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Warning: Players may experience slower payouts, but will be paid.

Planet 7 Casino

3.17
PLAYERS FROM UNITED STATES ACCEPTED

Planet 7 Casino is part of the Crystal Palace Group who have been reported for slow withdrawals and impossible wagering requirements. It is also linked with the notorious rouge Virtual Casino Group who are known for slow payments and have been reported of voiding player winnings. Therefore, we do not recommend this casino to players.

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Planet 7 Casino Reviews by Players

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Ktrujillo45 1 review
United States
Message
Right now? Nothing. My suggestion to everyone is to register, submit your documents right away because they will give you the runaround for as long as humanly possible, then play with all the good bonuses. If you win, cash out and then just stop playing, just walk away.

The free spins are not for everyone, despite what they say. You don't get them if you've actually won anything.
Besides the fact that withdrawals take much, much longer than they advertise, this casino, along with others like coolcat, like to change their customer's player status with no warning and without notification.

Apparently you can be a VIP as long as you don't win. I made one pretty small withdrawal request and now all of a sudden I'm an "experienced player" that doesn't need the help of good bonuses anymore.

And as annoying as that is, what's worse is that they don't tell you that's happened, so you can't make an informed decision about your deposit. You don't find out until the bonus codes just stop working.

And you can't get a refund. They just want you to keep losing until you've lost enough to get your status back.

That's shady. Players deserve to know their status before they make deposits based on what bonus they have no reason to think they can't get.

And if it changes at one rtg casino in this little cabal, it changes with all of them. I'm almost positive my status changed here purely because I (for the first time in almost a year) was able to cash out at cool cat.
mumcat123 1 review
Australia
Message
There are no plus, when they take over 2 months to pay and you get 730 out of 2000 all it does is make you feel sick, mad and sad.
They are so polite when they tell you the same thing over and over again, they are so polite when they tell you it is of course your fault and so polite when they tell you they are so very sorry you feel this way (i am going to rate it a -5)
dbrenduf 3 reviews
United States
Message
This casino offers some of the best bonuses. They offer good No Rules Bonuses along with free chips or spins for depositing players. They have a friendly chat team 24/7. To be honest I was a little nervous when it came to my first withdrawal. I did not think I would end up getting paid. But I can assure, with time you will be paid your winnings! They have a wide selection of slot games some of my favorite. I will be depositing and playing more at this casino!
The withdrawal process would be nice if it was a little bit quicker and smoother. Communicating with the players throughout the process would help as well. But other than that I am pretty happy and comfortable with playing more with the casino!
yeti8102 1 review
United States
Message
Compared to other casinos I have frequented, Planet 7 has generous bonuses and Free Spins. Wins are frequent. Game selection is decent on mobile, even better on PC. Live chat service is prompt and friendly, although not entirely informative on most issues.
Payouts are long....much longer than stated on website. You will see the term "escalated" for several weeks before actually getting to the processors for payouts. Worst issue I have is once an undetermined amount of winnings have been withdrawn, treatment of player(s) are for the worse in the form of revoked bonuses and free spins. If this detrimental treatment had not have occurred, I would happily be patient for the long payouts and continue to deposit and play. This soured the review, which would otherwise be 6-7 stars.
rebeccaa1023 2 reviews
United States
Message
They clearly do not stand by what is on their website. "Planet7 Casino prides itself on providing prompt payouts. All withdrawal requests will be reviewed and approved, or denied, within 3 business days of your request. Your payment will be made within 7 business days after approval." Its now been 5 days, and I still do not have an answer. I requested bitcoin, haven't played a cent since requesting, and have all documentation approved. This is insane.
kozak1c 1 review
United States
Message
I've been a patron at Planet 7 for about a year now, and can safely say that after testing out numerous online casinos, they have some of the best match bonuses available. Their slots & table games also feel fair in the sense that they do pay out instead of slowly sucking your bankroll dry as others tend to do. P7 also has quite the large variety of games, consistent with other RTG casinos.

After my first withdrawal was processed (there was a long wait time for the first one that I've listed as a negative), all subsequent withdrawal requests were approved within a month of the request date. A month or two might seem like a long time to get your money, but the important part is that they DO pay out (assuming that you actually READ and FOLLOW the rules for any deposit bonuses you take!)

They have a VIP program which is nice for the additional deposit bonuses, free spins, and better comp rates. From what I can gather the requirement for 'VIP status' isn't set extremely high either. On that note, VIP manager Ovi Alexander has been outstanding in regards to answering questions I've had and escalating payments in a timely fashion.
The initial hurdle of setting up and receiving the first withdrawal is a somewhat lenghty and tedious process, although I do understand the need to make sure the appropriate checks and balances are in place (e.g. you are withdrawing money that you won fairly). Clarity could also be added to the approval and processing of payments, so that patrons are aware of how far they are from receiving their winnings, instead of being left in the dark.

