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Extra Vegas Casino

Calificación de los jugadores 7 Reseñas
3/10
7 Reseñas
Tiempo de respuesta a quejas 14 Quejas
2 días el medio 14 Quejas
Lo que nos gusta
  • Diseño apto para dispositivos móviles
  • Chat en vivo
  • Navegación fácil
Lo que no nos gusta
  • Métodos limitados de retirada y depósito
  • Tiempos de retirada lentos
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Extra Vegas Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.extravegas.com/es-ES
Establecido
2017
Licencias
Curazao
Propietario
Programa de afiliación
Idiomas
inglés, francés, alemán, español
Tipo de casino
Juego Instantáneo, Móvil, Crypto Casino

Extra Vegas Casino es un casino en línea que ofrece una variedad de tragamonedas de video y juegos de casino que se pueden jugar con monedas convencionales y bitcoin. Los miembros pueden disfrutar de títulos de la talla de Betsoft, Pragmatic Play y otros. Se puede acceder instantáneamente a los juegos a través de un navegador web o los miembros pueden usar su casino móvil. Extra Vegas Casino tiene licencia y está regulado por las leyes de Curazao.

Países y Territorios Restringidos

Desafortunadamente, existen restricciones de país aquí. Incluye jugadores de los Estados Unidos, el Reino Unido y otros. Para ver la lista completa de países restringidos, no dudes en consultar la sección Más datos del casino.

Juegos Virtuales

Los jugadores que disfrutan de tragamonedas de video pueden elegir entre una gran variedad de juegos aquí de la talla de Betsoft y Pragmatic Play. Hay tragamonedas con 5 carretes y tragamonedas clásicas de 3 tambores con varios límites de apuesta, diferentes características y temas para todos los gustos.

Cuando se trata de juegos de mesa hay variantes de Blackjack, Ruleta y Baccarat. Estos incluyen títulos populares como Ruleta Americana y Blackjack Europeo.

Además de eso también hay una selección de video póquer para los jugadores que prefieren apostar con cartas. Estos incluyen juegos como Double Joker Poker, Deuces Wild y Jacks or Better.

Otros juegos incluyen Keno, Virtual Racebook y Tarjetas de Rascar.

Casino en Vivo

Para aquellos que prefieren los juegos en directo, el casino tiene una variedad de salas en directo abiertas las 24 horas y atendidas por crupieres femeninas. Estos incluyen Baccarat en Directo, Ruleta en Directo y Blackjack en Directo.

Juegos Móviles

También se puede acceder al casino a través de un navegador móvil donde los miembros pueden disfrutar de juegos sobre la marcha con la versión móvil de su sitio.

Asistencia

Los jugadores que necesitan asistencia pueden usar el servicio de chat en vivo del casino y deberán iniciar sesión para usar el servicio. El soporte 24 horas, todos los días de la semana también está disponible por correo electrónico.

Seguridad y Equidad

Los datos personales y las transacciones financieras se mantienen seguros en todo momento, ya que el casino utiliza un alto nivel de encriptado SSL. El casino también utiliza un generador de números aleatorios, para que los miembros puedan jugar y saber que todos sus juegos son aleatorios y justos.

Juego Responsable

Jugar en un casino siempre debe tener la diversión como objetivo. Antes de comenzar a jugar, hay que tener en cuenta que el juego nunca debe ser una fuente de ingreso o una manera de recuperar el dinero perdido o saldar las deudas existentes. En tales casos, es bueno realizar el seguimiento de tiempo y controlar el dinero gastado. En este casino, los jugadores pueden encontrar muchos consejos acerca del tema, como también pedir asistencia a través del chat en vivo. Sin diversión no puede haber juego, por eso se les pide a todos los jugadores que jueguen con prudencia y responsablemente.

StallCation

Quejas

Lee las quejas que otros jugadores han dejado sobre Extra Vegas Casino. Obtén más información sobre las quejas.

