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Captain Jack Casino

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Average Complaint Response Time: 2 days
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Average Complaint Response Time: 2 days

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Captain Jack Casino review

  • Features full line-up of RTG slots and casino games
  • Above average selection of video pokers
  • Available on mobile
  • 24/7 live chat, North American toll-free phone, and email support
  • Secured with SSL encryption
  • Proven fair by independent auditors
  • Several country and territory restrictions, including China and France
  • Phone support limited to North America
General info & Latest Promos
Established 2010
Casino Promotion Captain Jack Casino: 100% up to $1,000, 1st Deposit

Captain Jack Casino is a US-facing online casino with an abundance of Reel Series Video Slots, table games, and more. The full experience is only available through a downloadable client for Windows PCs, but players also have the choice of using the instant-play interface on desktop or mobile. Captain Jack Casino also offers live chat and toll-free phone support. The company behind the casino is licensed in the jurisdiction of Costa Rica.

Restricted Countries and Territories

Captain Jack Casino is unavailable to residents of several countries and territories. These include, but are not limited to, China, France and its territories, Hong Kong, Italy, Nigeria, Peru, the Philippines, Romania, Russia, and Serbia. A full listing of restricted areas can be found in the casino details section below.


Being a RTG Casino, Captain Jack Casino offers the full line of RTG slots. Most of these are the well-known Reel Series Video Slots, which come with a variety of themes and features. The one thing they all have in common is a random jackpot that can be won on any spin at any bet size. Some of the most famous titles include Pirate Isle slot, Hillbillies Cashola slot, Cash Bandits slot, Achilles slot, and even big progressives like Aztec’s Millions slot.

Table game enthusiasts also have a good selection of games available at Captain Jack Casino. Among them are several Blackjack and Roulette variants, Pai Gow Poker, Vegas Three Card Rummy, War, Texas Hold’em Bonus Poker, Red Dog, and others.

Captain Jack Casino is also home to an abundance of video poker games. The site features everything from classic games to bonus and jackpot-style variants. Among them are Jacks or Better, Deuces Wild, Bonus Deluxe Poker, Mystery Bonus Poker, Double Jackpot Poker, and dozens more.

Captain Jack Casino also features a few specialties like scratch cards, keno, and bingo.

Mobile Gaming

Some of Captain Jack Casino’s most popular slots and table games are available on mobile. No app download is needed to access these games, and they work on virtually all iOS, Android, and Windows Phone devices. Players just have to open the casino’s website with their mobile browser to get started.


Players at Captain Jack Casino can get in touch with a support agent quickly. The preferred method of contact is live chat, which is available in the casino lobby. Players who live in North America can also call the casino using its toll-free phone number. Those who prefer can contact the casino by email as well.

Security and Fairness

Captain Jack Casino ensures player safety by employing SSL encryption from COMODO on all its pages. This technology converts sensitive data into unreadable text that cannot be decoded. It’s the same protocol used by all leading online banks and merchants.

All of Captain Jack Casino’s RTG slots and games have been proven fair by independent auditors. Players can rest assured that every game round is fair and unbiased.


Casino details
More Casino Details More details
  • Allowed Countries

    • Africa
    • Aland Islands
    • Andorra
    • Anguilla
    • Anonymous Proxy
    • Antarctica
    • Arab Jamahiriya
    • Argentina
    • Aruba
    • Asia/Pacific Region
    • Australia [7]
      • South Australia
      • Western Australia
      • Australian Capital Territory
      • Northern Territory
      • Queensland
      • Tasmania
      • Victoria
    • Austria
    • Bahamas
    • Barbados
    • Belgium
    • Bermuda
    • Bonaire
    • Bouvet Island
    • British Antarctic Territory
    • British Virgin Islands
    • Canada
    • Canton and Enderbury Islands
    • Cayman Islands
    • Chile
    • Christmas Island
    • Congo
    • Cook Islands
    • Democratic Republic of Congo
    • East Timor
    • Europe
    • Finland
    • French Southern Territories
    • Gaza Strip
    • Germany
    • Greece
    • Iceland
    • Japan
    • Johnston Island
    • Kosovo
    • Kuala Lumpur
    • Luxembourg
    • Marshall Islands
    • Martinique
    • Mayotte
    • Metropolitan France
    • Mexico
    • Monaco
    • Montserrat
    • Netherlands
    • Netherlands Antilles
    • Neutral Zone
    • New Caledonia
    • New Zealand
    • Niue
    • Norfolk Island
    • Norway
    • Pacific Islands Trust Territory
    • People's Democratic Republic of Yemen
    • Portugal
    • Reunion
    • Saba
    • San Marino
    • Satellite Provider
    • Serbia
    • Singapore
    • Sint Eustatius (Dutch Island)
    • South Korea
    • Statia
    • Sweden
    • Switzerland
    • U.S. Minor Outlying Islands
    • U.S. Miscellaneous Pacific Islands
    • Union of Soviet Socialist Republics
    • Uruguay
    • Vatican City
    • Venezuela
    • Wake Island
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Established

  • Contact

    Support Phone: 1-888-288-2939

Captain Jack Casino Reviews by Players


Write a review
Semiserious 2 reviews


Their customer service and overall approach the the business. Here is the transcript:

(09:10:29) Jill Schuldiner: At the present time your account is being audited, while this process is taking place the system will restrict your deposit options. We apologize for the inconvenience. I can place a request to follow up on the status your account if you like and you can check back later with us. If there is any relevant feedback we can provide, it will be available then.
(09:10:51) S*** G****: what does being audited mean?
(09:10:57) S*** G****: I've had this account for months
(09:12:07) Jill Schuldiner: All of our new player is being audited . Please try again in 48 hours .
(09:12:23) S*** G****: But I've created this account in June
(09:12:34) S*** G****: How can I be a new player?
(09:13:33) Jill Schuldiner: You dont have any deposit .
(09:13:58) S*** G****: of course not, you wouldn't let me
(09:14:16) S*** G****: so here I am trying to do exactly that
(09:14:19) Jill Schuldiner: Your account is been audited until now
(09:14:50) S*** G****: So my account has been audited for 5 months, and now, I need to wait 48 more hours?
(09:15:02) S*** G****: You do realize how silly this sounds, right?

That was after being transferred and waiting for a reply for about 35 minutes. I cannot recommend this place in good faith.
msantos082574 1 review
Reviewed on July 20. 2018


There is nothing to like about this casino. The players that get lured in are claiming a bonus.


well lets see, where to begin.
The customer service is terrible. The phone number is listed to call for help, but No one ever answers the phone. Nor to they return calls if you leave a message. The casino is notorious for having you wait for long periods of time for a pending withdrawal and then springing these policy and conditions of the casino on you, to explain as to why you cant get your winnings. They stall your withdrawal for crazy amounts of time. The average withdrawal time is a month! The worst casino I've ever played at. Ever!
coryvaden 1 review
United States
Reviewed on March 29. 2018


Nice bonuses and decent live chat. Nice game selection as well.


The withdraw time is just too slow. The fact that you can instant deposit but have to wait 5 to 7 weeks for a withdraw is unacceptable. Other casinos I use process bitcoin withdraw in a day or two and we are talking over a month here. I don't care how good your bonus is if I have to wait months to actually get paid then what is the point?

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