Complaint #19 Xon Bet Casino

3000pln withdrawal dealy and unfair document rejection

By Tomasz H.

2 months ago

I am filing a formal complaint against Xon Bet regarding a withdrawal of 3000 PLN.

I requested my withdrawal on March 18th. For over two weeks, the casino support kept telling me that the payment was "in progress" and there were no issues. Today, after 18 days of waiting, they suddenly rejected my verification documents without any valid reason.

This is a clear stall tactic. My account was previously verified, and I have provided all necessary documents. The casino is intentionally delaying the payout of my winnings. I have screenshots of the chat history and the rejected withdrawal.I am filing a formal complaint against Xon Bet Casino regarding a withdrawal of 3,000 PLN that has been intentionally delayed for 18 days. I am providing a timeline of how the casino has been misleading me:

The Delay (March 18th - April 2nd): I requested my withdrawal on March 18th. For over two weeks, I contacted support daily. Every time, I was told the payment was "processed" or "in progress" and that I just needed to wait.

False Promises: The support agents repeatedly assured me that there were no issues with my account or documents. They kept me waiting purely to stall the process.

Sudden Rejection (April 3rd): Today, after 18 days of waiting, the casino suddenly rejected my verification documents without any valid explanation, despite previously claiming everything was fine.

Account Status: My account should be fully verified. This sudden rejection after nearly 3 weeks is a clear "stall tactic" used to avoid paying out legitimate winnings.

I have attached screenshots of the chat history where they lied about the status of my withdrawal, as well as the proof of the rejected documents today. I demand the immediate approval of my documents and the payout of my 3,000 PLN.

Disputed Casino Xon Bet Casino

Reason Bonus terms violation

Amount zł9000

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

tommix4

• Poland

1 month ago

I confirm that I have received the funds in my Revolut account. The issue is now fully resolved. Thank you AskGamblers for your support in this case.

tommix4

• Poland

1 month ago

I confirm that my account has been verified and the withdrawal status is now 'In Progress'. I am waiting for the 3000 PLN to arrive in my Revolut account. I will provide a final update and mark the case as resolved the moment I receive the funds.

AskGamblers

• Support Team

1 month ago

Dear all,

This complaint has been reopened as per Xon Bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Xon Bet Casino Complaint Stats

Resolved 7 / 8

Avg. Amount $1,331

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Xon Bet Casino Complaints

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Withholding withdrawal for 3 weeks using KYC stall tactics

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After my first verification rejection, I carefully reviewed all requirements and resubmitted everything exactly as requested:

- new high-quality selfie with my passport;
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Despite this, my verification was rejected again with generic responses that continue to claim missing documents without clearly explaining what is actually wrong.

The latest response states that my Skrill transaction screenshot does not show my name. However, Skrill transaction pages do not display the account holder name directly. For this reason, I separately provided:

- screenshots of my Skrill account/profile with my name and details;
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I have fully cooperated throughout the entire KYC process and repeatedly provided all requested information.

At this point, I am extremely concerned because:

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- a proper manual review of my documents;
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I remain willing to cooperate, but I can no longer continue blindly re-uploading the same documents without a concrete explanation from the casino.

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Hello,

I have been waiting 10 days for the money and 8 days for verification. In these more than 3 days, they are checking only my proof of address...

I added screens from my profile, transactions, verify site, and from yesterday's conversation with support.

They answered me the same couple of times.

I added a screenshot, which I sent them to verify my address, so you know there is the same data that I registered in this casino.

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I immediately went through the entire verification process, which was successful.

I’ve been using my account for about 4 months and have made about 10 withdrawals.

Unfortunately, my last two withdrawals from March 31 and April 2 are still pending.

All previous withdrawals arrived within 48 hours at the latest.

When I ask when I will receive my money, support responds that they have a large volume of withdrawal requests.

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