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This casino and all other brands within the RevenueJet group are blacklisted due to the massive amount of complaints submitted against them as well as the usage of various stalling tactics to delay and decline payments including but not limited to bogus security checks lasting for months.

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Loco Panda Casino

Player Rating 23 reviews
1.9/10
23 reviews
Complaint Response 45 complaints
5 days avg. 45 complaints
What we like
  • Complete collection of diverse RTG slots, table games, and video pokers
  • 24/7 support through live chat, email, and US toll-free phone
  • Protected with SSL encryption
  • Tested and proven fair by TST
What we don’t like
  • No international phone number
  • Third-party audit does not link to full report
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Loco Panda Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.locopanda.me
Established
2012
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Download, Instant Play

Loco Panda Casino is a colorful online casino that combines the natural beauty of rural China with the modern gaming environment. They use RTG software to run their games and are backed by the management group Milore Limited. The casino currently holds a license in the jurisdiction of Curacao and welcomes players from most locations.

Security and Fairness

Loco Panda Casino continues to provide a safe environment for online gaming. In fact, their network is one of the most secure in the online gaming world. By enabling 1024-bit RSA and SSL encryption, Loco Panda Casino guarantees your personal and financial information will not be stolen or compromised.

Loco Panda Casino also clearly believes in a fair game. Because they use world-famous RTG software, players can automatically know that each game is run by a completely genuine random number generator that offers a fair return. To validate this point, Loco Panda Casino have gone ahead and had TST conduct an audit of their games. Although the full report is not available, a certification seal can be seen on the bottom portion of the website.

StallCation

Complaints

Read the complaints other players have left for Loco Panda Casino. Learn more about complaints.

