Extra Vegas Casino

Item: Extra Vegas Casino
Rating: 1
Author: Goran G.

Extra Vegas Casino

The casino is closed.

Player Rating 7 reviews

3/10

7 reviews

Complaint Response 14 complaints

2 days avg. 14 complaints

Extra Vegas Casino: My Expert Opinion

Overall the casino's usability comes out on top. However, we should note that there is no scroll bar at the casino, which makes navigating down the screen harder, and we’d like to see this improved in the future. Live chat is hard to locate, but we’ll chat more about this later.

The games lobby has some fantastic features that can help you find games quicker, and there are plenty of menus to choose from, so the volume of games isn't too overwhelming.

By Goran G.

What we like

Excellent selection of payment methods
Excellent range of game studios and games
Low minimum deposit & withdrawal amounts

What we don’t like

Slow withdrawals
No weekend withdrawals

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Extra Vegas Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.extravegas.com

Established

2017

Licences

Curacao Gaming Control Board

Company

Rabidi N.V.

Affiliate Program

Bright Affiliates

Languages

English, French, Italian, Portuguese, Hungarian, Spanish, German, Norwegian, Polish, Czech, Canadian, Finnish

Casino Type

Instant Play, Mobile, Crypto Casino, Sports, Live Casino

Deposit Methods

USD Coin, TRON, Litecoin, Ethereum, Przelewy24, Scotiabank, Pago Efectivo, Klarna Instant Bank Transfer, Paysafecard, Pay4Fun, Pix, Rapid Transfer, Bitcoin, Jeton, Tether, Flexepin, SticPay, AstroPay Card, eZeeWallet, Apple Pay, MiFinity, MasterCard, MuchBetter, Giropay, Volt, Sofort, Siru Mobile, Neteller, Skrill, Skrill 1-Tap, Visa, Interac, Zimpler, Nordea, Aktia, Danske Bank, POP Bank, Handelsbanken, The Bank of Aland, Dogecoin, Payz, Inovapay, Neosurf

Deposit Fees

Withdrawal Methods

Visa, Bank transfer, MiFinity, eZeeWallet, AstroPay Card, SticPay, Jeton, MasterCard, Neteller, Skrill, Skrill 1-Tap, Rapid Transfer, Pix, Pay4Fun, Inovapay, Tether, Bitcoin, Litecoin, Ethereum, USD Coin, Interac, MuchBetter, Dogecoin, TRON, Nordea, Zimpler, Danske Bank, POP Bank, Handelsbanken, Payz

Withdrawal Fees

Withdrawal Limit

EUR 500 per day, EUR 7,000 per month

Currencies

Euros, Australian dollars, Brazilian reals, US dollars, Canadian dollars, Czech Republic korunas, Hungarian forints, Polish zlotys, Swiss francs, Chilean pesos, Norwegian kroner, South African Rand, Thai baht, Turkish Lira, Indian rupees, Bitcoin, Ethereum, Tether, Litecoin, Dogecoin, TRON, USD Coin, New Zealand dollars, Peruvian nuevos soles, Japanese yen, Nigerian nairas, Mexican pesos

Pending Time

0-5 days

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, Rival, Betsoft, Visionary iGaming, VIVO Gaming, Habanero, Pragmatic Play, Amatic Industries, Apollo Games, BF Games, BGaming, Bally Wulff, Belatra, Booming Games, Caleta Gaming, Casino Technology, Elk Studios, Evolution Gaming, Evoplay, Ezugi, Felt Gaming, Fugaso, Hacksaw Gaming, Gamomat, GameArt, Iron Dog Studios, Kalamba Games, Kiron Interactive, Leap, Mascot Gaming, Merkur Gaming, Mr. Slotty, NetEnt, NetGaming, Nolimit City, Novomatic, Nucleus Gaming, OneTouch Games, Ortiz Gaming, Oryx Gaming, PariPlay, Platipus Gaming, PlayPearls, Red Tiger Gaming, Relax Gaming, Revolver Gaming, SYNOT Games, Skywind Group, SmartSoft Gaming, Spinomenal, Spinmatic Entertainment, Spribe, Stakelogic, Swintt, Tom Horn Gaming, Vibra Gaming, Wazdan, Yggdrasil Gaming, Playtech, Quickspin, Push Gaming, Thunderkick, Playson, Red Rake Gaming, GameBeat, 1x2Games, Amusnet (Former EGT Interactive), Gaming Corps, CT Interactive, Felix Gaming, Foxium, CandleBets, BetGames, Golden Rock Studios, 2 By 2 Gaming, Givme Games, Golden Hero Games, Zitro Games, Fantasma Games, G Gaming, High5Games, KA Gaming, 3 Oaks Gaming, Fazi, Betsolutions, Spade Gaming, Gamzix, Big Time Gaming, Rogue

