Doggo Casino Complaints
Doggo Casino Complaint Stats
I did a withdrawal on 450 ÂŁ 4 of January. With this casino I have before received confirmation of withdrawal, but this time I didn't, so I contacted support. They give me the same answer that they have some problems with the payment provider but when I now asks for more information the wont answer. It feels like they are avoiding my questions.
Now they have been avoiding my tickets for 2 days without further information about this "payment provider problem"
This is sad because I have had a good experience with doggo casino before.
Resolved
I have been trying to withdraw I won on slot is been hours now and I still haven’t gotten my withdrawal accepted or I can’t even contact live support is always says: the status of your query is still in progress. They have sent me the same message 3 times now so I hope I can get my withdrawal now. When I’m trying to contact live support it always says we will be back to you so I create ticket but still they don’t answer me. Honestly feel like they trying to avoid me and I don’t understand why are saying this casino is good casino fast withdrawal 24/7 live support so what is the problem??
Resolved
I have made three different withdrawals from Doggo Casino which have not been processed. I had to verify my payment methods and sent in the documents needed which also was successfully uploaded to the casino through their automatic verification program.
I have not heard from them since and according to the response I got from the casino it is supposed to be Done within 24 hours and after that the withdrawals will be processed. It has now been 6 days of radio silence and all the response I get is:
”We want to give you a quick update on your ticket.
The status of your query is still in progress.
We apologise for any inconvenience.”
It is three withdrawals that are awaiting approval, a total of 1000 EUR. It has been over 6 days since I sent in the documents for verification (a process that should be Done within 24 hours according to the casino).
Resolved
Hey my name is < full name removed >
I'm 19 years old from Norway and I have this complaint I cant be done with.
I used Revolut to deposit into this casino. Revolut have credit cards that can only be used 1 time, and when I wanted to withdraw into my bank account. Then they told me:
«When you request a withdrawal, we will send your money to the payment method you used for your last deposit, your current active payment method.
Since you deposited with a credit card, you are requested to issue a new withdrawal via bank transfer linked to the same credit card.»
I also had to verify my identity, address, bank, and credit card used + I had to verify the amount.
I have waited too long now and I really need this money I have won now. It feels like they wont give me my money.
Resolved
I hope this message finds you well. I am writing to express my deep dissatisfaction and disappointment with Doggocasino regarding a critical issue that I have been facing. Despite my efforts to address this matter over a year ago, it remains unresolved. I wish to bring this to your attention and request a resolution.
On May 10, 2022, and subsequently on May 28, 2022, I took the responsible step of initiating a self-exclusion process by sending self-exclusion emails to Doggocasino. My decision to self-exclude was motivated by a genuine concern for my well-being and my desire to curb my gambling habits, as I felt it was adversely affecting my life. It is worth noting that my intentions were sincere, and I entrusted Doggocasino to assist me in this regard. I have a serious gambling problem.
Regrettably, despite my self-exclusion requests, I continued to have access to my Doggocasino account and, more importantly, continued to make deposits on the platform after the self-exclusion dates. This situation is both disheartening and deeply concerning, as it implies a failure on Doggocasino's part to honor its commitment to responsible gambling practices and the enforcement of self-exclusion measures.
I firmly believe that I am entitled to a refund of all deposits made on or after May 10, 2022. The total sum of these deposits amounts to approximately 600 euros. To substantiate my claim, I possess undeniable evidence in the form of screenshot records from my email account, which unequivocally confirm the self-exclusion emails I sent to Doggocasino. In addition, I am more than willing to cooperate fully, including using Teamviewer or any similar platform, to provide any additional proof if deemed necessary, although I believe my email records should suffice.
While I understand that a considerable amount of time has elapsed since the self-exclusion incidents occurred, I must stress that my ignorance of Askgamblers at the time hindered me from seeking a resolution sooner. However, I am now turning to Askgamblers for assistance in this matter, as it is apparent that I cannot rely solely on Doggocasino's willingness to address the issue.
I earnestly request that Doggocasino acknowledges the gravity of this situation and takes immediate steps to resolve it. My primary objective is to receive a refund for the deposits I made after self-excluding on May 10, 2022. This will not only provide closure to this unfortunate incident but also serve as a testament to Doggocasino's commitment to responsible gambling and customer well-being.
I have attached pictures and downloaded email from 10th of May 2022. Original email is in PDF form, because .eml is not allowed to upload here.
Resolved
Hi!
I won 600€ from Doggo casino and they accepted my withdrawal on 02/09/2023, but money its not arrived. I have contacted them many times to live chat I send them proof that winnings its not arrived. I sent their details of my bank transfer to prove that money its not arrived. So be careful of this casino.
Unresolved
Being told they have a problem with their biggest payment provider and I have no way to withdraw my winnings
I've tried netteller as I was told this would work also skrill bank transfer visa debit card and none have worked how can they run a casino and have no withdrawal options?
This casino should be blacklisted as a scam casino
Resolved
I deposited at Doggo casino and had an issue with getting the bonus. After several attempts to resolve this on chat the wrong bonus was added. At this point I decided that I did not want to play with the bonus and cancelled it to just use cash. I played with my cash and then requested a withdrawal.
My withdrawal has been pending for days and I have chased it with the casino, I cannot get an answer as to why it has not been processed, chat avoids answering my question and keep saying to wait for an email. I have been told this three times and at no point have I received any information from the casino support team. I have chased it via email twice and this has also been ignored.
At no point were the bonus funds used, I have only played with cash.
The casino will not engage with me and explain why my money has not been sent. It is being delayed on purpose.
Unresolved
Hello. I need help getting my account self-excluded permanently on this casino. I have tried to self-exclude myself permanently from this casino because I do not wish to have access to their website any longer but week has passed and still my account is not self-excluded.
I need help to get my account self-exclude permanently from this casino
Resolved