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BetOnline Casino - Trying to steal $32k from me

RESOLVED

Complaint Info

Disputed casino

BetOnline Casino
4 years ago

After two weeks of my account being reviewed betonline closed my account with a balance in my account of over 32k American dollars in it and there telling me there not gonna pay me with no reasons on why just there done doing business with me there literally stealing money from people I e seen plenty of complaints of the same thing people win and fighting for there money don’t play with betonline they are rude and won’t give you any warnings and close your account for no reason they’ll take your money I have plenty of proof and screenshots of money in my account
A couple weeks ago I decided to play some online poker since the Coronavirus lock down since there was nothing else to do so I deposited 600$ into my account started chipping away at some poker started small ran it up to 1200 and then started playing 5$ 10$ cash game won a couple more thousand the next day I woke up played another 8 hours or so and ended up winning a couple more grand later that night played some live black jack and went on a very good run started playing 100$ to 300$ per hand after 3 days of playing my balance was up to almost 36k tried to cash out but noticed I had to cover my rollover and there was. 7 day credit card rule they have which was fine with me I made a bunch of bets probably around 2600$ worth to cover the roll overs pretty much threw that money out the window but whatever still had 32k in my account I then continued playing through out the next couple days waiting for the 7 day period before I could cash out lost and won back 3000$ at black jack on March 21st around 8 o’clock I was logged in playing I was switching tables and got a notice saying they couldn’t retrieve funds so I logged out figuring it was a slow internet or something few hours later tried logging back in and got a notice saying wrong password can’t get into my account so I contacted live chat they said my account was being reviewed which was fine with me I have nothing to hide I waited a couple days contacted them again live chat I got the same answer accounts being reviewed asked for my balance they told me $32,028.61 was asking because I was reading some reviews online and seen horror stories about them doing this to people and stealing funds a couple days later I called because live chat is useless talked to somebody and was told there doing a review my money is safe account will be turned on there was no problem just wait for a email I said thank you not a problem and waited allday next morning still no email after another week of waiting and talking with live chat April 1st I called he said they closed the account asked what my balance was he told me 32,028.61 and said he would send a note to payout my funds I’d get a email April 2nd still no email so I called again talked to the rudest person I’ve ever talked to he told me account was closed until further notice there’s nothing he can do and said there’s no money in my account that he can’t check balances but everyone else I’ve talked to told me my balance so now I’m very nervous just want my money that I really need now Coronavirus and this shutdown my business is closed I own my own paving company this is serious and advise people to stay away from betonline there rude and if you win not gonna pay please help please there straight up trying to steal my money I don’t know if it’s a employee or the company 32k is a lot of money I was so excited and now this is a nightmare

4 years ago

Hello,

We are currently looking into this.

Regards,
BetOnline.ag Casino

4 years ago

Thank you for the response I’d like my funds I’ve seen plenty of complaints online betonline doing this to people with large balances and making them fight for there funds which will turn a lot of people away from trusting betonline turning off accounts out of the blue and some people I talked to where very rude told me simply you don’t want to do business with and ur trying to keep funds is telling me this place is a major scam I hope this can get fixed and keep a relationship with betonline because I do enjoy online gaming especially with Coronavirus going on definitely keeps you busy during these stressful times

4 years ago

Picture of my balance which I couldn’t spend of my account was under review

AskGamblers
4 years ago

Dear BetOnline Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

4 years ago

Hello,

We have followed up with our team in regards to an update on this. We will respond once we do.

Regards,
BetOnline Casino

4 years ago

Hello ARTPAVIN1,

At BetOnline.ag, we pride ourselves on providing our players with a trusted and reliable online gaming experience; in return, we expect fair and ethical behavior from our players. Due to severe network lag you were able to exploit the transfers into the poker room, effectively generating free money.

Our records indicate that you made a total of 106 of these transfers in just under 50 minutes on 03/19/2020 to build up a balance of $33,800.32, due to the network lag experienced on that day.

Due to your unethical behavior, it has resulted in your account being blocked permanently from the network.

Regards,
BetOnline Casino

4 years ago

I don’t understand you blocked the account for transferring money that makes no sense your records are definitely wrong and you guys are trying to take funds that aren’t yours and how do you generate free money that makes no sense I transferred money from my casino account to poker account and from poker to casino how is that free money there’s no such thing that is ridiculous your system is definitely wrong

4 years ago

So your saying my account is closed for transferring money from one account to another

AskGamblers
4 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BetOnline Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.