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Extra Vegas Casino - Casino delaying verification and payment for days
I have been playing for about a month on this casino, I never take bonuses as I find them really hard to wager so I always played with my own deposited money.

On the beginning of December I had my first hit on this casino and was able to get 1000€ on my balance to withdraw. I placed a 500€ withdraw as I was told by the website that 1000€ was over the allowed daily withdraw amount. On the next day I placed another 500€ withdraw request. On the website they claim that withdraws may take up to 3 business days to be processed so I waited a total of 5 business days since my withdrawal requests were placed on the weekend.

Once the 5 days passed I logged in to the casino and to my surprise the 1000€ were back on the balance and the withdrawals had been cancelled by the casino without explanation or email notification.

I contacted support to be told that I had been the one cancelling the withdrawals which is completely false. I was then told that I must verify my identity and bank account ownership.

I navigate to the verification page and clearly states “Your account doesn’t require verification”. I went back to the chat and was told that Finance department asked for the verification 2 days ago, but I was never notified and the website verification page said that I don’t require verification, very confusing. I was told by the support chat that “in a moment” the verification process will be open. This toke about 24 hours. I was finally able to upload the requested documents. They are very fast verifying my identity but left the account verification in “In review” status. They claim on their website that the verification process takes up to 24 hrs. Has now been almost a week and this hasn’t moved at all.

I placed back the withdrawal requests after speaking with chat and have currently a 500€, 300€ and 200€ pending withdrawals with this casino which have not being paid since the casino is stalling the whole verification process.

I have been in contact with them for days now and I keep being told that the Finance department is handling it and that they will notify me when they do.

I can provide proof for my claims, I have chat transcripts, screenshots, deposits made from my account to the casino, withdrawal emails received at the time of placing, etc.

I thank you for taking the time to look into this.
staus Resuelta
€1000
Extra Vegas Casino - Cancelled withdrawal request now delayed beyond the terms and conditions
Constantly searching for any reason to deny withdrawal, I verified my account & waiting the 5 days it takes for them to review it apparently, at the 5 day mark, it was canceled without a word, no email, no message, nothing. Then suddenly I had to verify my account again so I did, Then I jump through their hoops, provide them with every bit of documentation they could ask for and then they sent me an approval of all my documents. I did everything they asked, gave them all the information that they requested. Waited there 5 days again, no it's her in a pending process beyond her terms and conditions limit and without any response from them, the status just remains pending without any response to my questions. They even made sure to deactivate my live chat access, so that I can only communicate your email, and I've been waiting over 2 days for response, likely in an attempt to prolong the process. For only $450 Canadian you figured they would be a little bit more easy to deal with, but apparently $450 means much more than you would think to those who do not wish to pay. I have deposited twice and I will not be depositing again unless this is solved quickly. I've done all I could do to adhere to the returns and conditions and they had me approval but yet do not pay out the withdrawal and refuse to answer me. I'm not from the US I'm from Canada, I would love to submit documents but I'm not sure how to do that here. It doesn't appear to be a place to leave attachments.
staus No resuelta
$450
Extra Vegas Casino - Constant refusal to pay
Since approx May 6th I’ve tried to receive my winnings of originally 500$ and two additional winnings of 100$ won from bonus. The free bonus at the time was done within their policy timeframe between my last deposit. My withdraws were rejected and despite being verified they denied me and asked for more information. An agent then said I had to submit the withdraw altogether. This had me originally worried as you can see in the email as some winnings were from bonus and others normally. I was told By the accounting to submit it altogether as they can see what was won from which. Was told to wait 5 business days and I did. It was once again rejected as they decided they required even more information. I sent this, and once again went over my worry about the withdraw. At this point I even asked so I would not be rejected if I could just submit the originally $500 winnings and then next week do the bonus ones as per all their policies. Was told to submit it altogether. Wait another week and once again am being rejected. This time I am being told I have to make a deposit in order to receive my money. I’m feeling like this is extremely shady and I don’t want to give this casino any more of my money with no hope or promise to receive my winnings. Especially when I even expressed I could just do the 500$ and receive that. I then spoke with an agent and made another deposit and was told everything would be good now. At the same time I had earlier emailed accounting once again stating I would be happy at this point to just receive my $500 in winnings. The next day they rejected the $700 again and replied to my email in regards to the $500 in winnings and said that would be approved that day and should expect the funds with 3-7 for bank wire. An agent then told me I could not do this method because I have to do all my winnings separately for 100 each and bank wire does not allow that amount. But my 500$ from regular winnings meets that criteria and I’ve sent the extra security measure for that withdraw method and as you can see in the email accounting verified me for it. Yet they continued to say I can not do this method and even the agent said once I went over everything in more details that it did not make sense and I should indeed me able to cash out the $500 for bank wire. At this point I feel like I’m being given the run around. I’m constantly being told to do something (from making deposits to cashing out all my funds together to submitting documents) and then once I follow what they say I’m being rejected for that very reason. If you could please coordinate with them so I can receive my funds it would be greatly appreciated. At this point I’m more than happy to forgo the winnings from bonus and just accept the $500. I have forwarded you my email thread as well as sent attachments of screen shots with my chats with the live agents.
staus Resuelta
$500

