BetOnline Casino Complaints
BetOnline Casino Complaint Stats
On Sept 8th, 2026 , I reached out to Betonline via live chat and said "can i please request a one month time out" which was confirmed by an agent. A couple weeks later. October 1st I reached out and asked how much time was left, they said it's supposed to be another couple weeks and then unprompted they offered to reopen my account right away. I then lost $650 in the next few days.
The instructions for requesting a time out are:
Contact Player Services via chat or support channels.
Specify your desired time-out duration (1 week, 1 month, 3 months, or 6 months).
Confirm the terms and restrictions of the time-out period.
Verify your account details as requested, if applicable. Once processed, the time-out will take effect immediately, and you will be unable to access your account until the end of the selected duration.
The outcome is supposed to be (from their terms):
If you want to take a break from gambling, let us know.
We offer fixed account time-out durations of 1 week, 1 month, 3 months, or 6 months.
This feature allows you to reassess your situation while restricting access to your account. Once a timeout is applied, your account will be inaccessible for the full selected duration. You cannot log in, place bets, or use the account for any purpose during this period.
Time-out periods are irrevocable, meaning they cannot be ended early.
The supervisor said I was denied a refund because I had requested an indefinite closure instead of a time out, yet then provided me the transcript which was me saying "Can I please request a time out for a month" . I don't know how much clearer a time out request can be. They then said the refund was denied because I didn't mention having a gambling issue - mentioning a gambling problem isn't anywhere in the instructions for requesting a timeout and I was never asked.
Unresolved
Screenshot photo #1 Feb. 8th 2025 at 11:08 PM CST $1 @ 45.40x as shown I hit the mark and as clear as can be the win of $45.40 was never paid to me.
Screenshot photo #2 December 24th 2024 at 10:22 PM CST $10 @ 11.01x as clearly shown on the screenshot from betonline casino I hit the mark which is clearly shown and I was never paid the $110.10
Screenshot Photo #3 Friday June 6th 2025 at 8:56 PM CST $2 @ 10.31x as it shows I hit the required mark to win and as it clearly shows wasn’t paid the $20.62
Screenshot Photo #4 Friday June 6th 2025 at 3:35 PM CST $1 @ 106.81x hit the mark as clearly shown and as it shows no winnings paid the $106.81
Here are the responses by betonline; they continue to stall and when I got an answer back 6 months ago when this was happening they claimed “all bets were paid appropriately” but they clearly were NOT and they don’t respond to any emails or correspondence. I have lost $40000 between my old closed account $34,000 and my new one $6000 all but a couple bucks were lost playing in their casino. I might add I have never not once time had a big win never hmmm. Then when I do win like shown in above screenshots they don’t pay me and refuse to even respond and when they do they just say all bets were paid appropriately when clearly they aren’t. This is what you get with Panamanian Licensed Casinos.
< first name removed > you can’t do this to players
Unresolved
They made me jump through hoops and they have taken days and days to respond to me and always respond with different representatives that make me repeat my issue to every single one. They log you out of the chat and close the file after making you wait a long time you will tile out before they respond and then they say it was you not responding,
They were notified immediately when my deposit didn’t go into my funds but the money had been debited from my funding source by their payment processor (always a randomized name for the “third party” that they hide behind like it’s their insurance) they literally took more than 500 dollars total from me and I’m sure that they will block me from my account next. I have provided them with more than enough evidence to be refunded and they know I didn’t get my money into my account because they have the records of it in front of them and they told me they just needed me to provide them proof that the transaction was completed since when I first contacted them it still said pending in my bank account because the merchant hadn’t finalized the transaction. The funds were debited from my account though at the exact time I was completing the deposit verification payment on betonline for the deposit and it isn’t billed as betonline so I’m screwed I’m sure. They are shady. They know they are stealing my money when I sent them the complete payment statement finally after four days or whatever, they are telling me now that they don’t own that payment processor it wasn’t them who charged my account. Yeah right. That’s the biggest load of bs I’ve ever heard. I can’t believe they can get by with all this.
