Can really say anything more positive about This site. I with i could. The livechat works Well.
If you have won money, then Hugo Casino will go out of their way to not answer you and drag out the time in the hopes that you will lose the money.
I have DKK 80,000. in my account right now. A week ago I requested a withdrawal, after which I received an email from them asking me to send physical pictures of the card I have used for the deposit.
I have used my virtual online card from Lunar, which is an online bank. Therefore I reply to them that physical images of my card do not exist. I have already at this point submitted both the statement from Lunar and the screenshot of the card from the app to them.
It has now been 8 days and I have received NO response. Have written to all their emails and the only response I get is that the department is working on the matter and will get back to you when possible.
Every time I make a withdrawal they send me the same automatic message asking for pictures of my card.
It's one of the biggest jokes I've ever witnessed. As far as I can read on trustpilot, there was also someone whose account was deactivated after a month because he had not provided Hugo Casino with the necessary documents.
It wouldn't suprise me if it was exactly the same thing they are doing right now with me, just so they Can remove all the money from my account.
If you have hopes of actually winning money and getting it, stay far away from Hugo Casino.
Dear Omarzz99, thank you for sharing your experience with us. We are sorry in case there were any inconveniences caused, and we understand that the withdrawal process might be longer than expected. Please, be informed that before receiving a pay-out, players need to undergo the verification process. Hugo Casino would like to inform you that the KYC verification process is a standard procedure, which takes place in casinos, and we are not an exception. After providing all the requested documents and successfully passing the verification, your withdrawal request will be processed, and you will be notified via email regarding the results. Also, please be informed that our Financial Department acts in accordance with our Terms and Conditions, where it is mentioned that the withdrawal request might be postponed due to additional verification. In this case, the relevant department can ask you to provide additional information or documents in higher quality. We understand that this procedure might be exhausting, however, please note that the requested documents by our Financial Department represent a proof of establishing your identity. In this way, we are making sure to protect you and your account in the future. In reference to the circumstances, Hugo Casino has the right to determine its own payment and withdrawal terms for each procedure, which may differ depending on the withdrawal method, account status, and other possible factors affecting the withdrawal process. Regarding our system, today, you have already received your third withdrawal by our Financial Department. Also, our team would like to inform that your next withdrawal request will be already processed tomorrow, on 12th of September. Keep in mind that you can always check the status of your withdrawal in the History tab. You will be notified as always via email regarding successful payout. If you have any questions, we will be happy to help you by Live Chat or email [email protected] Kind regards, Hugo Casino Representative.
nothing to like about it. only the site that a bit newish got few animations and stuff but the english is not good on the site and the whole site is just a scamming place u will lose all your money going here.
U cannot withdraw your money even if u didn't get it gamblling, u shoudn't get it I lost my money I hope u guys wont lose it to. Anything that u deposit hasto go away so be careful and avoid this site at all cost.
Dear Mitens_s, Thank you for taking the time to share your feedback with us. We understand that your recent gaming sessions did not meet your expectations, and we sincerely apologize for any inconvenience you may have experienced. We greatly value feedback from our users. Moreover, we are pleased to hear that you enjoyed the design and animations on our site. We are continually working to enhance our platform and ensure the best possible gaming experience for our users. Our team would like to clarify that, as a responsible gaming site, we cannot be held responsible for losses or wins on our site, as all games are provided by independent game providers. We would also like to remind you that for withdrawals and any questions, you can contact us via live chat or send a request to our email [email protected]. We are always ready to assist you! Kind regards, The Hugo Casino Team
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There are lots of different games and good bonuses, the site is also easy to use. There are many different payment methods. There is also a good live casino.
Live chat is useless; the response is an email address to which to send a message. It takes at least 24 hours to respond to an email, and the response is clearly an automated response. It takes days to verify the account. Withdrawals take over a week at worst and cannot be processed in the evening or on weekends. It is not worth putting your money here.