Show all complaints
Loco Panda Casino - Declined payment, no explanations
On April 3rd I request a payout of the max payout amount of 3000.00. I had over 7000.00 in my casino account at that time. I just received today an email stating that $160 has been approved and would be sent via wire transfer. No other information was stated on the email. So I signed in to notice that 2648.00 was returned to my players bank. When I went into account history it showed that the 2840.00 was declined and then there was a manager withdrawal of 192.00 which was my bonus. I have now requested another withdrawal of the 2648.00 because it shows up as a withdrawable amount. I sent them an email asking why I'm only getting $160 and have not heard back from them as of yet but it's only been a few hours. I'm submitting this complaint now because I have read the previous complaints and I'm now convinced they will not send me my winnings. I played with site before and back in May of 2014 had a successful withdrawl. I play on-line all the time and with many sites and never had any issues before. I spend a lot of money and really enjoy this entertainment. I have enjoyed Loco Panda and never payed attention to the bad reviews and the blacklist because I believed it was prob people who don't know the rules of the bonus or didn't summit the forms needed. Now I'm heartbroken that this site has damaged my favorite pastime and if I'm a victim like the other unresolved I will have to quit playing all together. I never expect to win and rarely do but if when I do if I can't recieve my winnings fairly then why play at all.
staus Unresolved
$2648
Loco Panda Casino - Still not paid the remainder of my winnings after more than 6 month!
On September 05, 2014, I won $3,028.23 at Loco Panda Casino. On September 08, 2014, I requested a $2,500.00 withdrawal of my winnings. On September 16, 2014, my withdrawal for $2,500.00 was reduced and approved by Loco Panda Casino for a partial withdrawal amount of $1,000.00 The remaining $1,500.00 of my $2,500.00 withdrawal was declined. The remaining $1,500.00 that was declined was placed back into the winnings balance of my Loco Panda Casino account. After approval, Sometime thereafter, I received the reduced withdrawal payment of $1,000.00 from Loco Panda Casino. But I was not pleased, because my initial withdrawal was for $2,500.00, and not the reduced $1000.00 i was paid by Loco Panda. So, On September 17, 2014, I requested a second withdrawal for $1,500.00 from the same win and monetary winnings noted above. On September 30, 2014, my withdrawal for $1,500.00 was declined, and I received a email from the Finance Dept of Loco Panda stating the following: "We would like to inform you that your withdrawal request was not approved at this time. Your account was randomly chosen for a security check and you will be notified by email once your account review is over. This process might take up to 60 business days. As a reputable and legally operated casino, it is vitally important for us to implement security measures, and LocoPanda Casino regards your security, privacy and satisfaction as our top priority. Please accept our apologies for this necessary inconvenience, and we thank you in advance for your patience and understanding. Best Regards, Finance Department, LocoPanda Casino." Thereafter, i complained to my account manager Chris at Loco Panda Casino to no avail. And even though the 60 business day review was initiated by Loco Panda Casino, I contined to consistantly place withrawals, and all withdrawals were declined. On December 22, 2014, the 60 sixty business day review on my Loco Panda account was officially over. So, On December 24, 2014, i placed a withdrawal for $2,028.00 leaving only .23 cents in my account. On January 07, 2015, my withdrawal for $2,028.00 was declined. On January 08, 2015, I received an email from Loco Panda Casino stating the following: "We would like to inform you that your withdrawal request was not approved at this time. As per our previous email, your account was randomly chosen for a security check and you will be notified by email once your account review is over. Please accept our apologies for this necessary inconvenience, and we thank you in advance for your patience and understanding. Best Regards, Finance Department, LocoPanda Casino." On January 08, 2015, in a attempt to rectify matter, I contacted Loco Panda Casino through their Live Chat option at their website, I requested to speak to a manager. I was told that all managers were in a meeting. That a manager would be available in one hour. I logged back into live chat, and in the midst of complaining, I was told by a manager, to place another withdrawal and it will be approved. As directed, On January 08, 2015, I placed a withdrawal for $2,028.00. On January 21, 2015, my withdrawal for $2,028.00 was declined, with an email from Loco Panda Casino stating the following: "We would like to inform you that your withdrawal request was not approved at this time. As per our previous email, your account was randomly chosen for a security check and you will be notified by email once your account review is over. Please accept our apologies for this necessary inconvenience, and we thank you in advance for your patience and understanding. Best Regards, Finance Department, LocoPanda Casino." Do note that all my withdrawals are from the same win & monetary winnings ($3,028.23) won On September 05, 2014, at Loco Panda Casino. Loco Panda made good by paying $1000.00 of my winnings initially, but have failed to pay me the remaining of my winnings for months on end. I risked my money and won at Loco Panda Casino, and therefore it is proper Business Etiquette that i be paid accordingly. To date i have not been paid the rest of my winnings ($2,028.00) from Loco Panda Casino. I am requesting that Loco Panda Casino, pay me the remainder of my winnings.
staus Unresolved
$2028

Complaint Statistics

Resolved 23
Avg. Amount $ 1,817
Avg. Complaint Duration 7 days
Avg. Response Time 5 days

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Player rating
1.9/10 23 reviews

Top reviews from our players

Just tried to withdraw 125 on June 20th. I received and email stating that I had to fill out their faxback form along with copies of personal documents. I supplied them with all of the material required, what I need to do? I'm mailing them but I got answers that my mails can't get to them, and the casino page is even not working any suggestions?

Absolutely zero, horrible.

This place will rob you, rob you and rob you more, and not pay you. Rouge and straight up thieves, they will not pay... Stay away!!!

Inactive user
1/10

Attention! This is a scam. I registered asserted no deposit bonus. And I won over $ 1500, this had seemed to me strange. I've met the playthrough conditions. The result was $ 1,100 for possible selection. Support told me that I need to make a deposit. I was almost fooled when I found mention of the fact that these scammers. Wins are fake, after inserting the money he will not see neither their money nor win.

Nothing this is not normal read my story:

I deposit 100$ and I get a bonus of 250$ that's sounds good. I chat because I cannot payout I had a play-through, sad but OK I keep on playing I lost some money but I make it too the play-through. I did a Withdraw of 2128$.

The only money I get is $200 the account manager keeps $250 because of the bonus haha is this normal??? And the rest of the money declined the only way they say I have to deposit again so I can payout more lol.