Estadísticas de quejas

Resueltas 12
Cantidad promedio $ 1,637
Duración media de quejas 6 días
Tiempo de respuesta promedio 2 días

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Valoración del jugador
3/10 7 revisiones

Mejores revisiones de nuestros jugadores

The games and the lay out of the game and a great selection of games.

I have waited over a month for the request of my withdrawal and I'm a depositor straight from my bank card.
I had never received any bonuses, assistance are very poor and very rude with no reply to my emails.

The casino itself seems to be a clone of others... pretty sure it’s not legit, the deposit invoice said one thing and bank statement said another, basically your buying say $10 worth of “credits” not actually funding your account so should not be on this list at all.

Everything about it, tried to withdraw only to have money removed from my account

After contacting their bank I have been issued a refund on my deposit (red flags)

Nothing at all, shocking as you'll read below.

The site from joining was buggy but I wanted to give it a try none the less.

The customer service on this site is beyond rude, telling me that it's not his job to help me from refusing to close an account.

I have the full chat transc with the numpty who consistently refused to help.

The site creates your account in Argentine Peso so that your welcome offer is absolutely useless, when asking to swap to Euro the support laughed at me and said no with a wink...

Do NOT use this site under any circumstances and Askgamblers should remove them from anything to help promote there site as it's a discredite to Askgamblers and there users.

Joined Extra Vegas Casino Last week, played with sign up bonus, completed the play through and placed withdrawal order, and received right on time.


*

I like the look and feel of the casino. The bonus I received was great! The casino has a lot of classic casino games. The best thing that I liked about the casino is its user friendly interface.

The customer support is not good. They really need to work on it.

There really isnt much I can say nice about this casino. Nice lay out, good selection of games. Nice welcome offer and cash back on your first deposit

Their customer service is the worst I have ever experienced. Their staff on their live chat are far from helpful, ignore you unless your depositing, flat out lie to you, and are outrageously RUDE. The bonus rules change at their discretion. The same chat team also service other online casino's such as Spartans Slots, Maxfun, Black Diamond, Box 24 and a few more i believe. I'd suggest they work on their customer service

I completely agree with the abovecomment from Seaweed, do not play here.
I have deposited 65€ with bitcoin, played and lost. Then I have received free spins which I have successfully wagered and then requested a cashout in the amount of 100€ with the same method that I deposited. Also in the meantime I have successfully verified my account.
My withdrawal request was pending for more then two days and then on the third day it was canceled without any explanation.
I have contacted support via email first from which I got no response.
Later I have contacted live support anf an agent told me I have not deposited in the last few days, and that is the reason my request was canceled. And the agent told me I have to make another deposit and then again request my withdrawal.
I am a depositing customer, why I have to make another deposit to withdraw my winnings is just not fair play, and clearly shows that this casino will not pay you your winnings.

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