Bassbet Casino

Had an account on bassbet, for 9 months. Legit deposited like $50.000 withing those months. I had ups and downs, and I withdrew around the same amount as my deposits. However, at some points, I got lucky and got a big balance (over 50.000) which would've put me in profit. Which is what you would hope would happen when you gamble, and the main reason you deposit in the first place.



When that happened, things started changing. I couldn't withdraw, withdrawals were capped at 750$, my vip status (which gave me higher withdrawals got revoked) and they were taking 2 monhts for each withdrawals. Until one day, my account just simply says "Bets were restricted by the operator", if I try to open anything. No explanation, no nothing.



I tried support, I tried emailing them, all I get in return is "The appropriate team is working on your request". Months go by, nobody ever reaches out. I try to contact them again, and I'm met with the same answer.



Which makes me wonder, this casino is probably a fasade, they have no support staff, but an AI agent which runs all responses. Their withdrawals take ages because they let you withdraw ONLY if your account is down overall, so they can hope for you to deposit more.



Crazy how this site is still running and making money off of people. And crazy how their payment provider takes etransfers in Ontario.



They have VIP managers, who are random people, paid very low, to act as VIP managers, and call you on your phone. I spoke with one of them, who admitted to not knowing how the casino works. He said my VIP status was removed because I didn't play enough. Then the day after he said it was removed because I withdrew the same amount I deposited. And he admitted it made no sense.



He also couldn't explain why I couldn't withdraw at some point. And many other issues.



I am going to post a few screenshots of my emails, with time stamps. I wish I could create a whole picture for everyone to see, but it would not be possible.

Alright, so I gave Bassbet a spin, mainly for the live dealer games, and here’s the deal. The game selection is solid: plenty of options, and the live dealer tables actually feel legit. No lag, smooth experience, and dealers who actually look like they enjoy their job (rare, tbh). The site itself? Super easy to use, which I appreciate because I don’t have time to deal with a clunky interface. Also, they throw out some nice bonuses and promos, which is always a plus. Mobile play is smooth too. I was literally placing bets while waiting for my latte, no issues. And security-wise, everything seems locked in. No weird vibes with deposits or withdrawals.

Honestly, yikes on the wagering requirements on bonuses. Just kidding, But seriously, if they could lower them or offer more no-wager bonuses, that would be amazing. If they can do something about it, I'll make this a 10, I swear! The games, interface, and customer support are already top-notch, so fixing this would make it perfect!

The poker tournaments here are incredible. The buy-ins are affordable, and the prize pools are generous. The interface is smooth and makes multitasking easy, even for someone like me who’s not tech-savvy. The VIP perks, like cashback, are also a nice touch.

Customer support isn’t available 24/7, which is frustrating if you play at odd hours like I do. The withdrawal fees for smaller amounts are too high, and I think they should update the loyalty program to offer better rewards.