Unresolved
I'd like to formally lodge a complaint against BetOnline.ag. As a first-time user of any online gambling platform, I chose BetOnline.ag based on its relatively decent reviews. However, my experience has been a nightmare, and I now suspect these reviews may be manipulated.
Here’s what happened:
I made an initial deposit, played a few games, and eventually decided to withdraw my winnings. That’s when the issues began. First, my withdrawal was flagged as “in review” without any further explanation. Then, it was suddenly canceled, with customer support citing a “verification issue.”
I called support immediately, only to be placed on hold for an extended period. When I finally spoke with an agent, they told me my account was disabled and that my funds had been confiscated. They gave me no specific reason, no follow-up instructions, and no legitimate path to resolve the issue—just a blatant refusal to release my money.
I strongly believe this is a scam tactic: they readily accept deposits but create fabricated issues when it’s time to cash out, ultimately shutting down accounts and keeping users’ money. I feel deceived and robbed of my funds with no transparency or accountability on their part.
Please help me get BetOnline.ag to release my funds or, at the very least, hold them accountable for these unethical practices. I appreciate any support you can provide in addressing this serious issue.
Thank you.
Unresolved
I recently tried BetOnline and deposited around 100 for some online blackjack.
I got up to around 600, with some ups and downs, and decided to cash out to pay some bills before playing again.
My withdrawal request was denied and then my account was permanently closed. I talked to about 6 rude online chat help people who told me they didn’t have to tell me the reason.
I also called the help desk who said it was a “management decision” and couldn’t give me an answer to an actual reason. I also emailed the help desk as per the instructions of the call center, and they also said management discretion and that the full information isn’t available.
They confiscated all my winnings and can’t even give me a reason.
Unresolved
Hello, I've been having trouble withdrawing from betonline.ag for months. Initially, I tried withdrawing $400 worth of BTC, but it was declined. The email I received explaining this said that it was due to "location mismatch." I then tried again, but yet it was declined again. Now the account is blocked from the cashier. I included screenshots for proof which should show my Account ID, name, and the withdrawal trace ID. I have withdrawn and deposited successfully previously, but I believe the issue is that I moved, so I was automatically blocked from withdrawing due to the difference in IP, hench 'location mismatch.' However, my location under the personal details of the "my account" section should match the IP from which I'm withdrawing from... I have tried calling customer support, but they hung up on me after 10 minutes.
I have tried live chat but they told me to call customer support. And I have tried emailing but they told me to call customer support again. It is baffling how hard they are making this because I can obviously still deposit money, and I have been still wagering money for months, but I can't withdraw any money because of login mismatch?
I don't want to call again if I'm just going to be hung up on and waste my time.
Please help. I need to unlock my the cashier on my account, and it would also be helpful if in the future I don't have to be in the same exact location every time I want to withdraw any money.
Unresolved
I have been given the run around about a glitch that only happened during my free spins bonus during a normal cash spin. I took a screenshot as it was happening showing that three reels had stopped but two were still spinning. Also showing that I had spins remaining and I had accumulated $60 but wouldn't receive any of it because unlike every other casino I have played, when someone causing a problem it you refresh or leave that game and go back to it you pick up where you left off... Not at this casino. Every though support told me that their site is supposed to operate in the same manor.
I have had at least 10 chat sessions and as many back and fortune with the support team through emails. They even went as far as to say they had to send my problem to the makers of the software to have them look into it.
At the end, nothing. I have made a multitude of deposits on this site, very very shady. I don't see where I can attach the screenshot?
Unresolved
1. The dealer averages about one blackjack per 10 hands. ("He" will go in spurts where he gets maybe four or five in the space of nine hands, which is utterly absurd and nothing I've ever experienced in a brick-and-mortar casino, but obviously it's the long-term trend that's statistically significant.) In a fair and honest game, the ratio would be closer to 1 in 20 (4.73%) - not even quite half what we witness in BOL's BetSoft bj games.
2. Stunningly, the dealer shows a face card as his "up-card" approx 65%(!!!) of the time, when of course the actual figure should be about 38.5% (5/13). This, of course, essentially forces the player to hit countless hands he might otherwise stand on. Not coincidentally, I'm sure, most of those hands tend to be 12-16.
