DealersCasino Complaints

Hello.
24/09/2018 i made a deposit 300 euro and won at this casino. 27/09/2018 uploaded and sent on email documents
: ID, ID in hands with face, bank statement of deposit, utilit bill, MC. After checking the documents they requested RIB and again a bank statement and documents sent.
09/10/2018 When I went to the online chat to ask that with my account, they again requested the same documents.

Thanks for coming to Live Chat. An account Manager will be with

you shortly. Your estimated wait time is 0 minutes and 7

seconds. The queue length is 1 and your place in the queue is 1
You are now chatting with 'Chris'
Chris: Hello and welcome to Live Chat. My name is Chris, how can

I assist you today? :)
Johannes: Hello, When my cashout be approved?
Chris: hi Can I ask you to confirm your Username Please? :)
Johannes: boerdehans
Chris: Thank you, I'm checking your account, one moment please

:)
Johannes: four days ago you contacted the financial department

and requested documents
Johannes: sent all the documents on the same day
Chris: yes i'm just reading whats happening :)
Chris: you was emailed on the 6th did you see that one Johannes

?
Johannes: ?
Chris: Hi Johannes,
Chris: Welcome back to DealersCasino.com… Guaranteeing you a

unique online gaming experience!
Chris: I am writing with reference to your withdrawal.
Chris: We still require the following document in order to

proceed with your request:
Chris: •A copy of your bank statement (for Wire Transfer

****3671) showing deposits made by your MasterCard ending

****6019.
Chris:
Johannes: i sent
Chris: ok was just checking :0
Chris: :)
Johannes: and downloaded a week ago also
Johannes: my account
Chris: but we still need proof of deposit made with CC****6109
Johannes: I sent to you and downloaded to my account
Johannes: statement deposit
Johannes: also sent and uploaded this document a week ago
Johannes: look here please
Chris: yes i see this its not making much sense, it been

approved but asked again for proof
Johannes: now what?
Chris: i'm just running this past a manger :)
Johannes: you solve my problem now?
Chris: please bear with me :)
Johannes: ?
Chris: ok .....one moment and i'll explain :)
Chris: ok the statement that you send us does not 'show' the

card ****6109 has been used
Johannes: one min
Johannes: look carefully stement have my card
Johannes: ****6109
Johannes: look at all there
Chris: yes i see it now Johannes
Chris: I will inform them they have misread it
Johannes: How long will I have to wait?
Chris: they will see this tomorrow for sure

Documents were sent again that day!

12/10/2018 wrote again in the online chat to find out about my account.

Johannes: All documents have been sent to you.
Johannes: !!!!
Johannes: Today I will write to all forums about your attitude to the players
Diana: allow me pls a few minutes to chack this for you:)
Johannes: You are a brazen casino and have a very bad attitude towards players.
Johannes: The entire history of correspondence will be published in all forums.
Johannes: Let all players see your attitude. you always lied to me
Diana: i will ask the accounting directly:)
Diana: hold for a moment pls:) Johannes
Johannes: you humiliated me for two weeks and always came up with new documents or something else
Johannes: I sent all documents long ago to you!
Diana: yes, i see thatsway i want to ask accounting directly why is this delay:)
Johannes: ok
Johannes: Enough to mock me!
Diana: our accounting department needs a picture of you holding your ID, not just the notarized copy of ID
Diana: that is what they answered me just right now
Johannes: I sent a week ago with ID
Johannes: and notarized copy of ID
Diana: once more again they don"t need a notarized copy of ID
Diana: they need a picture of you holding your ID
Johannes: picture holding ID sent also
Diana: is not here:(
Johannes: also been uploaded to my account several times.
Diana: they just checked it once more again for you
Diana: is not here
Diana: pls upload it once more again
Johannes: sent many times
Diana: Johannes they dont have it
Diana: pls upload it once more again
Johannes: moment
Johannes: 1 min
Johannes: look now i have uploaded
Diana: ok, a doc is here
Diana: i can not open it by myself
Diana: only the accountants
Diana: they will contact you with more information
Johannes: financial department let it look now
Diana: in the next 48 hours
Johannes: I wait two weeks for 48 hours
Johannes: you need only one document?
Diana: they need only this doc
Diana: i asked them especially for you
Johannes: Contact the financial department now and have the document checked now.
Diana: its not possible Johannes
Diana: in the next 48 hours

This is a mockery of me. Help clarify the situation.

Thanks.

Hello. My name is Lars. I made a deposit in this casino 3000 kr on May 8 and won 34 000 kr. Documents confirming the identity were sent, bank statement, photo with my document. A lot of time has passed and they always look for excuses and do not want to pay money. Online chat always says to wait 48 hours again and again. Please help me in the situation. Thank you very much.

Hi there - I have been playing with dealers casino for months after opening a new account (and going on to deposit well over £1000). On Thursday this week, I finally had a big win, and after playing through the wagering requirements on the bonuses (that I couldnt seem to cancel on making deposits!) made a withdrawal of £4000. Everything seemed ok, and I provided all the necessary documents for verification. Upon logging in today to check on the status of the withdrawal, my account has been suddenly disabled and I cannot get any answers from the support staff on chat (who I am still trying to get information off as I write this). I demand to know what they are doing and why my winnings are not paid, and the account suddenly closed.

I have been waiting for a withdraw since the 9th of april. All documents are sent, but the livechat says they have alot of documents to handle right now. I get that sometimes theres months with more work etc, but that shouldnt be taken out on the customer. Its just not good enough. They are litterally breaking their own terms on the payout and process time. Not spending a single dime there again.

hi i joined dealers casino i went onto chat first of all to ask can i get the bonus was told if i deposited £100 they would match 100 percent also add £20 pound and free spins any way i deposited then got a message saying managers decision i will get nothing surely this isnt right i went on to chat first of all and was offered all this can you help me please thanks i include a copy of the chat transcript

I made a withdrawal for £350 on sun 4th Feb 2018. Still showing as pending. I was told on chat it takes 48 working hours before they look at it. Nothing has changed and this amount is still pending. Also I sent my documents for verification and they were asking to send proof of a debit card which I once used for deposits but had lost. As it was still on their system they are wanting proof I had this card. I went to my bank and got a letter stamped saying this card is no longer active. I have my new card active on their site and I have already sent a copy of it. What more do I need to do to get my winnings! Also I made the deposit without a bonus so I really feel this casino are delaying paying out on purpose. Please can you advise. Thanks