After this all I cannot trust this anymore they scam me I think minus the $250 there is another $1678 I not get. What can I do ?

How they run 60 business day reviews on accounts, to avoid paying players who win.

I you win they pay a partial portion of your withdraw amount only one time. Any further money withdrawals usually provokes Loco Panda to place your account under review for 60 business days. After the review is over, guess what? You still won't get paid. Casino has gone rouge over the past 6 months. Find somewhere else to play, and save yourself the stress.

Great customer service. Attentive and patient with questions. Very fair casino in terms of machine payouts, particularly slots with bonus rounds. First payment actually came from a $200 free chip (with 5x max cashout) and they couldn't be more accommodating to help me receive my winnings. Best of all, unlike some of the shadier RTG casino networks out there, they don't withhold ridiculous "processing fees" from winnings. You withdraw $500, you receive all $500. Fastest payments I have received from any RTG casino. Impressive customer service who were more than willing to work around misunderstandings and judge in my favor.

All bonuses have a playthrough requirement instead of having any no rules, no max cashout bonuses. This is a major drawback vs. other RTG networks who will give big bonuses to play with as it will just get deducted from winnings anyway.

After winning a few times, and despite having "VIP status", Loco Panda downgraded my account where I could no longer receive standard coupon bonuses and had to speak to customer service reps to request "special, exclusive offers." Turns out these offers were not nearly as attractive as the coupons and had a 40x playthrough requirement (instead of 30x). It's very frustrating to get "penalized" for being lucky and taking the number of hours necessary to satisfy the playthrough. I play on occasion with no bonus but I'm a bit nervous that if I win without restrictions that they will soon find a way to delay - or deny - payment.

Inactive user
3/10

Loco Panda Casino belongs to the same group of casinos with Onbling Casino, Grand Parker and Classy coin Casino. First of all I would like to say that I don't trust the casinos from this group and I don't trust Loco Panda Casino. The number of complaints for these casino that I found on various forums is really big. For example here at AG the number of complaints for this casino is 19 and most of them are not resolved yet. Would you trust a casino like this?

When it comes to casinos from this group I had only one deposit here and it was a minimum deposit of 21 dollars. To be more precise I made that deposit here but I was an unexperienced gambler than and I did that without checking out the casino first.
Looking at the data from the casino I saw that they have a pending period of 5 to 10 days. Any comment on that is not needed. If you make a deposit off course it is instant but if you ask for a withdrawal than you have a pending time that can be up to 10 days + 2- 5 days to get paid on some e-wallet.

What this casino is famous for are off course the numerous no deposit bonus codes and free spins codes for new and existing members that you can find at the online gambling forums. I guess it's a bait for many that try to win some money with making multiple accounts. Maybe that's the reason for such a long pending time but in my opinion if that's the case the strategy is very wrong.

Anyway I have no intention of making deposits here and playing. Overall there is not a single reason to play in this casino because there are a lot more better casinos when it comes to casinos that use RTG software. So I don't recommend this casino and for it I give a 3 out of 10.

Rated one of the worst online casinos. I won $7,500. It took them 20 days to wire me $980. The rest- I have no idea if I will ever receive it. But you know what they will receive- a dispute from the Curacao Gaming Commission and a legal action if they don't pay me my money. Horrible- stay far away from this toilet. They don't pay if you win.

Nothing at all really hate them with a passion.

Avoid avoid avoid. I actually won a LOT of money from them at one time, around $4,000.00 and it was paid in a timely manner. But after that win I began to have problems with them. After each additional win the pay times got longer and longer until eventually it was over a month till i saw my winnings yet they took out my deposit within 2 seconds. When i complained directly to them via email they shut down my account, I threatened lawsuit after they closed my account for no reason they clammed up and refused to respond. I filed a PAB with casinomeister and Loco panda refused to respond, even after i posted the entire email conversation with them to the forums.I have made it my mission to make sure that no one else gets ripped off by this casino. We really need a rating for ZERO STARS.

Avoid at all costs. They simply deactivate my account and stole my deposited money. No one responds to e-mail over four weeks.

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