3. In conjunction with #2, above: of all the hands where the dealer shows a face card as his up-card, not including aces, he turns over a face card a whopping 58% of the time! This is almost twice what the percentage would be in a fair game, i.e., approx 31% (or 4/13)
4. The dealer achieves a total of 21 in 14.3%(!!!) of all hands. This is roughly double what the figure would be in a fair, honest, non-rigged game: approx 7.4%.
5. As mentioned above, regardless of the # of hands played, the player receives an inordinate number of "stiffs," i.e., hands initially totaling between 12-16. Stiffs account for roughly 55% of all player hands, when the actual figure should be closer to 33%.
6. While I certainly won some large ($100-200) bets here and there along the way, there was a striking, unmistakable correlation between bet size and outcome. After applying the relevant formula, I found that the player is about 19.4% more likely to lose a bet of $50 or more than he is a bet of $10 or less (all things being equal).
7. Perhaps most blatant of all, while a 12 should bust on the first card drawn in just under 33% (4/13) of cases, on BOL's rigged BetSoft games, a player's 12 will bust on the first card drawn a STAGGERING 73.2%(!!!!!!) of the time. It's as if the algorithm the software runs on had a sort of hiccup whereby it just can't help itself from laying a brick on almost every player 12.
8. Across the 25-30k hands I played, the dealer won an ASTOUNDING 64% of them! The actual figure should be around 55%. This difference may not seem terribly vast, but in fact it equates to a RTP *substantially* lower than the 98.5% or so inherent to a fair and honest game, and thus oodles of lost wagers which otherwise would have pushed or won. Beating a game, even in the short term, in which the dealer wins almost 2/3 hands is virtually impossible; you'd probably have much better luck with a slot machine or even video Keno!
All in all, I noticed that, for brief stretches, it was almost as if the dealer were programmed to bust on any two cards, and to deal the player a decent string of 20s and blackjacks. This would last just long enough for the player to feasibly double his or her money. Problem is, once this "spell" wore off, the dealer would start winning about 6/7 hands, mostly with 21s and blackjacks. This "boss mode," as I came to dub it, would last for a good 50-100 hands, thereby not only erasing all of the player's winnings, but almost certainly wiping out his initial bankroll as well.
And this happened session... after session... after session... after session... after session. Again, across the span of several months and over 25k hands. KEY POINT: That is *more* than enough hands to constitute a statistically significant sample, i.e., one from which meaningful data, like #1-8 above, can be derived.
Conclusion? I am reasonably certain, to a 95% degree of confidence, that BOL's BetSoft bj games are rigged.
Unresolved
There have been multiple occasions where the European Roulette by Dragon Games on this site has stolen my money even though the ball lands on what I placed my wager on. I have submitted screenshots every time it happens and when they review the round they say “no refund needed, you lost. Whenever the ball lands on the number 33, the table says 14, and whenever it lands on 20, the table will say 33 but it varies with that one so I know it’s capable of showing the correct number. It just so happens every time that I bet a big wager on something and it lands on one of those and I’m supposed to win, it changes causing me to lose the bet. I even have a screenshot of one of the employees saying they played that same game and it also happened to them so I know they’re aware of it. One of the reps told me keep in mind when it lands on 20 it actually means it’s 33??? But I’ve seen it land on 20 and it’ll actually say 20, but when I bet it changes to 33. Probably lost over $300 from these glitches.
Unresolved
They took money off my card an didn’t put in on my betting account an then they over charged me they told me one price in the phone an then it was another when I looked at my bank statement that I sent In to them. They to me that is not enough send another one an there not even listed as a casino, it listed as a clothing company. They keep telling me that they never spoke with me after me an my bank talk to them in the phone with the authorization ID and transaction ID but they still telling me they never took the money off my card.
Unresolved
I have had such a horrible experience with this casino. Their slots glitch so bad you lose your wager and you have proof and they still don't refund you.
