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Betandyou Casino - Need help with unfair confiscation

RESOLVED

Complaint Info

Disputed casino

Betandyou Casino
Posted on May 3, 2022

My regards. I appeal to you with a request to help me return the money illegally taken from me on the site betandyou.com. I have been registered on the site since 2020. I made bets on singles and multiples on various events, mainly top events (English Premier League, Serie A, Bundesliga, etc.). But recently, when trying to withdraw money from my account, I received a refusal and a request for verification. I have successfully passed verification. But the amount of money left on my account after verification decreased by 63,079.36 hryvnias. Before the start of the proceedings, there were 110,755 hryvnias on my account, and only 47,675.64 hryvnias were made available for withdrawal. They sent me a letter in the mail in which I was absolutely groundlessly and without any evidence accused of fraud. Here is the text of their letter:

“We bring to your attention that we have decided to terminate cooperation with you (closing the gaming account) on the basis of the General Provisions of the BC Rules:

If a betting participant commits fraudulent actions against the betting company (multi-account, use of betting automation software, playing on arbitrage situations, if the betting account is not used for making bets, abuse of loyalty programs, etc.), then the betting company reserves the right stop such fraudulent activities by:

- cancellation of bets;

- closing the client's account;

- appeals to law enforcement agencies on the fact of committing fraudulent actions by such a client.

The decision was made after a thorough investigation of the situation by our Security Service. We ask you not to create gaming accounts in our company.

In view of the fact that your actions are a gross violation of the rules of our company, the decision to terminate cooperation is final and not subject to revision.

All requests from you on the topic of blocking will be ignored.»


They didn’t explain to me exactly which rules I “violated”, they didn’t provide any evidence, but they simply stole the money. Please help to restore justice and return my money in the amount of 63079.36 hryvnias. Thank you in advance.

Posted on May 4, 2022

Dear @ZEKA23,

1.You have received a response from our security team. We also recall that you have already left a complaint on another forum where, after a thorough check, they gave you an answer. Please note that the balance of the deposit that you have is available for withdrawal. Your account was blocked. You broke up the rule 2.31
In the event of
duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor)
multiple breaches of the Betting Company’s T&C
doubts about the identity of the customer or the information they have provided (i.e. address, credit/debit card details, other data)
any types of fraud committed either by you or by another person acting in your interests or in collusion with you, including but not limited to:
a) refund or rake fraud
b) your use of a stolen or unverified bank card as a source of funds
c) any actions you have carried out or attempted to carry out which may reasonably be considered illegal in any applicable jurisdiction, which were committed deliberately or with the intention to deceive and/or circumvent constraints set in law regardless of whether this action or attempt ultimately causes loss or damage to your account
when the customer placed the bet, they had information about the result of that event
the customer was able to influence the outcome of an event due to their direct participation in the match (sportspeople, coaches, referees, etc.) or because they acted on behalf of the participants
bets were placed by a group of bettors acting in concert (as a syndicate) in order to exceed the limits set by the bookmaker, as well as colluding with others in order to obtain an unfair advantage through bonus schemes or any other promotions offered by us
the bettor is suspected of using special software or hardware which facilitate automated betting, including but not limited to the use of glitches, faults or errors in our software in connection with the Services we offer (including betting); your use of rogue equipment and programs or analytical systems, including but not limited to software that allows you to place bets without human intervention (for example, bots), etc.
unfair means of any kind were used to obtain information or circumvent restrictions imposed by the company.
The company’s management is entitled to request at their discretion any documents from the bettor substantiating their identity or other data they have provided (for example, passport details, residential address), as well as to cancel any payments until all such details have been verified.
The company’s management reserves the right to conduct a video conference as a part of the identity verification process, or request for the documents to be sent by post. Verification may take up to 72 hours from the receipt of the documents. The outcome of the video conference can be provided to the customer within 5 working days after a video conference takes place. If it is proven that the data that was provided is not valid, the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.

AskGamblers
Posted on May 4, 2022

Dear Betandyou Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­[email protected]­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

Posted on May 4, 2022

In your post, you write that you gave me the answers to my questions. It's a lie. You just listed all the possible sins and points of the rules, but did not specifically indicate what I “violated”. You have never provided any evidence or justification for your unilateral decision to confiscate my money. I firmly affirm that I did not violate any rules, I acted honestly and openly. I have not created any other accounts on your site, have not used any "software", have not made any "collusions" with other persons, etc. That is, your accusations are an absolute lie and unwillingness to pay me a fair amount of winnings. I provide the entire history of my bets, where it is clear that I did not commit any illegal actions, and your deceitful position only humiliates your company in the eyes of customers. Taking this opportunity, I want to express my gratitude to the ASKGAMBLERS team for their efforts in restoring justice.

Posted on May 5, 2022

Dear ASKGAMBLERS,

We have sent you a letter to the address you provided.

Regards,
Betandyou

Posted on May 6, 2022

My problem is still not resolved. I have not received my money back.

Posted on May 10, 2022

Dear ASKGAMBLERS,
We have provided you with all available information in the mail.

Regards,
Betandyou

Posted on May 10, 2022

Dear ASKGAMBLERS,
I still have not received the money taken from me by this fraudulent company. In the meantime, they write that they have provided you with some information. What is this information and what right does it give them to take money from me? I hope for your competence and fairness. Thank you in advance.

Posted on May 10, 2022

Why does this company not provide me with any "information" and do not return the money?

AskGamblers
Posted on May 10, 2022

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Betandyou Casino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.

Posted on May 14, 2022

We will send a response to the support email shortly.

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