Cbet Casino Complaints

Hello,

I'm contacting you because my account was closed two weeks ago without explanation, supposedly because it's "under investigation."

I have €1000 in it, including a €500 withdrawal request I made and another €500 that's still in my account, for a total of €1000. I no longer have access to my account, and I haven't received any explanation or email from them for two weeks! I'm worried about my money, please help me!

The site was undergoing maintenance when my account was closed without explanation.

I'm joining this effort to help you, and I'm going to take all possible steps to recover my money, as well as leave negative reviews of Cbet everywhere if I don't get a resolution, because this is theft.

Thank you for reading.

My username on Cbet is TeSlaak47, and I have €1000 in my account. I have attached some screenshots below.

There are many inconsistencies in their statements. They're giving me the runaround, and it's impossible to contact the chat since then or receive any emails from them.

Thx u AskGamblers

I made a withdrawal request on the 29th of December 2025, which was rejected, with Cbet and its cs reps (upon contacting them) telling me the node provider was overloaded, and to wait patiently for 72 hours to expire, after which I’ll be able to make a withdrawal successfully.

The 72 hours expired on Jan 2, 11:50 pm WAT, and I made another request only for it to be rejected again 2 hours later.

I contacted their customer service this morning, and she (her name is Valentine) told me to swap my TRX for another crypto and then try the withdrawal again. She said she was confident it would work.

I did exactly as told and tried withdrawing again, only to receive an error that my action was blocked and to contact support for more details.

Valentine was still on the chat, and when I informed her about the new issue, she told me to try it again on a different browser and a different device. I did all that to no avail.

Then she says she has created a ticket to the relevant department, and it would take another 72 hours for analysis, but even worse, it might take longer.

I also noticed all their games and markets are no longer available, as though they’re shutting down their second website Cbet.gg, and moving entirely to Cgg.bet.br. I asked about this, and the cs rep told me it was just maintenance, but in his own words, when this maintenance would be over, they didn’t know.

I implore AskGamblers to assist in retrieving my balance from Cbet.gg as soon as possible.

Thank you for your help in advance.

I am submitting a formal complaint against the operator CBET.gg.

Details of the issue:

Deposit amount: $100

Date of deposit: Dec 27, 2025, 19:10:04

Problem: Website not functional, all odds locked, funds unusable

Refund refused for more than 3 days

I contacted CBET support multiple times and formally requested their Alternative Dispute Resolution (ADR) provider, as required under Curacao gambling regulations.

They have failed/refused to provide ADR details.

This represents a violation of player protection and dispute resolution obligations.

I am requesting:

Regulatory review of CBET.gg

Assistance in obtaining ADR access or dispute resolution guidance

Attachments included:

Deposit proof

Screenshots of locked odds

Copies of communication with CBET

I placed a bet on crash game on cbet.gg (aka cbet.fun aka cbet.world ). I then noticed I placed the wrong amount which was 100$ instead of 10$, cancelled my bet right away. Noticed my balance drop by 100$, So I contacted customer support to refund my account ( I have had this error occur two other times in the past and yes they refunded me a few days later problem was solved ). This time around it has been since march 16th so 2 months of contacting customer support to give me the same answer someone like a manager will contact me via email yes I did get an email on april 10th with a vague explanation of they are looking into this matter, but yet still not solved my issue. Attached are the email and pictures of my bets placed.

Have tried several times to withdraw my balance. Always the same message: "My withdrawal attempt is blocked, contact the tech team"...

I did contact them (several times), and they told me to just wait for the email, the resolve my issue.... almost 3 weeks now, no response whatsoever, even in live chat, they told me not to contact them several times with this same issue, be patient, they trying to solve it... Still no response!! And the funny thing is, that is not even a lot of money we talking about... It's about 100 or so $ ($115 to be precise)....

I have only used the sports betting part of CBET and got roughly 50-50% winning and losing bets... (So it's not like, I had only winning bets)

After a while I wanted to withdraw my winnings ~ $2600. The action was blocked and ticket was raised to fix this. After 15 days my account is blocked with the following email I got:

Hello,

I hope you are well.

I am contacting you to inform you that your player profile has been investigated for your gaming strategy.

Indeed, we have detected suspicious activity on your account regarding your play pattern.

As a result, your account is now permanently blocked.

Unfortunately, you will no longer be able to use our platform.

Thank you for your understanding.

We wish you all the best for the future.

Best regards,

The customer support looked booted giving all the same answers all the time.

Good afternoon.

This bookmaker has blocked my withdrawal of funds.

Contacting the chat did not bring success. To my questions about the withdrawal, they answer that they have made a request to the security service. Wait for a reply to the mail.

It has been 2 weeks and there is no answer.

For subsequent questions about the output, the answer is one that we don't know anything about, wait for an answer by mail. There are no deadlines. There are $232 in the account.

Help me figure out the situation.

Now the account has been completely blocked

Almost a month ago I tried to withdraw my earnings in this casino and when I did, a message said that this operation was blocked to me. I went to the chat and it was said that my problem would be investigated and I would receive any updates by email. A week later no response.

I went to the chat again, same response.

This is repeating after a month and I don't feel like there is any real willingness to get me a solution. My patience is long gone and the feeling that I have is that I will never see this money.