They want to give a 20 dollar or 15 dollar credit when you have lost money due to their broken software. I have over 50 screenshots and videos and that's only what I took the time to capture. They refuse to respond or refund my losses.
Unresolved
Made a deposit on 12/11 for $50 or so. They sent me an email alerting it did not go through.
Funds did not make it to account. Made another deposit attempt and moved on.
Checking my bank account a few days later and see both charges hit my card.
Their payment processor from China charged me anyway. Not only did they charge me but they overcharged me in Chinese currency. (only $60 or so)
I was hit with this phoney charge and a foreign transaction fee because of the Chinese currency.
I asked BetOnline to refund me several times via email, LiveChat, etc but they are no help.
Told me to deal with my bank and dispute the charge.
How do I dispute a charge from a Chinese payment processor that has a description for a totally different business?
I'll never be able to make a cc deposit again with that payment processor so I won't be able to deposit again on the site.
See how I lose out either way based on their mistake with their payment processor.
There was an error using their site using their payment processor trying to deposit funds into their casino but they won't take responsibility.
It's only $50 and it's not going to change anyone's life but at this point it's just about principle for me.
They say they never received the money but their processor obviously collected it so in that case it's their problem not mine right?
Why should I be punished and not able to use their processor again after disputing when it was their mistake?
Resolved
I submitted a claim and wasn’t sure that it was sent so I resubmitted the same claim a minute later and sent it. I got a message that the second claim was rejected because of multiple claims and to answer the questions you requested of me on the first claim. I don’t see the first claim anywhere in my account? I am not sure on how to proceed but I will attach the requested proof.
You will see attached email screenshot on October 23 I got an email confirmation that the account has been permanently closed per my request as I have gambling problems and didn’t want to play anymore.
Then on November 5th they reopened the account and added me to the VIP without my permission I didn’t react two days later Nov 7th they added a cash bonus of $500. I couldn’t resist and took the bait. I lost the $500 and spiraled from there.
Each day I deposited around $20,000 and kept on asking the VIP agents to just help me and close the account. They continuously told me that they submitted a request and it takes 48 hours to close the account. Of course in the 48 I play. Then once 48 hours go by the account never once closed. This happened repeatedly over 50 times I requested to close my account to please close it and the same sequence of events I described happened. Just today I lost another $20,000 Dec 15.
That is a month and 10 later of me requesting to close the account. I didn’t know how to get their attention so I went to the extreme and started to send the threats that if the account won’t be closed immediately I will start submitting these complaints and filing reviews on them. They offered me $1000 but this time I had enough and started cursing at them after a long time of chatting and repeated telling them I have a gambling problem they closed the account today a I hope that it will be permanent this time but I have my doubts.
Over the month and 10 days the VIP agents kept feeding me lies that they will close it but never actually happening I was deposited very high amounts daily and took a loan to keep playing. That is my problem I try to win back my looses and hoped I would. I lost over $500,000 with them during this time. I want to add that most of the communication happened through their live chat, I have requested from them the chat history but they won’t comply. I at least have these email screenshots to prove this to you. I am now in a very bad situation and might loose my house. I have 4 kids and I am desperate to find some kid of justice here as I was bullied and played with over and over again. They had no respect to my gambling problem and just used it to get me depositing more and more each day.
I ask for your help to please help me in any way possible please.
Unresolved
After months and months of losing a ton of money at this site in there too sister sites last night, I finally deposited and use the code that they sent via email to me like I’ve done plenty of times in the past.
When I was playing under the bonus section it was a $3900 wagering requirement which I ultimately ended up meeting and still having 2800+ dollars left in my balance which previously always converted immediately to my cash balance. But out of nowhere last night it pops up and tells me that only 300 was going to convert to my cash balance because they snuck in a new 10 times cash out that wasn’t on the email and Veryis right because I was not aware that they up and change their conditions in terms and they were very unhelpful offered me a $15 goodwill gesture for stealing $2800 from me.
I am very upset about this. I can even understand the rules going forward but I was not aware at all of this new term. And I even have cash out from bonuses before and there was no max cash out. The rep even confirmed that this is totally new!
