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Extra Vegas Casino

Player Rating 7 reviews
3/10
7 reviews
Complaint Response 14 complaints
2 days avg. 14 complaints

AskGamblers Quick Overview

Editor’s View

Overall the casino's usability comes out on top. However, we should note that there is no scroll bar at the casino, which makes navigating down the screen harder, and we’d like to see this improved in the future. Live chat is hard to locate, but we’ll chat more about this later. 

The games lobby has some fantastic features that can help you find games quicker, and there are plenty of menus to choose from, so the volume of games isn't too overwhelming. 

user_avatar Goran G.
What we like
  • Excellent selection of payment methods
  • Excellent range of game studios and games
  • Low minimum deposit & withdrawal amounts
What we don’t like
  • Slow withdrawals
  • No weekend withdrawals
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Extra Vegas Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.extravegas.com
Established
2017
Licences
Curacao Gaming Control Board
Company
Rabidi N.V.
Affiliate Program
Bright Affiliates
Languages
English, French, Italian, Portuguese, Hungarian, Spanish, German, Norwegian, Polish, Czech, Canadian, Finnish
Casino Type
Instant Play, Mobile, Crypto Casino, Sports, Live Casino

General Information about Extra Vegas Casino

Extra Vegas Casino is an online casino available in more than 10 languages and is supported across most devices. If you prefer mobile casinos, you can switch to the latest smartphones and tablets or play traditionally through any web platform.

We advocate for getting the truth before you play, so we should note that Extra Vegas Casino used to be blacklisted at AskGamblers. The good news is that the casino has been working hard to improve itself and has made it back into the AskGamblers rankings. You can check their current casino rating on this page, along with any real player reviews. You can also visit us in the forum for further discussions. 

You can enjoy a good selection of promotions, including weekly reloads and VIP levels for players from different countries. Don’t go anywhere yet, as we’ve also written our expert casino review below. 

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Complaints

Read the complaints other players have left for Extra Vegas Casino. Learn more about complaints.

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Extra Vegas Casino - Casino delaying verification and payment for days
I have been playing for about a month on this casino, I never take bonuses as I find them really hard to wager so I always played with my own deposited money.

On the beginning of December I had my first hit on this casino and was able to get 1000€ on my balance to withdraw. I placed a 500€ withdraw as I was told by the website that 1000€ was over the allowed daily withdraw amount. On the next day I placed another 500€ withdraw request. On the website they claim that withdraws may take up to 3 business days to be processed so I waited a total of 5 business days since my withdrawal requests were placed on the weekend.

Once the 5 days passed I logged in to the casino and to my surprise the 1000€ were back on the balance and the withdrawals had been cancelled by the casino without explanation or email notification.

I contacted support to be told that I had been the one cancelling the withdrawals which is completely false. I was then told that I must verify my identity and bank account ownership.

I navigate to the verification page and clearly states “Your account doesn’t require verification”. I went back to the chat and was told that Finance department asked for the verification 2 days ago, but I was never notified and the website verification page said that I don’t require verification, very confusing. I was told by the support chat that “in a moment” the verification process will be open. This toke about 24 hours. I was finally able to upload the requested documents. They are very fast verifying my identity but left the account verification in “In review” status. They claim on their website that the verification process takes up to 24 hrs. Has now been almost a week and this hasn’t moved at all.

I placed back the withdrawal requests after speaking with chat and have currently a 500€, 300€ and 200€ pending withdrawals with this casino which have not being paid since the casino is stalling the whole verification process.

I have been in contact with them for days now and I keep being told that the Finance department is handling it and that they will notify me when they do.

I can provide proof for my claims, I have chat transcripts, screenshots, deposits made from my account to the casino, withdrawal emails received at the time of placing, etc.

I thank you for taking the time to look into this.
staus Resolved
€1000
Extra Vegas Casino - Cancelled withdrawal request now delayed beyond the terms and conditions
Constantly searching for any reason to deny withdrawal, I verified my account & waiting the 5 days it takes for them to review it apparently, at the 5 day mark, it was canceled without a word, no email, no message, nothing. Then suddenly I had to verify my account again so I did, Then I jump through their hoops, provide them with every bit of documentation they could ask for and then they sent me an approval of all my documents. I did everything they asked, gave them all the information that they requested. Waited there 5 days again, no it's her in a pending process beyond her terms and conditions limit and without any response from them, the status just remains pending without any response to my questions. They even made sure to deactivate my live chat access, so that I can only communicate your email, and I've been waiting over 2 days for response, likely in an attempt to prolong the process. For only $450 Canadian you figured they would be a little bit more easy to deal with, but apparently $450 means much more than you would think to those who do not wish to pay. I have deposited twice and I will not be depositing again unless this is solved quickly. I've done all I could do to adhere to the returns and conditions and they had me approval but yet do not pay out the withdrawal and refuse to answer me. I'm not from the US I'm from Canada, I would love to submit documents but I'm not sure how to do that here. It doesn't appear to be a place to leave attachments.
staus Unresolved
$450
Extra Vegas Casino - Delayed payment of 1300