Enabling Bitcoin as a withdrawal option (instead of deposit only) could help alleviate some of the withdrawal time issues. I'm listing this as a negative here as the site lists Bitcoin withdrawal as an option, but upon choosing the option I received an email stating it was not available. A note to future patrons: opt to set up wire transfer instead of having to deal with receiving checks that some banks may not accept. Also, before making a deposit, BE SURE that the casino will do wire transfers to your bank (chat with a casino rep or to about your bank to determine this).

There are some tacked-on fees regarding withdrawal requests that are somewhat extensive. For each processed withdrawal I've been hit with about $100 in fees... Those who withdraw small amounts of winnings may have their earnings washed away entirely by these fees.
Desearee25 3 reviews
United States
Message
I like playing here. I like the games and the bonuses, but if you aren't going to pay then don't give the bonuses.
I can't get paid my winnings and the people who respond to chat have been very rude several times. When I asked about my winnings they said we'll look at it his way the food gates have opened. What kind of an answer is that? I have been waiting for 600 for 3 months already. They sure do take your money quickly but try getting your winnings. I feel like I'm getting scammed!
only1sloane 2 reviews
United States
Message
I fell in love with Planet 7...I started playing in April 2017, I had beginners luck I suppose.Planet 7 has been rewarding both in fun and therapy, and on top of that, its been lucrative!I had a few issues with the length of withdrawals being paid out, but I have in fact received every penny! I guess what I'd like to share to help make understanding online sites is that, we are not playing at a land based casino, so that instant gratification is the missing element...the fact that we deposit money and can't see the other side, makes us panic...well, don't!Yes, Planet 7 could be a tad bit faster...in trying to understand the delays I decided to dig a little deeper, so I asked how many customers do they have; I was told over a million, so with that in mind, I relaxed and realized a process of checks and balances needed to be in place, after all, this is a business! So with understanding the challenges on their end, I decided to be patient and considerate and in the end...I received what was due to me.So I give Planet 7 a Fat 10 for being here in the first place, providing entertainment, fun and a possible avenue to win some $$$$
What I dislike is the fact that my bonuses were removed... I can't get my daily spins, in which I loved because it gives you a chance to try out different games...its a filler when you may be running short with cash and are unable to deposit!But I miss my match bonuses the most!It gave me some cushion to have a chance...I did not win on every deposit...but I feel as though taking all bonuses away from a player is really not fair... so, if anyone is listening, I'd really love my bonuses back!!!!! I took a chance on you, now take a chance on me...
jsullivan 3 reviews
United States
Message
Great selection of games and bonuses and enjoy their game but..............
Can't get paid. Been waiting since April, they sent check which was blacklisted by US banks, so sent wire info that they requested and been waiting since June. When I ask the online chat daily about the status, they give me a different answer everyday from you got paid already to they are still working on wire transfer. Sometimes they answer emails and most of the time they don't . At a $1800 loss here and don't know what my other options are. Won't be playing here again as this has been such a disaster. So, warning to other players, don't play because you won't get any winnings.....
inmyhead63 4 reviews
United States
Message
This casino would be a 10 if not for the trouble with payouts!! Good layout and interface. LOTS of good bonuses that come almost daily in your email. Really good games. You really CAN win here! Excellent customer service in chat with very little waiting. Ive played for 4 months and have recently been able to put in for withdraw everything that Ive invested.
I've been in complete frustration over trying to get my documents in order. Have sent multiple times then get weird messages saying this or that is not right. You MUST have a utility bill! At first I was told on chat a doctor bill would be ok as I did not have a utility bill. Later I was told that a utility bill is a MUST and if I dont pay utility in my name then a signed statement should be included with the utility bill. I read that I was to SCAN my ID and Bank cards , front and back. So I did that. I kept getting messages that they were not legible tho I own a nice scanner and you could read every detail. Finally in chat I was told to try taking pictures with a cell phone. Weird! SO I sent those on and praying my documents will FINALLY be in order, 6 weeks later! In the meantime my withdrawals come up for review and keep getting put back in my account. So now we're at 8 days for one of the pending withdrawals so we'll see how it goes!

Update:
I wanted to give a HEADS UP here for those who are thinking of depositing and reading reviews. Something I had trouble with understanding at first . There is such a thing as MIXING FUNDS. You have to be VERY careful not to do it or you'll get frustrated and disappointed when it comes time to withdraw. You cant receive new bonus or chips etc. unless your balance is under $5. Click under Active bonus to see if you've met your playthrough. Keep an eye on them and make your withdraw when you've met them and THEN make another deposit. I didnt understand this is how it works at first and played through LOTS of money when I could've used bonuses. Also use no deposit bonuses or free chips inbetween your deposits. Ask about them on chat. They are very helpful for that!
StuartPICT 2 reviews
United States
Message
The games are fun and they make it very easy to deposit your money. The free spins suck you in but the withdrawals are impossible.
This is the second time around that I have won and had to fight to get my money. I was hopeful the first time around was an anomaly, but it appears to be the norm. They are happy to take your money, but make getting your money out nearly impossible. Horrible experience dealing with them unless you file a complaint.
Lscp1972 1 review
United States
Message
Games are fun but when you win that's a different ball game.
The wait time for payout is ridiculous, the reps are rude and unprofessional. He told me us Americans tend to send things to the wrong address when I told him I had already sent the documents and they should have them already.
I will never ever deposit with them again hopefully I'll get the money I won, if not lesson learned.
I hope this review is helpful to someone so they don't go through the **** just to get their payout
BluffCity 1 review
United States
Message
Game choices.
Slow pay / No pay. Runaround excuses by agents. Ineptitude in general, specifically in the way handoffs are managed between agents and Accounts Payable. Interminable delay of payment.