I am really hoping the casino tries to do right by me. Otherwise I will not be playing here anymore as all trust will be broken. I have read through every bonus term on their site and nothing is said about a 10x mco!
I would like my $2800 cash balance added to my account so I can cash out like I should have been able to last night.
Unresolved
I was playing Jacks or Better Video poker, wagering $5 per hand. I was dealt trip kings and drew 2 cards, keeping the kings. On the draw, I was dealt the fourth king along with a 3 of spade. As can be seen in the screenshot, I was paid nothing for this hand.
When I brought the issue to BetOnline, I was compensated $15 and told (over the phone), that I had 3 kings, although the staff member I spoke with acknowledged there were 4, but kept repeating that I held 3 kings and that is why I am being paid for 3 Kings only instead of 4. But I drew the 4th king and I’m not sure he understood the way Jacks or Better works but anyone who plays video poker knows that the only thing that matters, ultimately, is the 5 cards you hold after the draw.
I’ve included screenshots. You can see that my balance was $99.24 and that 4 of a kind pays $125 on a $5 wager.
Please help me to be paid what I should have from this hand.
PS. Also, there is no way to pull up the bet history for this game in the casino. I have included a screenshot showing my transaction history where they gave me $15 and since then, have called it conclusive and nothing more to discuss.
BetOnline owes me $110
Thank you
Unresolved
My account has been locked. I get an email ( in my spam folder) saying:
Hello Justin
Your account is currently being evaluated for security purposes. To expedite the evaluation process, please send a copy of the following documents to documents@be*ton*lin*e.ag .
- A government issued photo identification
- A copy of a recent utility bill or banking statement, issued within the
last 60 days
- A photo of yourself holding the ID. Documents may be scanned or you can submit a photo
Please allow up to 48 hours for your documentation to be reviewed
Kind Regards,Tristan
I promptly sent them pictures of my ID with a selfie of me holding it and utility bill. Since then, I have gone through the following cycle several times. After a day, I got a reply:
Dear Justin in regards to your email, we do apologize for any inconvenience we did receive your documents however, the ID next to face and utility bill are to blurry to read, needs to send a legible document.
So I did it again.
I got a reply :
Thank you for contacting us! This is Chase from Player Services, hoping this e mail finds you well. This email is to kindly inform you that we have attached the images received on this e-mail to your account for them to be verified. Please note that the bank statement mentioned in your e-mail is not attached to it. If you were requested a bank statement to be sent please forward it to [email protected]
So I did that. That went under review. I didn't hear anything back from them. But now I had access to my account...with ZERO balance. I'm getting more pissed. So I decide to call customer support and try to get a manager or supervisor on the phone. Because I have no idea where m y 3k is. I get a hold of someone who tells me that I have to wait. I went back on about two days after calling to see if it was all good and couldn't log on. I was like ughh, okay. So I contacted support and they said my account had been disabled. Also I got an email:
Hi Justin,T he following email is to inform that after performing a document verification on, it has been determined that the paperwork provided is invalid. In order to provide you with the information as to why the account will remain closed, please give us a call at 1-888-426-3661 ext 5070.
What? I flipped **** at this point. I have absolutely valid and legit documents. I can prove it. I have active accounts at Bovada, Wagerweb, Bookmaker and Intertops+Coinbase and Paxful (the biggest global marketplaces to trade Bitcoin. It's not easy to do. A lot of customers have troubles with ID verification by using Coinbase or Paxful.
So I am getting extremely pissed. I am freaking out cause my money is in limbo So I contacted support and they said my account had been disabled much to my dismay. I instantly get upset...So yes I was upset because I basically feel like I am being robbed. I ask them how this is possible, they wont give me an answer. They say I have to talk to the guy in charge of my account and that he is a manager and in a meeting..to contact them in an hour. Happened 3 times in a row. Whatever. We weren't getting anywhere.
> Did i speak to anyone at the Sportsbook? > Yes > I f so, what was their response?
Contacted BOL live support via phone and they told me that I used FAKE documents and it's not my genuine account.
