Complaint #893 BC.Game Casino India

Withdrawal successfull of INR 48494 but amount not credited

By ssingh241

2 months ago

Hi,

With utter frustration, I am writing that my withdrawal of INR 48494 is still pending for last two months inspite of taking 100 of follow-ups from BC.Game customer care. Below are the details -

Order Details:
Withdraw Amount: 48494 INR
Order ID: F-1850865933987792459
Status(f4): Success
Fee: 1506 INR
Created Time: 07/12/2025, 21:31:44
Ticket No. 9568724

This withdrawal was never credited to my account even though it keep showing successful. I raised several tickets, sent my account statements several times but nothing happened. When I asked for the proof with a bank statement, BC.Game was not able to provide one. They simply provided a random system-generated proof which doesn't belong to any bank or third party app. Also if you check, it doesn't have any necessary details - Depositor's Bank Name, Name of the depositor and even the UTR no. provided is either fake or is not relevant.

After following up rigorously, my bank Axis bank has finished its investigation and came to the conclusion that no deposit was made based on the receipt attached. It's a fake one and not an original one with a fake UTR no. This has been well analyzed with manual UTR universal check from bank side. (Proofs are with me on mail)

I have attached detailed statement from Axis Bank for the same and also the one which BC.Game provided. The manual search is also completed and results can be shared in collaboration with Axis Bank if BC.Game requested.

Disputed Casino BC.Game Casino India

Reason Other

Amount ₹48494

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BC.Game Casino India management acted in accordance with their Terms and Conditions.

The disputed amount has been successfully dispatched from the casino/payment provider side. We kindly suggest that the player request a specialized "Inward Remittance Audit" from their bank’s head office to trace the specific movement of these funds within their internal systems.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

ssingh241

2 months ago

Dear BC.Game, As discussed in the mail separately, the receipt attached above has no legitimate standing. This doesn't belong to any 3rd party payment gateway (Name also not mentioned) nor its any Bank receipt.

As I stated earlier, My Bank Axis has already done thorough investigation of this receipt with provided UTR & ID and the conclusion is its invalid UTR and ID no. More of it, a global UTR search also was made which resulted in nothing. (Proofs I have shared on mail)

What I have provided is - A legitimate Bank Statement (Detailed) and the legitimate 3rd Party Transaction proof (Paytm) and what BC.Game is providing - An unknown source receipt with invalid UTR and ID no.

We don't need much rocket science logic behind this. All I wanted was a legitimate Bank receipt or a 3rd party app receipt with name OR Bank name with transaction details but unfortunately BC.Game is unable to provide the same.

@AskGamblers, this doesn't need much logic to understand the whole story. You can check the past complaints as well. There are hundreds of such complaints lying against BC.Game where withdrawal shown successful but users bank doesn't receive anything.

What sort of global audit one needs when the Bank Statement clearly shows no such transactions made and a global UTR finder also denies the same? And if BC.Game is trying to claim that Bank eat the money then I believe we can't do much since it looks so kiddish. This will not stand even for a day in law of court.

AskGamblers

• Support Team

2 months ago

Dear @ssingh241,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BC.Game Casino India

• Representative

2 months ago

Dear AskGamblers,

In response to the complaint (Order ID: F-1850865933987792459), we are providing the official Merchant Proof of Payment for the withdrawal of 48,494 INR.

This document serves as the legitimate transaction confirmation from our third-party payment gateway, confirming that the funds were successfully processed and dispatched to the player's destination account. We have conducted a full internal audit and confirmed the execution of this transfer. We trust this evidence conclusively demonstrates the completion of the transaction from our side and request that the complaint be updated accordingly.

BC.Game Casino India Complaint Stats

Resolved 350 / 387

Avg. Amount $209

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (217)

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**1. Withdrawal Request 1**

Amount: 9694 INR

Order ID: F-1862512718486739843

Tx ID: 202604151493964717689049088

Withdrawal Address: sbin0061769-189717123977

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While initiating the withdrawals on April 15, BC Game’s system automatically populated incorrect banking details by combining:

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* Account number from Account 2 (IndusInd Bank)

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* Both withdrawals are marked as “Successful” by BC Game

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* I am attaching bank statements from April 15 to date for both accounts as proof

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This appears to be a system error on BC Game’s end, where incorrect details were auto-filled, yet the transactions were still processed and marked successful.

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* A proper investigation into both transactions

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* A full refund of 9694 INR + 3326 INR

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