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Doggo Casino

Item: Doggo Casino
Rating: 1
Author: Goran G.

Player Rating No reviews yet

No reviews yet

Complaint Response 9 complaints

2 days avg. 9 complaints

What we like

Home to well known software providers
Mobile friendly games
Safe & secure payment options
Live chat

What we don’t like

Multiple country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Goran G.

Doggo Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://doggocasino.com/en

Established

2021

Licences

Curacao Gaming Control Board

Company

R&B Innovations N.V.

Affiliate Program

DoubleUp Partners

Languages

English

Casino Type

Instant Play, Mobile, Crypto Casino

Doggo Casino is a dog-themed online casino where players are in for a treat. There are no lengthy signups, just a quick registration form so players can quickly start enjoying their favourite games. The casino is also home to a number of different software providers which include Microgaming, Pragmatic Play and Relax Gaming. The site is available instantly through a web browser but also supports most mobile devices too. The casino is also fully licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Algeria, Australia, Bulgaria, China, Egypt, France, Malaysia, Poland, Slovenia, the United Kingdom and the United States. The casino has also listed the full set of restricted countries in their terms and conditions.

Mobile Gaming

Doggo Casino is also available on the go for members to use from their mobile and smartphone devices. The casino has included lots of their most popular games so players can switch between devices and pick up where they left off. All players need is a mobile browser and one single account can be used across both web and mobile devices. Features such as depositing and withdrawing are also the same as the web version.

Security and Fairness

Safety will never be an issue as the casino uses high levels of encryption to ensure their players are safe at all times. This means personal information and financial transactions will always be secure and protected at all times.

When it comes to fairness all of their games use a random number generator which creates the game outcomes so that they are completely random and unbiased. All of their providers are fully tested and certified as fair.

Deposit Methods

Visa, MasterCard, Interac, instaDebit, iDebit, Bitcoin, Bitcoin Cash, Litecoin, Dogecoin, Dash, Ripple, Ethereum, Tether

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Interac, instaDebit, iDebit, Bank Wire Transfer, Bitcoin, Bitcoin Cash, Litecoin, Dogecoin, Dash, Ripple, Tether, Ethereum

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per day

Currencies

US dollars, Euros, Canadian dollars, New Zealand dollars

Pending Time

0-24 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 1-7 days
Card Payments 1-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, Relax Gaming, Nolimit City, Play'n GO, Pragmatic Play, Just For The Win, Playson, Wazdan, Red Rake Gaming, 2 By 2 Gaming, 1x2Games, Evolution Gaming, NetEnt, Red Tiger Gaming, GameArt, Blueprint Gaming, Fantasma Games, BetGames, 4ThePlayer, Sthlm Gaming, Northern Lights Gaming, Iron Dog Studios, Eyecon, Push Gaming

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players can enjoy lots of video slots in the games lobby which includes the latest Megaways titles. Players can use the search engine to access numerous filtering options or players can simply type in the name of the game they want and let the search engine do its job. The casino also has certain categories which show players the hottest jackpot games and which games are the most volatile. Some of their casinos' most played games include the Temple Tumble Megaways Slot, Dragon Tribe Slot, 9 Masks of Fire Slot, Punk Rocker Slot and Gunslinger Slot.

In the table games section players will find more games to choose from like Blackjack, Roulette and Poker. These games come in different variations depending on the provider which also means game rules and betting limits will vary from game to game.

There are some video poker games so players can easily switch between their favorite games with plenty of variety. If players are looking for something different then the casino has a dedicated section for instant win games which includes scratch cards.

Live Casino

In the live casino are more games like Live Baccarat, Live Roulette and Live Game Shows from the likes of Evolution Gaming. Each game is hosted by a real live dealer and is played in a live studio. Other real players will also be playing at the same time and players will be as close to the action as possible. Games are streamed in HD to give players the best possible experience.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Anyone who needs help and assistance can contact the casino's customer support team. Players can ping an agent via live chat, or email the casino, on top of having a help centre at their disposal.

Suggest an edit

Complaints

Read the complaints other players have left for Doggo Casino. Learn more about complaints.

Show all complaints

Submit complaint

Avoiding tickets for delayed withdrawal

I did a withdrawal on 450 £ 4 of January. With this casino I have before received confirmation of withdrawal, but this time I didn't, so I contacted support. They give me the same answer that they have some problems with the payment provider but when I now asks for more information the wont answer. It feels like they are avoiding my questions.

Now they have been avoiding my tickets for 2 days without further information about this "payment provider problem"

This is sad because I have had a good experience with doggo casino before.

Resolved

£450

Delay withdraw or can't contact live support

I have been trying to withdraw I won on slot is been hours now and I still haven’t gotten my withdrawal accepted or I can’t even contact live support is always says: the status of your query is still in progress. They have sent me the same message 3 times now so I hope I can get my withdrawal now. When I’m trying to contact live support it always says we will be back to you so I create ticket but still they don’t answer me. Honestly feel like they trying to avoid me and I don’t understand why are saying this casino is good casino fast withdrawal 24/7 live support so what is the problem??