“We originally requested KYC docs because of an outstanding poker chip dumping case, where this player was linked to two others. In two different instances he sent in ID documents that were unreadable. There were discrepancies in other docs that were sent in.”
So what we have here are two charges.
1. fraudulent activity as part of a group. Please, please present evidence against me, showing how truly despicable my crimes were. Please.
> I NEVER, NEVER play poker in my life.
> 2. case "Gnome account". I can provide any evidence that I am who I am, for better or worse. DL, PASSPORT, SSN, credit cards in my name, bank statement, invoices bills... I can notarize all this. I can do a video conference with them or any other kind of verification. I have 4 verified accounts in the A+ bookmakers ( Bovada, Bookmaker, Youwager, Intertops and Heritage.+ coinbase).
Unresolved
Resolved
Plus, per screenshots, you can see that I have bets of $20 each on Seats 3 and 4. However, on Seat 3, my $20 is floating on the "dealer table" but it says to "take a seat" I asked the live dealer, and she told me that she sees no bet on Seat 4!
This hand did not ultimately play out as there was some "maintenance problems" on the live servers end. Bottom line is, my $40 total bets were never played, nor were they ever refunded. I asked live support, they did nothing about it.
Betonline has also been unresponsive.
Resolved
Your account is currently being evaluated for security purposes. To expedite the evaluation process, please send a copy of the following documents to [email protected].
- A government issued photo identification
- A copy of a recent utility bill or banking statement, issued within the last 60 days
- A photo of yourself holding the Identification*Documents may be scanned or you can submit a photo
Please allow up to 48 hours for your documentation to be reviewed.Kind Regards,Tristan
Financial ServicesI gather all the info they requested in the email and sent it out. I promptly sent them pictures of my ID along with a selfie of me holding it, which is what they requested. Since then, I have gone through the following cycle several times.After a day, I got a reply from them saying thank you for submitting my docs and they would get back to me within 24-48s. I waited two days and didn't hear anything back from them. I wrote them multiple emails and finally got an email back saying which number is OK to set up a call back. I told them the phone number on file.Days go by and still nothing. My emails dont get replied to other than the generic email.This is all our correspondence with BOL:
1. BOL:Hello Caleb,Please be informed that we have received the requested documents and this is currently being reviewed by our team. Please provide us with a phone number where to reach you out in order to discuss your account status.
2.ME: I called your customer support 2 times. I had a scheduled telephone interview, i was told that the Financial Department HAVE TO call ME. OK,But I didn't get a call.
3. my email to BOL: I don't know why you couldn't reach me. The number and line are fine. I called you from my registered number (+1******) a week ago. Please feel free to call me at Mon Apr 27 10:00 AM EST with the number I have listed on my account OR You can call me at this number,+1******028
4. BOL:Dear CalebGreetings from BetonlineWe do apologize for the long delay, your contact number was forwarded to the department in charge but due to the amount of cases they handle, they haven't call you yet, it will be easier if you can contact us at 1-888-426-3661 and request to be transfer to the extension 5070, we are going to waiting for your kindly response.
5. Since then, I have gone through the following cycle several times. BOL emails me, asking me to call customer service. I call customer service and they say WE HAVE TO CALL YOU. OMG I am tired of having my time wasted. I even went days without contacting them about it, hoping they would do the right thing. NO.They promise return calls that never come.
Rejected
I have contacted betonline casino customer service through email multiple times but got no response. Their online chat support told me they expedited the case since 4/3 and expect response in 24-48 hrs but no answers.
On 4/3, I was playing blackjack under live casino black section, around 4:14pm and 4:27pm, I won side bets at two different rounds, however, I didn’t get paid in either around. Which is $140 total win. For example, my balance was $600. After hitting the side Bet, it was supposed to be $670, but my balance stayed $600. I refreshed the page but my balance stayed the same.
I contacted pitboss immediately, he said they paid out and there is balance error from casino side, and advised me to contact customer service.
