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DealersCasino - Delaying £350 payment

RESOLVED
Slinky786 United Kingdom
Posted on February 9, 2018.

I made a withdrawal for £350 on sun 4th Feb 2018. Still showing as pending. I was told on chat it takes 48 working hours before they look at it. Nothing has changed and this amount is still pending. Also I sent my documents for verification and they were asking to send proof of a debit card which I once used for deposits but had lost. As it was still on their system they are wanting proof I had this card. I went to my bank and got a letter stamped saying this card is no longer active. I have my new card active on their site and I have already sent a copy of it. What more do I need to do to get my winnings! Also I made the deposit without a bonus so I really feel this casino are delaying paying out on purpose. Please can you advise. Thanks

Posted on February 12, 2018.

Dear Slinky786,

This situation sounds very strange. Can you please get in touch with us through Facebook (https­://­www.fa­ceb­ook.co­m/d­eal­ers­cas­ino/)
Please send us a private message including your username, so we can have another look into this.

Thanks in advance
Dealers Casino

Slinky786 United Kingdom
Posted on February 12, 2018.

It is now £400 that I am waiting to receive. I have been on chat with you everyday last week and keep being told that the finance team is looking into it. Please respond thanks

Slinky786 United Kingdom
Posted on February 13, 2018.

I have now received my winnings so please close this complaint. Thanks

AskGamblers
Posted on February 14, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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