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

General Information about Extra Vegas Casino

Extra Vegas Casino is an online casino available in more than 10 languages and is supported across most devices. If you prefer mobile casinos, you can switch to the latest smartphones and tablets or play traditionally through any web platform.

We advocate for getting the truth before you play, so we should note that Extra Vegas Casino used to be blacklisted at AskGamblers. The good news is that the casino has been working hard to improve itself and has made it back into the AskGamblers rankings. You can check their current casino rating on this page, along with any real player reviews. You can also visit us in the forum for further discussions.

You can enjoy a good selection of promotions, including weekly reloads and VIP levels for players from different countries. Don’t go anywhere yet, as we’ve also written our expert casino review below.

Payment Information and Options at Extra Vegas Casino

One thing that impressed us about the casino is its sheer volume of payment methods! We’re confident you can deposit and withdraw using your preferred method, regardless of which country you’re from. It’s also a casino that accepts crypto to further add to your payment options. There are fewer withdrawal options, so check if your method supports withdrawals before you deposit.

The minimum deposit and withdrawal amount is 10 EUR, and the maximum depends on the payment processor. The amount you can withdraw daily and monthly depends on your VIP status. There are four levels. The higher your level, the more you can withdraw, and your VIP status runs on a 90-day rolling basis.

You can have a maximum of three pending withdrawals in your account at any one time, and the casino aims to process withdrawals within three business days. The finance department does not process withdrawals at the weekend. They are open Monday to Friday, 6 am to 5 pm GMT.

You must also verify your account when asked. Send your documents when requested to prevent any further withdrawal delays.

Customer Support at Extra Vegas Casino

If you need to contact the casino, you can visit their Help Center, which has lots of useful information on some of the casino's most asked questions. The casino also has a live chat feature which is open 24/7. Unfortunately, it’s harder to locate than we would have liked. To access live chat, you have to visit the help centre, select a topic and scroll to the bottom of the page.

The good news is that the casino has a detailed help centre that covers various topics, including verification, casino bonuses, payments and more. You can visit each section to find a list of frequently asked questions.

If you cannot get the answer to your questions here or via live chat, you must email the casino.

Games at Extra Vegas Casino

The casino is home to more than 6500 casino games thanks to the volume of software providers, which are all available in a user-friendly gaming interface. These providers are some of the biggest and top names in the industry. You can list the gaming providers from the lobby to select your favourites and see which ones are supported in your country.

You can also sort them in alphabetical order or by how many games each provider is offering. These are great features to help you find your favourite games quicker and narrow down your search results.

The casino has an excellent selection of online slots. You can also enjoy the latest table games, or if you want to try something different, they have a selection of exclusive games.

Other than slots, there are Live casino games, Jackpot, Club Royale, Roulette, Blackjack, Game shows, Baccarat and Poker. The brand also includes Sports, live Sports, Virtual Sports, Table tennis, Ice Hockey, Football, Tennis, Basketball, and American Football.

You can also visit the live casino, where the casino has more providers and the latest versions of Live Blackjack, Live Roulette and the latest Live Game Shows.

Extra Vegas Casinos Commitment to Responsible Gambling

The casino supports responsible gambling, but unfortunately, there are very few tools available to help you maintain control of your spending, which is disappointing.

The casino suggests that you should only play if you have extra funds, and if you need to take a break, you must contact the casino.

You can self-exclude, but this must be done through support. You must email them, and they aim to close your account within 24 hours.

Complaints

Read the complaints other players have left for Extra Vegas Casino. Learn more about complaints.

Show all complaints

Submit complaint

Casino delaying verification and payment for days

I have been playing for about a month on this casino, I never take bonuses as I find them really hard to wager so I always played with my own deposited money.

