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Planet 7 Casino

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Average Complaint Response Time: 2 days
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Average Complaint Response Time: 2 days

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Planet 7 Casino Review

General info & Latest Promos
Website http://www.planet7casino.eu
Established 2009
Owner BTK Ltd Casinos
Casino Promotion Planet 7 Casino: Up to $4000 + 20 Bonus Spins

Planet 7 Casino is part of the Crystal Palace Group who have been reported for slow withdrawals and impossible wagering requirements. It is also linked with the notorious rouge Virtual Casino Group who are known for slow payments and have been reported of voiding player winnings. Therefore, we do not recommend this casino to players.


Casino details
More Casino Details More details
  • Website

  • Software

  • Deposit Methods

    MasterCard, Neteller, Visa, Bitcoin
  • Withdrawal Methods

    Bank Wire Transfer, Cheque, Neteller, Bitcoin
  • Withdrawal Times

    EWallets: 7-9 days

    Card Payments: Not offered

    Bank Transfers: 7-9 days

    Cheques: 28-42 days

    Pending Time: 5-7 days

  • Withdrawal Limit

    USD 2,500 per week
  • Affiliate Program

    Ace Revenue
  • Restricted Countries

    • Afghanistan
    • Albania
    • Algeria
    • Angola
    • Armenia
    • Australia [1]
      • New South Wales
    • Bahrain
    • Bangladesh
    • Belarus
    • Belize
    • Benin
    • Bhutan
    • Bosnia and Herzegovina
    • Botswana
    • Brazil
    • British Indian Ocean Territory
    • Brunei
    • Bulgaria
    • Burkina Faso
    • Burundi
    • Cambodia
    • Cameroon
    • Cape Verde
    • Chad
    • Colombia
    • Comoros
    • Costa Rica
    • Cuba
    • Czech Republic
    • Djibouti
    • Dominica
    • Dominican Republic
    • East Timor
    • Ecuador
    • El Salvador
    • Equatorial Guinea
    • Eritrea
    • Estonia
    • Ethiopia
    • Fiji
    • French Guiana
    • French Polynesia
    • Gabon
    • Gambia
    • Georgia
    • Germany [1]
      • Schleswig-Holstein
    • Ghana
    • Gibraltar
    • Grenada
    • Guadeloupe
    • Guatemala
    • Guinea
    • Guinea-Bissau
    • Guyana
    • Haiti
    • Honduras
    • India
    • Indonesia
    • Iraq
    • Isle of Man
    • Israel
    • Italy
    • Jamaica
    • Jersey
    • Jordan
    • Kenya
    • Kuwait
    • Kyrgyzstan
    • Lebanon
    • Lesotho
    • Liberia
    • Libya
    • Malawi
    • Mali
    • Mauritania
    • Moldova
    • Mongolia
    • Morocco
    • Mozambique
    • Myanmar [Burma]
    • Nauru
    • Nepal
    • Nicaragua
    • Niger
    • Nigeria
    • North Korea
    • Oman
    • Pakistan
    • Papua New Guinea
    • People's Democratic Republic of Yemen
    • Philippines
    • Puerto Rico
    • Romania
    • Rwanda
    • Samoa
    • Senegal
    • Sierra Leone
    • Somalia
    • South Georgia and the South Sandwich Islands
    • South Korea
    • South Sudan
    • Spain
    • Sri Lanka
    • Sudan
    • Sweden
    • Switzerland
    • Syria
    • São Tomé and Príncipe
    • Tajikistan
    • Tanzania
    • Timor-Leste
    • Togo
    • Turkmenistan
    • Tuvalu
    • Uganda
    • Ukraine
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Western Sahara
    • Yemen
    • Zambia
    • Zimbabwe
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

  • RTP

    Not stated
  • Currencies

    Euros, British pounds sterling, US dollars
  • Languages

  • Licences

    Costa Rica
  • Company

    BTK Ltd Casinos
  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

    Fax Telephone: +1-866-725-1109

    US/CA call Toll Free Telephone: +1-888-402-2065

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Planet 7 Casino Reviews by Players


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gamblemeplz 1 review
Reviewed on May 25, 2021


- Welcome bonus, but you'll see why this is actually a con.

- They USED to have live support. At least then you could talk to somebody, but that was over two weeks ago.


- Casino does not have any support available unless you deposit. You can not reach them by live chat or phone, and their e-mail servers do not work so your e-mails will be rejected.

- Over 14 days and counting, still no payout on my $100 winnings on a welcome bonus.

-When I first started on the casino, their support e-mails responded. After I completed the entire identification and verification process, they no longer respond to any of my e-mails.

Stay away. Everything about this casino says scam, especially the information they request for certain withdrawal methods.
Edenlew65 1 review
Reviewed on May 16, 2021


A great variety of games and good software. Good response times on chat and emails. Great bonuses and on a good day it is easy to win. Network availability is good.


It takes forever to get paid. No matter how many times you escalate it does no good. I switched back to Sloto'Cash casino even though I had an issue with them they do payout in a couple of weeks. I don't understand why the long delays. A simple SQL query or daily report should be all it takes to verify the winnings and a simple check for documents. They take your cash instantly and then require weeks and even months to pay you. RIDICULOUS!
lcuffe 2 reviews
Reviewed on February 12, 2021


I actually won money, and after collecting winnings of 6k, I was downgraded from VIP1, and am no longer allowed to use promotions. The T&C claims if you are deemed by the casino to be a "professional" you cannot play with promotions (bonuses). This is ridiculous. It goes without saying we all play and at times pay good money in order to actually win. Also, my winnings were $14k. I gave 8k BACK to the casino.

Regarding payouts: the entire process was beyond brutal. I asked upon joining what I could proactively do to expedite any winning withdrawals. I was provided only the credit card authorization form. After winning, I had to come to Askgamblers for help to get my money. The casino makes it extremely hard to get your winnings, and they violated their T&C regarding payouts.

Regarding customer service: All the casino hosts are extremely pleasant. That said, they can provide nothing more than scripted, canned responses of "will escalate", "check back in 3 days", only to be told again "will escalate" and "check back in 3 days" and on and on. I have saved chats that are pages long, with nothing but unhelpful communication.

After I joined they actually removed their phone support, and responses to emails ceased. So you can only chat with very nice folks who can't provide real answers.
It's too bad as I liked playing at Planet7. Needless to say, I've closed my account.

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