My redemption with Zula Casino for $50.00 dollars says “paid” on the website which means the money should be in my bank account but I have not received the money in my bank account which is where it said it was going to send it to. The withdrawal was made May 19, 2024 at 7:01PM and the transaction ID # is 120233348-4 for the redemption. My Zula player ID is 120233348. I have tried contacting Zula Casino regarding this matter by email but haven’t gotten a response. I also have the screenshots showing that the redemption for $50.00 is supposed to go to my bank account ending in 0425 but didn’t receive it.
Complaint Info
Today I received the 50 dollar payment from Zula Casino in my bank account so my problem is resolved. Thank you.

Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Zula Casino Complaints
- 3 of 14 resolved
- 2 days avg response
- 4 days avg complaint life
- 6,757 USD avg amount
-
Unresolved
Zula Casino - Prize Redemption Payment shows PAID but I still haven't received payment
$600
Unresolved
Zula Casino - Prize Redemption Payment shows PAID but I still haven't received payment
So if the prize redemption shows PAID wouldn't that mean the money should be in my account? Zula Casino's Transaction Log Says that they paid me out ...
-
Unresolved
Zula Casino - My redemption is under review for a month
$9,500
Unresolved
Zula Casino - My redemption is under review for a month
I've been writing back and forth, I keep getting the same line "it's still under review". At first, it was 3-5 business days over and over again. ...
-
Unresolved
Zula Casino - Refusing to verify account and delaying payout
$2,013
Unresolved
Zula Casino - Refusing to verify account and delaying payout
I am filing this complaint against Zula Casino (operated by SCPS LLC / Blazesoft Ltd) due to unfair treatment regarding account verification and ...
-
Unresolved
Zula Casino - Help Delayed payment
$100
Unresolved
Zula Casino - Help Delayed payment
My redemption with Zula Casino for $100.00 says “paid” on the website l but I have not received the money in my bank account where it was supposed ...
Have trouble with Zula Casino?