On the beginning of December I had my first hit on this casino and was able to get 1000€ on my balance to withdraw. I placed a 500€ withdraw as I was told by the website that 1000€ was over the allowed daily withdraw amount. On the next day I placed another 500€ withdraw request. On the website they claim that withdraws may take up to 3 business days to be processed so I waited a total of 5 business days since my withdrawal requests were placed on the weekend.

Once the 5 days passed I logged in to the casino and to my surprise the 1000€ were back on the balance and the withdrawals had been cancelled by the casino without explanation or email notification.

I contacted support to be told that I had been the one cancelling the withdrawals which is completely false. I was then told that I must verify my identity and bank account ownership.

I navigate to the verification page and clearly states “Your account doesn’t require verification”. I went back to the chat and was told that Finance department asked for the verification 2 days ago, but I was never notified and the website verification page said that I don’t require verification, very confusing. I was told by the support chat that “in a moment” the verification process will be open. This toke about 24 hours. I was finally able to upload the requested documents. They are very fast verifying my identity but left the account verification in “In review” status. They claim on their website that the verification process takes up to 24 hrs. Has now been almost a week and this hasn’t moved at all.

I placed back the withdrawal requests after speaking with chat and have currently a 500€, 300€ and 200€ pending withdrawals with this casino which have not being paid since the casino is stalling the whole verification process.

I have been in contact with them for days now and I keep being told that the Finance department is handling it and that they will notify me when they do.

I can provide proof for my claims, I have chat transcripts, screenshots, deposits made from my account to the casino, withdrawal emails received at the time of placing, etc.

I thank you for taking the time to look into this.

Resolved

€1,000

Cancelled withdrawal request now delayed beyond the terms and conditions

Constantly searching for any reason to deny withdrawal, I verified my account & waiting the 5 days it takes for them to review it apparently, at the 5 day mark, it was canceled without a word, no email, no message, nothing. Then suddenly I had to verify my account again so I did, Then I jump through their hoops, provide them with every bit of documentation they could ask for and then they sent me an approval of all my documents. I did everything they asked, gave them all the information that they requested. Waited there 5 days again, no it's her in a pending process beyond her terms and conditions limit and without any response from them, the status just remains pending without any response to my questions. They even made sure to deactivate my live chat access, so that I can only communicate your email, and I've been waiting over 2 days for response, likely in an attempt to prolong the process. For only $450 Canadian you figured they would be a little bit more easy to deal with, but apparently $450 means much more than you would think to those who do not wish to pay. I have deposited twice and I will not be depositing again unless this is solved quickly. I've done all I could do to adhere to the returns and conditions and they had me approval but yet do not pay out the withdrawal and refuse to answer me. I'm not from the US I'm from Canada, I would love to submit documents but I'm not sure how to do that here. It doesn't appear to be a place to leave attachments.

Unresolved

$450

Delayed payment of 1300

I have made a few withdrawals from 10/6/22 but have been declined by them as they said they need proof of ownership after I sent them my bank statement I continued with withdrawals but after a week I got an email saying it had been declined again due to the need to verify my card number after I sent all the details its been quiet ever since. Fyi my account is fully verified before I request for withdrawal.

Resolved

$1,300

Reversal of my wire transfer requests and not even notifying me of such reversal

To whom it may concern , i am in desperate need of assistant regarding withdrawal of monies from my online casino account. The amount has been $2200au every single time. This was first requested on 12/9/2020 and was reversed after 5 working days without any knowledge to me by either email or phone. I have been verified and the wire transfer i seek is by using the same Visa Card and account of that i deposited with. I have requested such withdrawals now some 5 times all which has been documented and sent to your team along with this complaint. I have also asked live chat to speak to the pit boss or the live chat supervisor there but every time have been told that they are not available to speak with me and each time i speak to support at this casino i get a different person to talk to and all falls on deaf ears. It now has been over a month since i won my monies at this casino only to have them reverse it every 5 working days { all proof of verification, withdrawal amount and transaction numbers are in files sent to your team with this formal complaint } Can you please help me regarding this huge problem as i am only wanting what i am entitled to nothing more , nothing less. Any problems regarding this complaint please notify me by email on < email removed >. Your prompt actions regarding my complaint is very warmly welcomed. Thank you DINO

Resolved

$2,200

Delaying verification and payout of €6,750

So I have a problem with Extra Vegas casino delaying my verification and payout of winnings.