I have made a few withdrawals from 10/6/22 but have been declined by them as they said they need proof of ownership after I sent them my bank statement I continued with withdrawals but after a week I got an email saying it had been declined again due to the need to verify my card number after I sent all the details its been quiet ever since. Fyi my account is fully verified before I request for withdrawal.

staus Resolved
$1300
Extra Vegas Casino - Reversal of my wire transfer requests and not even notifying me of such reversal

To whom it may concern , i am in desperate need of assistant regarding withdrawal of monies from my online casino account. The amount has been $2200au every single time. This was first requested on 12/9/2020 and was reversed after 5 working days without any knowledge to me by either email or phone. I have been verified and the wire transfer i seek is by using the same Visa Card and account of that i deposited with. I have requested such withdrawals now some 5 times all which has been documented and sent to your team along with this complaint. I have also asked live chat to speak to the pit boss or the live chat supervisor there but every time have been told that they are not available to speak with me and each time i speak to support at this casino i get a different person to talk to and all falls on deaf ears. It now has been over a month since i won my monies at this casino only to have them reverse it every 5 working days { all proof of verification, withdrawal amount and transaction numbers are in files sent to your team with this formal complaint } Can you please help me regarding this huge problem as i am only wanting what i am entitled to nothing more , nothing less. Any problems regarding this complaint please notify me by email on < email removed >. Your prompt actions regarding my complaint is very warmly welcomed. Thank you DINO

staus Resolved
$2200
Extra Vegas Casino - Delaying verification and payout of €6,750
So I have a problem with Extra Vegas casino delaying my verification and payout of winnings.

It has been about one month now from the initial withdrawal i made on 15.6.2020.
I had sent all personal documents before that.

So first time my payout was cancelled on 22.6.2020 and the casino asked for Skrill screenshot which I had allready sent but anyway I sent it again. After this I had to wait a week and again on 29.6.2020 my withdrawal was cancelled again and the casino requested a ccvoucher which I sent ( I had asked prior to this if any additional documents were required and they said no.)

So again a week of waiting and now they sent me an e-mail about "random verification" this was on 6.6.2020 and it has now been one week since that and I'm still waiting for my withdrawal to be processed.

I write this complaint in hopes of getting this issue resolved, because I think all this waiting is unfair, so I would like to get this issue resolved and finally receive my Funds. Thanks for the help.
staus Resolved
€6750
Extra Vegas Casino - Constant refusal to pay
Since approx May 6th I’ve tried to receive my winnings of originally 500$ and two additional winnings of 100$ won from bonus. The free bonus at the time was done within their policy timeframe between my last deposit. My withdraws were rejected and despite being verified they denied me and asked for more information. An agent then said I had to submit the withdraw altogether. This had me originally worried as you can see in the email as some winnings were from bonus and others normally. I was told By the accounting to submit it altogether as they can see what was won from which. Was told to wait 5 business days and I did. It was once again rejected as they decided they required even more information. I sent this, and once again went over my worry about the withdraw. At this point I even asked so I would not be rejected if I could just submit the originally $500 winnings and then next week do the bonus ones as per all their policies. Was told to submit it altogether. Wait another week and once again am being rejected. This time I am being told I have to make a deposit in order to receive my money. I’m feeling like this is extremely shady and I don’t want to give this casino any more of my money with no hope or promise to receive my winnings. Especially when I even expressed I could just do the 500$ and receive that. I then spoke with an agent and made another deposit and was told everything would be good now. At the same time I had earlier emailed accounting once again stating I would be happy at this point to just receive my $500 in winnings. The next day they rejected the $700 again and replied to my email in regards to the $500 in winnings and said that would be approved that day and should expect the funds with 3-7 for bank wire. An agent then told me I could not do this method because I have to do all my winnings separately for 100 each and bank wire does not allow that amount. But my 500$ from regular winnings meets that criteria and I’ve sent the extra security measure for that withdraw method and as you can see in the email accounting verified me for it. Yet they continued to say I can not do this method and even the agent said once I went over everything in more details that it did not make sense and I should indeed me able to cash out the $500 for bank wire. At this point I feel like I’m being given the run around. I’m constantly being told to do something (from making deposits to cashing out all my funds together to submitting documents) and then once I follow what they say I’m being rejected for that very reason. If you could please coordinate with them so I can receive my funds it would be greatly appreciated. At this point I’m more than happy to forgo the winnings from bonus and just accept the $500. I have forwarded you my email thread as well as sent attachments of screen shots with my chats with the live agents.
staus Resolved
$500
Extra Vegas Casino - Delayed account verification and payment
Hello
I'm waiting for my withdrawal for 30 days. I won 1195 Euro at Extra Vegas.I have uploaded all necessary documents on the site and also sent via email. I applied for the withdrawal via bank transfer but after 8 days it was rejected. Then i uploaded documents again and after 8 days it was rejected again. I got a message that verification will take 10 days. So i appied for the withdrawal via bank transfer again and after 10 days always no payment. Can you resolve that?
staus Resolved
€1195
Extra Vegas Casino - Delayed or Denied cash out winnings
I have been sending request since november 2019 and was denied several times. I was told different requirements was needed along with deposit. I have been depositing and has sent all requirements which was approved by the account service. My last withdraw request was 6 days ago. I have not recieved any answer other than to keep waiting. According to their policy it should only take 5 business days. Ive been met through live chat by rude costumer services. They dont seem to inform what is needed so that costumers would deposit for each withdraw request. They are not letting my winnings of 4000euro get through. I am asking AskGamblers to help me resolved this problem. I have followed the Extra Vegas Casino's regulation and has been polite despite of the situation.
staus Resolved
€4000
Extra Vegas Casino - Delayed account verification and €1,500 withdrawal
Hello
I'm waiting for my payout for 25 days. I won 1500 Euro at Extra Vegas. I made my deposit via ecoPayz. I also wanted to get that paid out. I have uploaded all necessary documents on the site and also sent via email. But after 5 days I got a message that my documents and payment have to be checked again. And this will take 10 days.
After that, I applied for the withdrawal via bank transfer, which was rejected again. I should then upload the documents again. What I did then. That was rejected again.
Now I have again requested the payment via ecoPayz. And again all documents sent to extra Vegas for security.

