Complaint #26 Xon Bet Casino

Always rejected verification for not paying my withdraw

By valefrancisco07

1 month ago

I would like to update my complaint regarding XON Bet Casino because the situation has become increasingly concerning.

After my first verification rejection, I carefully reviewed all requirements and resubmitted everything exactly as requested:

- new high-quality selfie with my passport;
- Skrill account/profile screenshots showing my personal information;
- Skrill transaction screenshots related to my deposit.

Despite this, my verification was rejected again with generic responses that continue to claim missing documents without clearly explaining what is actually wrong.

The latest response states that my Skrill transaction screenshot does not show my name. However, Skrill transaction pages do not display the account holder name directly. For this reason, I separately provided:

- screenshots of my Skrill account/profile with my name and details;
- and screenshots of the relevant transaction.

I have fully cooperated throughout the entire KYC process and repeatedly provided all requested information.

At this point, I am extremely concerned because:

- the casino keeps repeating generic verification rejections;
- no precise explanation is provided;
- and I appear to be stuck in an endless KYC loop despite complying with all requests.

I am requesting:

- a proper manual review of my documents;
- a precise explanation of what exact requirement is still allegedly missing;
- and completion of my account verification and withdrawal.

I remain willing to cooperate, but I can no longer continue blindly re-uploading the same documents without a concrete explanation from the casino.

Disputed Casino Xon Bet Casino

Reason Verification issues

Amount €600

Discussion

AskGamblers

• Support Team

5 days ago

Dear all,

This complaint has been reopened as per Xon Bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 week ago

Dear all,

AskGamblers

• Support Team

3 weeks ago

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

valefrancisco07

3 weeks ago

Systemic KYC Abuse - Operator manipulating the 96h timer with documented lies
I am writing to formally request the AskGamblers team to intervene manually in this case. This is Day 20 of an endless KYC loop designed solely as a Systemic Payout Obstruction to avoid paying my €600 balance.
The operator is abusing the AskGamblers platform by posting generic, automated template responses just to reset the 96-hour timer. Their claims are factually false and I have uploaded proof of this:
Document Receipt Contradiction (The Lie):
The casino support claims on this thread that documents were 'not received' or are 'improper'. However, I have submitted an official email from Manager Francesca confirming: 'As I see, you have already uploaded the documents and they are being verified.' I also hold a forensic video recording of the successful upload process. The casino is lying to this forum.
Unlawful Rejection of ECB-Regulated Bank (Revolut):
I have uploaded my official Revolut Bank Statement in PDF format. Revolut holds a full banking license from the European Central Bank (ECB). The casino's own terms state they accept 'Bank Statements' with no exclusion of digital banks. Accepting deposits from this bank but rejecting the corresponding statement for payouts violates the Fair Play Code.
Violation of Curaçao LOK Article 5.3 (ADR Non-Compliance):
I attempted to escalate this case to the official ADR bodies in Curaçao, but they confirmed that Inextro B.V. (xon.bet) does not hold the mandatory active agreement with them. Under LOK Article 5.3, B2C operators must contract with a certified ADR provider. XON BET is operating in direct breach of its license conditions.
I have already reported this procedural fraud and licensing breach directly to the Curaçao Gaming Authority (CGA) at [email protected].
I request AskGamblers to stop allowing the casino to reset the timer with generic stalling replies. I demand a human, manual review of my clear physical passport photo and my Revolut PDF statement, and the immediate release of my €600.

Xon Bet Casino Complaint Stats

Resolved 7 / 8

Avg. Amount $1,331

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Xon Bet Casino Complaints

See all complaints for this casino

Withholding withdrawal for 3 weeks using KYC stall tactics

I am filing this complaint against Xon.bet due to an unacceptable 3-week delay on my withdrawal. I requested my payout 21 days ago. Initially, my verification was delayed. When they finally requested proof of address, they rejected my official Swedish government document. To eliminate any language barriers, I have now uploaded an official Population Registration Certificate issued in English by the Swedish Tax Authority (Skatteverket), which clearly displays my full name and home address. When contacting live support, I am constantly met with automated copy-paste answers telling me to "kindly wait while the matter is under review". The casino is clearly using KYC verification as a stalling tactic to avoid paying out my funds. I demand that Xon.bet review my English document immediately and process my withdrawal without further delays.

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Verification delayed for 8 days

Hello,

I have been waiting 10 days for the money and 8 days for verification. In these more than 3 days, they are checking only my proof of address...

I added screens from my profile, transactions, verify site, and from yesterday's conversation with support.

They answered me the same couple of times.

I added a screenshot, which I sent them to verify my address, so you know there is the same data that I registered in this casino.