It has been about one month now from the initial withdrawal i made on 15.6.2020.
I had sent all personal documents before that.

So first time my payout was cancelled on 22.6.2020 and the casino asked for Skrill screenshot which I had allready sent but anyway I sent it again. After this I had to wait a week and again on 29.6.2020 my withdrawal was cancelled again and the casino requested a ccvoucher which I sent ( I had asked prior to this if any additional documents were required and they said no.)

So again a week of waiting and now they sent me an e-mail about "random verification" this was on 6.6.2020 and it has now been one week since that and I'm still waiting for my withdrawal to be processed.

I write this complaint in hopes of getting this issue resolved, because I think all this waiting is unfair, so I would like to get this issue resolved and finally receive my Funds. Thanks for the help.

Resolved

€6,750

Constant refusal to pay

Since approx May 6th I’ve tried to receive my winnings of originally 500$ and two additional winnings of 100$ won from bonus. The free bonus at the time was done within their policy timeframe between my last deposit. My withdraws were rejected and despite being verified they denied me and asked for more information. An agent then said I had to submit the withdraw altogether. This had me originally worried as you can see in the email as some winnings were from bonus and others normally. I was told By the accounting to submit it altogether as they can see what was won from which. Was told to wait 5 business days and I did. It was once again rejected as they decided they required even more information. I sent this, and once again went over my worry about the withdraw. At this point I even asked so I would not be rejected if I could just submit the originally $500 winnings and then next week do the bonus ones as per all their policies. Was told to submit it altogether. Wait another week and once again am being rejected. This time I am being told I have to make a deposit in order to receive my money. I’m feeling like this is extremely shady and I don’t want to give this casino any more of my money with no hope or promise to receive my winnings. Especially when I even expressed I could just do the 500$ and receive that. I then spoke with an agent and made another deposit and was told everything would be good now. At the same time I had earlier emailed accounting once again stating I would be happy at this point to just receive my $500 in winnings. The next day they rejected the $700 again and replied to my email in regards to the $500 in winnings and said that would be approved that day and should expect the funds with 3-7 for bank wire. An agent then told me I could not do this method because I have to do all my winnings separately for 100 each and bank wire does not allow that amount. But my 500$ from regular winnings meets that criteria and I’ve sent the extra security measure for that withdraw method and as you can see in the email accounting verified me for it. Yet they continued to say I can not do this method and even the agent said once I went over everything in more details that it did not make sense and I should indeed me able to cash out the $500 for bank wire. At this point I feel like I’m being given the run around. I’m constantly being told to do something (from making deposits to cashing out all my funds together to submitting documents) and then once I follow what they say I’m being rejected for that very reason. If you could please coordinate with them so I can receive my funds it would be greatly appreciated. At this point I’m more than happy to forgo the winnings from bonus and just accept the $500. I have forwarded you my email thread as well as sent attachments of screen shots with my chats with the live agents.

Resolved

$500

Delayed account verification and payment

Hello
I'm waiting for my withdrawal for 30 days. I won 1195 Euro at Extra Vegas.I have uploaded all necessary documents on the site and also sent via email. I applied for the withdrawal via bank transfer but after 8 days it was rejected. Then i uploaded documents again and after 8 days it was rejected again. I got a message that verification will take 10 days. So i appied for the withdrawal via bank transfer again and after 10 days always no payment. Can you resolve that?

Resolved

€1,195

Delayed or Denied cash out winnings

I have been sending request since november 2019 and was denied several times. I was told different requirements was needed along with deposit. I have been depositing and has sent all requirements which was approved by the account service. My last withdraw request was 6 days ago. I have not recieved any answer other than to keep waiting. According to their policy it should only take 5 business days. Ive been met through live chat by rude costumer services. They dont seem to inform what is needed so that costumers would deposit for each withdraw request. They are not letting my winnings of 4000euro get through. I am asking AskGamblers to help me resolved this problem. I have followed the Extra Vegas Casino's regulation and has been polite despite of the situation.