No other casino where I play games is so slow and there is my money in my bank account after the latest 5 days.

I've documented everything about correspondence from email and live chat.
staus Resolved
€1500
Extra Vegas Casino - Waiting a week for my payment
I have constantly been in contact with extra Vegas
My money $600 was approved on the 9th of may I have constantly emailed & been on live chat
The excuses are it’s there time zone it’s actually 8 days so should have been in my account now
I’m tired & sad keeping contact with them
I have sent 8 emails no reply at all now there saying another 10 hours till there back there to reply
I received an email confirming my money would be in my account on Friday the 17th of May no money in my bank
Please can you help rectify this
Email is attached
staus Resolved
$600

Complaint Statistics

Resolved 12
Avg. Amount $ 1,586
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
3/10 ● 7 reviews

Top reviews from our players

Caralie
1/10

The games and the lay out of the game and a great selection of games.

I have waited over a month for the request of my withdrawal and I'm a depositor straight from my bank card.
I had never received any bonuses, assistance are very poor and very rude with no reply to my emails.

Helpful ()
TheTruthHurts
1/10

The casino itself seems to be a clone of others... pretty sure it’s not legit, the deposit invoice said one thing and bank statement said another, basically your buying say $10 worth of “credits” not actually funding your account so should not be on this list at all.

Everything about it, tried to withdraw only to have money removed from my account

After contacting their bank I have been issued a refund on my deposit (red flags)

Helpful () Message
SJP
1/10

Nothing at all, shocking as you'll read below.

The site from joining was buggy but I wanted to give it a try none the less.

The customer service on this site is beyond rude, telling me that it's not his job to help me from refusing to close an account.

I have the full chat transc with the numpty who consistently refused to help.

The site creates your account in Argentine Peso so that your welcome offer is absolutely useless, when asking to swap to Euro the support laughed at me and said no with a wink...

Do NOT use this site under any circumstances and Askgamblers should remove them from anything to help promote there site as it's a discredite to Askgamblers and there users.

Helpful () Message
Shapoth
8/10

Joined Extra Vegas Casino Last week, played with sign up bonus, completed the play through and placed withdrawal order, and received right on time.


*

Helpful () Message
Gambit07
8/10

I like the look and feel of the casino. The bonus I received was great! The casino has a lot of classic casino games. The best thing that I liked about the casino is its user friendly interface.

The customer support is not good. They really need to work on it.

Helpful () Message
speedykitty85
1/10

There really isnt much I can say nice about this casino. Nice lay out, good selection of games. Nice welcome offer and cash back on your first deposit

Their customer service is the worst I have ever experienced. Their staff on their live chat are far from helpful, ignore you unless your depositing, flat out lie to you, and are outrageously RUDE. The bonus rules change at their discretion. The same chat team also service other online casino's such as Spartans Slots, Maxfun, Black Diamond, Box 24 and a few more i believe. I'd suggest they work on their customer service

Helpful () Message
Bball77
1/10

I completely agree with the abovecomment from Seaweed, do not play here.
I have deposited 65€ with bitcoin, played and lost. Then I have received free spins which I have successfully wagered and then requested a cashout in the amount of 100€ with the same method that I deposited. Also in the meantime I have successfully verified my account.
My withdrawal request was pending for more then two days and then on the third day it was canceled without any explanation.
I have contacted support via email first from which I got no response.
Later I have contacted live support anf an agent told me I have not deposited in the last few days, and that is the reason my request was canceled. And the agent told me I have to make another deposit and then again request my withdrawal.
I am a depositing customer, why I have to make another deposit to withdraw my winnings is just not fair play, and clearly shows that this casino will not pay you your winnings.

Helpful () Message

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