Please help,

Thanks

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Delaying my withdrawals

I opened an account in December 2025.

I immediately went through the entire verification process, which was successful.

I’ve been using my account for about 4 months and have made about 10 withdrawals.

Unfortunately, my last two withdrawals from March 31 and April 2 are still pending.

All previous withdrawals arrived within 48 hours at the latest.

When I ask when I will receive my money, support responds that they have a large volume of withdrawal requests.

Please help me receive my withdrawal.

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3000pln withdrawal dealy and unfair document rejection

I am filing a formal complaint against Xon Bet regarding a withdrawal of 3000 PLN.

I requested my withdrawal on March 18th. For over two weeks, the casino support kept telling me that the payment was "in progress" and there were no issues. Today, after 18 days of waiting, they suddenly rejected my verification documents without any valid reason.

This is a clear stall tactic. My account was previously verified, and I have provided all necessary documents. The casino is intentionally delaying the payout of my winnings. I have screenshots of the chat history and the rejected withdrawal.I am filing a formal complaint against Xon Bet Casino regarding a withdrawal of 3,000 PLN that has been intentionally delayed for 18 days. I am providing a timeline of how the casino has been misleading me:

The Delay (March 18th - April 2nd): I requested my withdrawal on March 18th. For over two weeks, I contacted support daily. Every time, I was told the payment was "processed" or "in progress" and that I just needed to wait.

False Promises: The support agents repeatedly assured me that there were no issues with my account or documents. They kept me waiting purely to stall the process.

Sudden Rejection (April 3rd): Today, after 18 days of waiting, the casino suddenly rejected my verification documents without any valid explanation, despite previously claiming everything was fine.

Account Status: My account should be fully verified. This sudden rejection after nearly 3 weeks is a clear "stall tactic" used to avoid paying out legitimate winnings.

I have attached screenshots of the chat history where they lied about the status of my withdrawal, as well as the proof of the rejected documents today. I demand the immediate approval of my documents and the payout of my 3,000 PLN.

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KYC verification runs over 3 weeks

Hello,

I have been trying to withdraw money from this casino since February 8, 2026. Unfortunately, this has not been possible so far because the casino does not want to complete the KYC procedure.

I was asked to upload a picture of my ID, a selfie with my ID in my hand, and proof of address. After I uploaded all the documents, nothing happened for several days. Then I received a message saying that the documents had been rejected. No reason was given, nor was it specified which document had been rejected.
It then said that I should upload a picture of my ID and a utility bill. I did this, again nothing happened for several days, and then it was rejected again for no reason. When it was rejected again on the third attempt, I contacted support. They suddenly told me to upload a selfie. Although I had already done this at the very beginning, I uploaded another one. Again, nothing happened for several days, then it was rejected for no reason and it said again that I should upload a photo of my ID and a utility bill. I wrote to support again, and they said the selfie was too blurry, even though it is a sharp selfie. So I uploaded another selfie and it was rejected again.

I have the feeling that the casino is doing this on purpose. They also take days to respond and never give a reason unless you ask.

Unfortunately, I'm not getting anywhere here and would appreciate your assistance.

Thank you very much in advance!

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Urgent Assistance Needed for Pending Verified Withdrawal at Xonbet

I am reaching out once again regarding a pending withdrawal at Xonbet. My account is clearly marked as verified in my profile, and all required documents have been submitted.

Despite this, my withdrawal request from January 8, 2026, has still not been processed. Xonbet’s responses merely explain that my documents are in a queue due to high volume, but over a week has passed, and there has been no actual progress.

This delay is unacceptable, and the lack of concrete action from Xonbet is concerning. I urgently request that AskGamblers intervene directly to ensure my withdrawal is released without further delay. I expect your prompt assistance, as the situation has already caused unnecessary stress and inconvenience.

Thank you for taking immediate action on this matter.

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Casino can't change my number

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Deposited money and decided to withdraw. I saw my number was the wrong number and contacted support about this, who told me I can change it myself. Tried and didn't work. Have tried at least 10-15 or more and still the same issue. Old number doesn't get removed and the number I have on their site is a typo and not mine. Instead of 070 it should be 073.

Support told me to fill out a form, I did and sent it.

Now some different name told me to fill the form again and send.

They keep stalling and do everything not to change my number.

I didn't use a bonus, I didn't put wrong personal or anything, besides the typo of my phone number.

Support just doesn't want to help, and I’m not the first person who has issues with this casino.

The amount I have on my account atm is 550 kr. I deposited 300 kr. They also using Swedish sek and text, and according to Swedish law, they can't do that. But that's something else.

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