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Doggo Casino

Doggo Casino

The casino is closed.

Complaint Response 9 complaints
2 days avg. 9 complaints
What we like
  • Home to well known software providers
  • Mobile friendly games
  • Safe & secure payment options
  • Live chat
What we don’t like
  • Multiple country restrictions
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Doggo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://doggocasino.com/en
Established
2021
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino

Doggo Casino is a dog-themed online casino where players are in for a treat. There are no lengthy signups, just a quick registration form so players can quickly start enjoying their favourite games. The casino is also home to a number of different software providers which include Microgaming, Pragmatic Play and Relax Gaming. The site is available instantly through a web browser but also supports most mobile devices too. The casino is also fully licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Algeria, Australia, Bulgaria, China, Egypt, France, Malaysia, Poland, Slovenia, the United Kingdom and the United States. The casino has also listed the full set of restricted countries in their terms and conditions.

Mobile Gaming

Doggo Casino is also available on the go for members to use from their mobile and smartphone devices. The casino has included lots of their most popular games so players can switch between devices and pick up where they left off. All players need is a mobile browser and one single account can be used across both web and mobile devices. Features such as depositing and withdrawing are also the same as the web version. 

Security and Fairness

Safety will never be an issue as the casino uses high levels of encryption to ensure their players are safe at all times. This means personal information and financial transactions will always be secure and protected at all times.

When it comes to fairness all of their games use a random number generator which creates the game outcomes so that they are completely random and unbiased. All of their providers are fully tested and certified as fair. 

Support

Anyone who needs help and assistance can contact the casino's customer support team. Players can ping an agent via live chat, or email the casino, on top of having a help centre at their disposal.

Virtual Games

Players can enjoy lots of video slots in the games lobby which includes the latest Megaways titles. Players can use the search engine to access numerous filtering options or players can simply type in the name of the game they want and let the search engine do its job. The casino also has certain categories which show players the hottest jackpot games and which games are the most volatile. Some of their casinos' most played games include the Temple Tumble Megaways Slot, Dragon Tribe Slot, 9 Masks of Fire Slot, Punk Rocker Slot and Gunslinger Slot

In the table games section players will find more games to choose from like Blackjack, Roulette and Poker. These games come in different variations depending on the provider which also means game rules and betting limits will vary from game to game. 

There are some video poker games so players can easily switch between their favorite games with plenty of variety. If players are looking for something different then the casino has a dedicated section for instant win games which includes scratch cards. 

Live Casino

In the live casino are more games like Live Baccarat, Live Roulette and Live Game Shows from the likes of Evolution Gaming. Each game is hosted by a real live dealer and is played in a live studio. Other real players will also be playing at the same time and players will be as close to the action as possible. Games are streamed in HD to give players the best possible experience. 

StallCation

Complaints

Read the complaints other players have left for Doggo Casino. Learn more about complaints.

Show all complaints
Ignored SelfExclusion & Deposit Refund Request
Dear Doggocasino Support Team and Askgamblers team

I hope this message finds you well. I am writing to express my deep dissatisfaction and disappointment with Doggocasino regarding a critical issue that I have been facing. Despite my efforts to address this matter over a year ago, it remains unresolved. I wish to bring this to your attention and request a resolution.

On May 10, 2022, and subsequently on May 28, 2022, I took the responsible step of initiating a self-exclusion process by sending self-exclusion emails to Doggocasino. My decision to self-exclude was motivated by a genuine concern for my well-being and my desire to curb my gambling habits, as I felt it was adversely affecting my life. It is worth noting that my intentions were sincere, and I entrusted Doggocasino to assist me in this regard. I have a serious gambling problem.

Regrettably, despite my self-exclusion requests, I continued to have access to my Doggocasino account and, more importantly, continued to make deposits on the platform after the self-exclusion dates. This situation is both disheartening and deeply concerning, as it implies a failure on Doggocasino's part to honor its commitment to responsible gambling practices and the enforcement of self-exclusion measures.

I firmly believe that I am entitled to a refund of all deposits made on or after May 10, 2022. The total sum of these deposits amounts to approximately 600 euros. To substantiate my claim, I possess undeniable evidence in the form of screenshot records from my email account, which unequivocally confirm the self-exclusion emails I sent to Doggocasino. In addition, I am more than willing to cooperate fully, including using Teamviewer or any similar platform, to provide any additional proof if deemed necessary, although I believe my email records should suffice.

While I understand that a considerable amount of time has elapsed since the self-exclusion incidents occurred, I must stress that my ignorance of Askgamblers at the time hindered me from seeking a resolution sooner. However, I am now turning to Askgamblers for assistance in this matter, as it is apparent that I cannot rely solely on Doggocasino's willingness to address the issue.

I earnestly request that Doggocasino acknowledges the gravity of this situation and takes immediate steps to resolve it. My primary objective is to receive a refund for the deposits I made after self-excluding on May 10, 2022. This will not only provide closure to this unfortunate incident but also serve as a testament to Doggocasino's commitment to responsible gambling and customer well-being.

I have attached pictures and downloaded email from 10th of May 2022. Original email is in PDF form, because .eml is not allowed to upload here.
Status solved Resolved

Doggo Casino Complaint Stats

Resolved 7 / 9
Avg. Amount $946
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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