The round ID is 13101592 and 13101771. Hand history is 473652142. I am glad I took a screenshot of hand history. As I just noticed that for live casino, the history is only available for 24 hours. Why using a software that nobody can fix? Live dealer casino is all fun until a problem occurred. I am a regular player. It is scary to know a regular player can be potentially screwed for something they have no control over. And have to wait to get their winnings back. Please help me solve this problem
Resolved
A couple weeks ago I decided to play some online poker since the Coronavirus lock down since there was nothing else to do so I deposited 600$ into my account started chipping away at some poker started small ran it up to 1200 and then started playing 5$ 10$ cash game won a couple more thousand the next day I woke up played another 8 hours or so and ended up winning a couple more grand later that night played some live black jack and went on a very good run started playing 100$ to 300$ per hand after 3 days of playing my balance was up to almost 36k tried to cash out but noticed I had to cover my rollover and there was. 7 day credit card rule they have which was fine with me I made a bunch of bets probably around 2600$ worth to cover the roll overs pretty much threw that money out the window but whatever still had 32k in my account I then continued playing through out the next couple days waiting for the 7 day period before I could cash out lost and won back 3000$ at black jack on March 21st around 8 o’clock I was logged in playing I was switching tables and got a notice saying they couldn’t retrieve funds so I logged out figuring it was a slow internet or something few hours later tried logging back in and got a notice saying wrong password can’t get into my account so I contacted live chat they said my account was being reviewed which was fine with me I have nothing to hide I waited a couple days contacted them again live chat I got the same answer accounts being reviewed asked for my balance they told me $32,028.61 was asking because I was reading some reviews online and seen horror stories about them doing this to people and stealing funds a couple days later I called because live chat is useless talked to somebody and was told there doing a review my money is safe account will be turned on there was no problem just wait for a email I said thank you not a problem and waited allday next morning still no email after another week of waiting and talking with live chat April 1st I called he said they closed the account asked what my balance was he told me 32,028.61 and said he would send a note to payout my funds I’d get a email April 2nd still no email so I called again talked to the rudest person I’ve ever talked to he told me account was closed until further notice there’s nothing he can do and said there’s no money in my account that he can’t check balances but everyone else I’ve talked to told me my balance so now I’m very nervous just want my money that I really need now Coronavirus and this shutdown my business is closed I own my own paving company this is serious and advise people to stay away from betonline there rude and if you win not gonna pay please help please there straight up trying to steal my money I don’t know if it’s a employee or the company 32k is a lot of money I was so excited and now this is a nightmare
Resolved
On Feb 12th, I was playing regular blackjack in Live Casino Black Section. Glitches happened at 3 different times causing balance missing totaling $100. They all happened after I placed my bets before getting dealt cards. The screen froze for like 20 seconds. And when I started to get dealt with cards, I noticed my remaining balance was already reduced at lease twice of the bet even after I won the hand. How is it possible that while I was winning, my remaining balance dropped and never came back.
I took a screenshot the last time I played it. I sent them to casino the same day. In the attachments I sent through email, I also circled the balance differences. For example: I had $60 balance, placed a $20 bet and won, After that hand, my balance became $40 instead of $80. And balance stayed the same after I logged out and refreshed. I was told issues were escalated but I have never heard anything back. I was told I will hear response hopefully 24 hours. And how many 24 hrs have passed by?
This happened at least 3 times. I ended up missing $100 (not including losing the hands)for no reason. Glitches cause losing is one thing, but glitches cause funds missing is another thing!
Resolved
I don't know what else to do, I just feel they don't want to pay me and they are just requesting stuff until I give up.
Well, I provided clear, concise copies of:
1) My selfie with DL
2) A Bill dated from Feb. 2020
3) Clear, color copies of the DL
I took the photo's of all of the above using my phone.
I am happy for Askgamblers to receive a copy of the email I sent them, complete with the attachments of my documents they received from me
Resolved
Score up to $100* to bet when you play Blackjack in the BetOnline Casino this weekend.
Play BetOnline Multi-hand Blackjack and, this weekend only, you’ll earn the following:
Bet 50 hands, get a $100 Free Play.
I completed this special offer (more than 50 hands), during the promotional period (Oct 20) but didn't get the reward!!
support didn't answer
Resolved