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DealersCasino - Account suddenly closed after a big win and requesting £4,000 withdrawal

UNRESOLVED
Complaint Info
Disputed casino DealersCasino
Reason Account closure
Amount £ 4000
Oculus2016 United Kingdom Message
Posted on May 15, 2018

Hi there - I have been playing with dealers casino for months after opening a new account (and going on to deposit well over £1000). On Thursday this week, I finally had a big win, and after playing through the wagering requirements on the bonuses (that I couldnt seem to cancel on making deposits!) made a withdrawal of £4000.

Everything seemed ok, and I provided all the necessary documents for verification. Upon logging in today to check on the status of the withdrawal, my account has been suddenly disabled and I cannot get any answers from the support staff on chat (who I am still trying to get information off as I write this).

I demand to know what they are doing and why my winnings are not paid, and the account suddenly closed.

Posted on May 15, 2018

Hello,

Please send us your username, so we can check up your case.

AskGamblers
Posted on May 15, 2018

Dear DealersCasino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

AskGamblers
Posted on May 18, 2018

Dear DealersCasino,

Please let us know if there's some update regarding this case.

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