Unsuccesfull withdrawal

Hi.

I submitted a withdrawal request for $ 3,000 NZD exactly a week ago.

My account is verified, and I have made other successful withdrawals from this casino. However, this time it hasn’t happened.

I have contacted them every day asking for updates as to when my request will be processed, but I’m met with the same answer… heavy workload, team working 24/7, they’ll email when it’s done, etc.

It’s very disheartening, especially when I have spent so much money on them to have this happen.

I request some assistance in getting my winnings, please, or at least a more informative answer than “we have heaps of requests”.

I requested a 370 EUR withdrawal from Xon Bet on July 1st, and it still hasn't been processed.

Whenever I contact support via email or chat, the response is always automated and the same: they have a large volume of withdrawals to process and no timeframe for when it will be done.

I've contacted them dozens of times, and they always say the same thing.

This is my second experience with them, and it’s been terrible. It's a total disgrace.

I just want them to process my withdrawal. It's the 8th today, and still nothing. It won't let me send an attachment, but I can send you by email.

I would like to submit a complaint regarding a delayed withdrawal at XON Bet Casino.

My withdrawal request for €1,250 was submitted on May 30, 2026.

Initially, I was informed by the casino support team that the withdrawal would be processed on June 11, 2026. On June 11, I contacted support again and was informed that the processing had already started and that it would take up to 48 hours to complete.

However, the withdrawal has still not been processed.

Since then, I have contacted support numerous times and received different explanations, including:

the withdrawal was forwarded to the responsible department;

there is a high volume of requests;

I would receive updates by email.

Despite these assurances, I have not received any email updates.

Most importantly, the support team confirmed in writing that there are currently no issues with my account and no issues with my withdrawal request. They stated that the delay is caused only by an increased workload.

My account has already been fully verified and previous withdrawals have been successfully processed.

At this point, more than two weeks have passed since the withdrawal request was submitted, and I still have not received my funds or any specific processing date.

I kindly request your assistance in resolving this matter and obtaining my outstanding withdrawal of €1,250.

Evidence available:

screenshots of all conversations with support;

screenshots of the pending withdrawal;

emails and chat transcripts confirming that there are no issues with my account or withdrawal.

Thank you for your assistance.

Kind regards,

I am filing this complaint against Xon.bet due to an unacceptable 3-week delay on my withdrawal. I requested my payout 21 days ago. Initially, my verification was delayed. When they finally requested proof of address, they rejected my official Swedish government document. To eliminate any language barriers, I have now uploaded an official Population Registration Certificate issued in English by the Swedish Tax Authority (Skatteverket), which clearly displays my full name and home address. When contacting live support, I am constantly met with automated copy-paste answers telling me to "kindly wait while the matter is under review". The casino is clearly using KYC verification as a stalling tactic to avoid paying out my funds. I demand that Xon.bet review my English document immediately and process my withdrawal without further delays.

Hello,

I have been waiting 10 days for the money and 8 days for verification. In these more than 3 days, they are checking only my proof of address...

I added screens from my profile, transactions, verify site, and from yesterday's conversation with support.

They answered me the same couple of times.

I added a screenshot, which I sent them to verify my address, so you know there is the same data that I registered in this casino.

Please help,

Thanks

I opened an account in December 2025.

I immediately went through the entire verification process, which was successful.

I’ve been using my account for about 4 months and have made about 10 withdrawals.

Unfortunately, my last two withdrawals from March 31 and April 2 are still pending.

All previous withdrawals arrived within 48 hours at the latest.

When I ask when I will receive my money, support responds that they have a large volume of withdrawal requests.

Please help me receive my withdrawal.