Level 2 VIP is an acronym for "Sucker". Every call/chat results in an "Escalation" of Payouts, yet the elevator never leaves the basement. It took 4 months to get a check for $402. Currently have 3 pending payouts totaling around $1000, with one "Approval" dating back in mid-February!!! I check every Friday to play "Where's Planet 7 Hiding My Money", to their annoyance and my perpetual frustration. On one such Chat, a Planet 7 representative with a Vietnam Caller ID guaranteed I would be paid by next Friday.(That was early April, no payment has been made).

They are equally inept whether paying by check, bank wire, or Bitcoin...I've tried all three. If anyone enjoys reading, I have saved all the Chat Transcripts and will gladly post them to expose this scam. DO NOT WASTE YOUR TIME/MONEY HERE!!!
weebz69 1 review
United States
Message
The game play is fun. Alot of games to choice from.
Withdrawals take forever, I asked for $700 the first time didn't understand how it works so just gave up. Then I asked for $220 on march 30th 2017 I sent in all my documents was denied, then I asked again for the $220 sent the documents to two different emails address again denied. Contacted customer service they told me to send the documents to the same email addresses I have before. I am pretty sure I will never get my money I even tried to ask for my money in bitcoins and still was denied and I spent a whole day trying to figure out what the heck a bitcoin was.. And the funniest part when I deposited money my bank said it was from hair supply place lol, um scam 101. I will never play at this casino again. I hope a person who is thinking of playing here reads this and stays away!!!!
sticksandstones907 2 reviews
United States
Message
Good game selection, decent bonuses if you use the right ones, free spins for depositing members.
The payout process is ridiculous. I had to send in the documents that they asked for nine different times to five different email addresses and a fax number. My first payout took just over three months of me contacting the m every single day. They will give you all kinds of different email addresses to send anything to, (creditcard@planet7mail.com, help@planet7mail.com, accounting@planet7mail.com, manager@planet7mail.com, payments@casinosupportcenter.com, and there were one or two other ones that I don't remember) promising that that will be theone that works and that it has been escalated to a manager. I was told that for almost seven weeks before it showed that it was escalated.

Most of the time, the customer service reps were rude. And out of the 19 or 20 times that I asked to speak to a manager, I was told no all but three or four of them. They lied constantly, saying that the payment had been sent, and then the next day when I checked again just to make sure, they said that it hadn't and wouldn't be for at least a week. They payout process was just ridiculous.
syknewyork 1 review
United States
Message
The variety of games. Good graphics,autoplay feature.
The excess charges on deposits,example you deposit $300 and when you look at bank statement it will show a fee sometimes $20 to 30 more on card. Also slow withdrawal process, example I was approved on Nov 17 2016 that my withdrawal was approved and many chat and emails later with this delay and then being told my info needed to be updated, did that kept getting the run around it was escalated and finally got my check Feb 2 2017. My withdrawal was for $2500 and after all that going back and forth which they never once contacted me, I had to get after them and check status of my withdrawal I finally received my check which I had to take a day off from work to be there for fedex the total was 1900+. A far different value than the 2500 withdrawal. So this time I set up for wire transfer. My withdrawal was approved March 31 and was informed that on April 4 a check was cut and now I am waiting for email for when the delivery will be. I asked on chat why I was getting a check and they assured me that my next withdrawal will be a wire transfer. Everything if you deposit on a special offer will be deducted from your withdrawal even if you surpass their play through requirement.
Gpok 1 review
Australia
Message
That I can finally close this disgraceful rubbish that claims they are a legitimate company now I have been paid.
It took 4 months to get paid. Their financial strategy is that you give up asking. Don't. They are on the cusp of bankruptcy and need every single dollar they can get. This is literally run by a couple of teenagers who scrambled enough money together to get a licence. They have not complaints process and will regularly ignore your emails.
RTG software.Quick customer service.

Planet 7 and it's sister casinos have paid me $15k since 1/1/2017. I kept spreadsheeets of my winnings over a 9 month endeavor of playing their casinos. I was beginning to worry, but they came through. It's almost unnerving to receive $2.5k in Bitcoin each week. Sure, I'm cut off from bonus coupons, etc. I can't blame them.. that's a business decision. I have enjoyed playing.

I speak from almost a year of experience with these guys. You WILL get paid. Follow up with them and provide the documents they ask for.
Withdrawal delays are a bit lengthy. Wouldn't be so bad with better status updates.
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