Last night, December 12, 2023, I experienced a significant increase in my balance at CBet Casino, going from 2500 CAD to 6600 CAD through sports betting. However, I encountered an issue when attempting to cash out. The customer support team informed me that I needed to wait 24 hours after my initial deposit to be eligible for withdrawal.

The following day, when I attempted to log into my player account, I encountered difficulties. Despite my efforts to contact the casino, Nicolas, a member of the support staff, sent me a brief message stating that there was an anomaly on my account. Subsequently, the management decided to permanently block access to it. Unfortunately, after this message, I was banned from the chat, leaving me with no means of reaching out to the casino.

I made bets worth of 1100 usdt and they all lost. On 24/11/2023 I placed a bet with 40 usdt and the bet won 670 usdt they blocked my withdrawal and they ask from me do to turnover about 300 usdt. I did that. And the final balance was 620 and two opened bets with 5 usdt. When I contacted the support before they just keep postponing me and they says that the relevant department is working on your problem and they will send me an email and today 02/12/2023 I tried to login to my account to check my opened bets and I found them blocked my account .

And when I contact the support they say that there is an anomaly and they block me from the chat. And I didn't do anything anomaly. The bets that I won contain 8 soccer matches.

It's been more than 15 days now, I requested to withdraw my amount in crypto 2954 usdt, which mostly takes minutes or hours. They have been showing processing from day 1.

They have no answer as to why it's taking so long, crypto payments are mostly settled in a day.

I regularly had conversation with them but they were just delaying, in starting they said to wait for 3 days, and when 3 days were gone they asked for my address for the deposit and said to wait another 72 hours,.

I waited but nothing happened and now they are telling me, I will get an email whenever payment will be processed but whenever I ask them in what time period I could expect this problem to get resolved they say they can't tell me when it will you will get an email,.

These guys have no intension of paying my money.

Please help me out. I have landed this money and now I have to return and I am getting threatening calls I told them but they are not even listening to me.

Please help me out you guys can save me thank you.

Hey all!

My problem with CBet, is that they decided to restrict my account, basically without any notifications. I just used sports betting, and after a few winnings an "action blocked! Contact tech support!" line popped up. I did contact their live chat, where they said first it's a small issue, which will be resolved in days. Okay I thought, all good, I take out some of my winnings then, just to be sure. Here comes the real problem, I can't even do that.

I contacted their chat again, same answer. I contacted multiple times, even wrote an e-mail, but only got one answer and not even for my original e-mail, this was sent to me, separately:

"Hello,

I hope you are well.

I am contacting you regarding your request made via our LiveChat about your sports betting.

I would like to inform you that after investigation, the possibility to place sports bets on your account is blocked due to a detected anomaly. This decision is definitive. However, you can continue to use our platform to place bets in the Casino.

Thank you for your understanding.

I wish you a great day and a great gaming experience at Cbet.gg."

Here, they do not mention anything about not being able to make withdrawals. After this, I contacted their live chat again, copied this e-mail, and they blocked me immediately.

And here I am, stuck, without my money, or my account. I can still login, but not allowed to do anything. Any kind of help or solution is welcomed!

Thank you in advance,

< first name removed >

CBET allowed me to open an account from a banned country in their terms and conditions. Allowed me to deposit. Play. Breaching terms. I am asking for a refund on my deposits as that has really breached terms.

My account was opened from Ireland and even passed KYC!!!!

The agent then says the county is not restricted and is clearly not aware of their own terms.

I registered my account on cbet on Jan 4, 2023, lost a few bets and deposited a few more times. I successfully verified all documents required. Withdrew successfully once and then deposited again. I then made plenty of bets and went on a nice winning run.

I then tried to withdraw and got a message saying "action is blocked, please contact our tech support". I contact their livechat and they tell me "I regret to inform you that your withdrawal has been temporarily deactivated and this decision was made by CBET management." And then mention they will contact me by email .

Anyways I continued gambling thinking the situation would be resolved sooner or later and mid March my account got blocked and I couldn't login anymore.. I tried logging in and it said " action is blocked" .

I then contacted livechat again and they said my account is under investigation and they will send me an email to let me know why my account has been closed. They then blocked me from being able to access livechat.

Still to this day I have not received an email or response after sending my own email aswell and not receiving any response back.

I made exactly 3 soccer bets at Cbet, only big games and leagues. The last bet hit with odds of 6, game was Bayern - Frankfurt. The winnings of 600€ are simply withheld due to alleged "anomalies". No justification is provided. There was only an email where it said that nothing is paid out, very unserious.

I find highly questionable why Cbet cheats players out of their winnings. Account is now completely blocked.

Hello,

I want to share my bad experience with online casino cbet.gg.

Username: <removed>

I created account there, verified it first, then I made deposit of 744usdt, after some gambling I won there on sports betting and made withdrawal of 966usdt which was successful, it made me believe site is legit so I gambled some more, successfully withdrew 870usd more and after that they blocked my account for no reason with 3600usdt on it and said I violated their terms and conditions (which I didn't) when I asked how did I violated it they didn't answer. When I asked how can I withdraw my money, they said I cant because I violated their tac. They blocked my access to livechat and don't respond to my emails.

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If anyone have same experience, feel free to contact me so we can contact their license provider.