Resolved

kr13027

Too long process of KYC and withdrawal with no answer from support

I have made three different withdrawals from Doggo Casino which have not been processed. I had to verify my payment methods and sent in the documents needed which also was successfully uploaded to the casino through their automatic verification program.

I have not heard from them since and according to the response I got from the casino it is supposed to be Done within 24 hours and after that the withdrawals will be processed. It has now been 6 days of radio silence and all the response I get is:

”We want to give you a quick update on your ticket.

The status of your query is still in progress.

We apologise for any inconvenience.”

It is three withdrawals that are awaiting approval, a total of 1000 EUR. It has been over 6 days since I sent in the documents for verification (a process that should be Done within 24 hours according to the casino).

Resolved

€1000

Problems with my withdrawal

Hey my name is < full name removed >

I'm 19 years old from Norway and I have this complaint I cant be done with.

I used Revolut to deposit into this casino. Revolut have credit cards that can only be used 1 time, and when I wanted to withdraw into my bank account. Then they told me:

«When you request a withdrawal, we will send your money to the payment method you used for your last deposit, your current active payment method.

Since you deposited with a credit card, you are requested to issue a new withdrawal via bank transfer linked to the same credit card.»

I also had to verify my identity, address, bank, and credit card used + I had to verify the amount.

I have waited too long now and I really need this money I have won now. It feels like they wont give me my money.

Unresolved

kr39000

Ignored SelfExclusion & Deposit Refund Request

Dear Doggocasino Support Team and Askgamblers team

I hope this message finds you well. I am writing to express my deep dissatisfaction and disappointment with Doggocasino regarding a critical issue that I have been facing. Despite my efforts to address this matter over a year ago, it remains unresolved. I wish to bring this to your attention and request a resolution.

On May 10, 2022, and subsequently on May 28, 2022, I took the responsible step of initiating a self-exclusion process by sending self-exclusion emails to Doggocasino. My decision to self-exclude was motivated by a genuine concern for my well-being and my desire to curb my gambling habits, as I felt it was adversely affecting my life. It is worth noting that my intentions were sincere, and I entrusted Doggocasino to assist me in this regard. I have a serious gambling problem.

Regrettably, despite my self-exclusion requests, I continued to have access to my Doggocasino account and, more importantly, continued to make deposits on the platform after the self-exclusion dates. This situation is both disheartening and deeply concerning, as it implies a failure on Doggocasino's part to honor its commitment to responsible gambling practices and the enforcement of self-exclusion measures.

I firmly believe that I am entitled to a refund of all deposits made on or after May 10, 2022. The total sum of these deposits amounts to approximately 600 euros. To substantiate my claim, I possess undeniable evidence in the form of screenshot records from my email account, which unequivocally confirm the self-exclusion emails I sent to Doggocasino. In addition, I am more than willing to cooperate fully, including using Teamviewer or any similar platform, to provide any additional proof if deemed necessary, although I believe my email records should suffice.

While I understand that a considerable amount of time has elapsed since the self-exclusion incidents occurred, I must stress that my ignorance of Askgamblers at the time hindered me from seeking a resolution sooner. However, I am now turning to Askgamblers for assistance in this matter, as it is apparent that I cannot rely solely on Doggocasino's willingness to address the issue.

I earnestly request that Doggocasino acknowledges the gravity of this situation and takes immediate steps to resolve it. My primary objective is to receive a refund for the deposits I made after self-excluding on May 10, 2022. This will not only provide closure to this unfortunate incident but also serve as a testament to Doggocasino's commitment to responsible gambling and customer well-being.

I have attached pictures and downloaded email from 10th of May 2022. Original email is in PDF form, because .eml is not allowed to upload here.

Resolved

Doggo Casino not pay winnings

Hi!

I won 600€ from Doggo casino and they accepted my withdrawal on 02/09/2023, but money its not arrived. I have contacted them many times to live chat I send them proof that winnings its not arrived. I sent their details of my bank transfer to prove that money its not arrived. So be careful of this casino.

Unresolved

€600

Withdrawals issues and no possible payment options

Being told they have a problem with their biggest payment provider and I have no way to withdraw my winnings

I've tried netteller as I was told this would work also skrill bank transfer visa debit card and none have worked how can they run a casino and have no withdrawal options?

This casino should be blacklisted as a scam casino

Resolved

€329

Delayed withdrawal and refusal to help

I deposited at Doggo casino and had an issue with getting the bonus. After several attempts to resolve this on chat the wrong bonus was added. At this point I decided that I did not want to play with the bonus and cancelled it to just use cash. I played with my cash and then requested a withdrawal.

My withdrawal has been pending for days and I have chased it with the casino, I cannot get an answer as to why it has not been processed, chat avoids answering my question and keep saying to wait for an email. I have been told this three times and at no point have I received any information from the casino support team. I have chased it via email twice and this has also been ignored.

At no point were the bonus funds used, I have only played with cash.

The casino will not engage with me and explain why my money has not been sent. It is being delayed on purpose.

Unresolved

€450

Self exclusion problem

Hello. I need help getting my account self-excluded permanently on this casino. I have tried to self-exclude myself permanently from this casino because I do not wish to have access to their website any longer but week has passed and still my account is not self-excluded.

I need help to get my account self-exclude permanently from this casino

Resolved