Resolved

€4,000

Delayed account verification and €1,500 withdrawal

Hello
I'm waiting for my payout for 25 days. I won 1500 Euro at Extra Vegas. I made my deposit via ecoPayz. I also wanted to get that paid out. I have uploaded all necessary documents on the site and also sent via email. But after 5 days I got a message that my documents and payment have to be checked again. And this will take 10 days.
After that, I applied for the withdrawal via bank transfer, which was rejected again. I should then upload the documents again. What I did then. That was rejected again.
Now I have again requested the payment via ecoPayz. And again all documents sent to extra Vegas for security.

No other casino where I play games is so slow and there is my money in my bank account after the latest 5 days.

I've documented everything about correspondence from email and live chat.

Resolved

€1,500

Waiting a week for my payment

I have constantly been in contact with extra Vegas
My money $600 was approved on the 9th of may I have constantly emailed & been on live chat
The excuses are it’s there time zone it’s actually 8 days so should have been in my account now
I’m tired & sad keeping contact with them
I have sent 8 emails no reply at all now there saying another 10 hours till there back there to reply
I received an email confirming my money would be in my account on Friday the 17th of May no money in my bank
Please can you help rectify this
Email is attached

Resolved

$600

Extra Vegas Casino Complaint Stats

Resolved 12 / 13

Avg. Amount $1,586

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

3/10 ● 7 reviews

Top reviews from our players

Caralie

5 years ago

1/10

The games and the lay out of the game and a great selection of games.

I have waited over a month for the request of my withdrawal and I'm a depositor straight from my bank card.
I had never received any bonuses, assistance are very poor and very rude with no reply to my emails.

TheTruthHurts

7 years ago

1/10

The casino itself seems to be a clone of others... pretty sure it’s not legit, the deposit invoice said one thing and bank statement said another, basically your buying say $10 worth of “credits” not actually funding your account so should not be on this list at all.

Everything about it, tried to withdraw only to have money removed from my account

After contacting their bank I have been issued a refund on my deposit (red flags)

SJP

7 years ago

1/10

Nothing at all, shocking as you'll read below.

The site from joining was buggy but I wanted to give it a try none the less.

The customer service on this site is beyond rude, telling me that it's not his job to help me from refusing to close an account.

I have the full chat transc with the numpty who consistently refused to help.

The site creates your account in Argentine Peso so that your welcome offer is absolutely useless, when asking to swap to Euro the support laughed at me and said no with a wink...

Do NOT use this site under any circumstances and Askgamblers should remove them from anything to help promote there site as it's a discredite to Askgamblers and there users.

Shapoth

8 years ago

8/10

Joined Extra Vegas Casino Last week, played with sign up bonus, completed the play through and placed withdrawal order, and received right on time.

*

Gambit07

8 years ago

8/10

I like the look and feel of the casino. The bonus I received was great! The casino has a lot of classic casino games. The best thing that I liked about the casino is its user friendly interface.

The customer support is not good. They really need to work on it.

speedykitty85

8 years ago

1/10

There really isnt much I can say nice about this casino. Nice lay out, good selection of games. Nice welcome offer and cash back on your first deposit

Their customer service is the worst I have ever experienced. Their staff on their live chat are far from helpful, ignore you unless your depositing, flat out lie to you, and are outrageously RUDE. The bonus rules change at their discretion. The same chat team also service other online casino's such as Spartans Slots, Maxfun, Black Diamond, Box 24 and a few more i believe. I'd suggest they work on their customer service

Bball77

8 years ago

1/10

I completely agree with the abovecomment from Seaweed, do not play here.
I have deposited 65€ with bitcoin, played and lost. Then I have received free spins which I have successfully wagered and then requested a cashout in the amount of 100€ with the same method that I deposited. Also in the meantime I have successfully verified my account.
My withdrawal request was pending for more then two days and then on the third day it was canceled without any explanation.
I have contacted support via email first from which I got no response.
Later I have contacted live support anf an agent told me I have not deposited in the last few days, and that is the reason my request was canceled. And the agent told me I have to make another deposit and then again request my withdrawal.
I am a depositing customer, why I have to make another deposit to withdraw my winnings is just not fair play, and clearly shows that this casino will not pay you your winnings.