Complaint #30 Xon Bet Casino

Delayed withdrawal complaint

By petrumarius80

5 hours ago

I would like to submit a complaint regarding a delayed withdrawal at XON Bet Casino.

My withdrawal request for €1,250 was submitted on May 30, 2026.

Initially, I was informed by the casino support team that the withdrawal would be processed on June 11, 2026. On June 11, I contacted support again and was informed that the processing had already started and that it would take up to 48 hours to complete.

However, the withdrawal has still not been processed.

Since then, I have contacted support numerous times and received different explanations, including:

the withdrawal was forwarded to the responsible department;

there is a high volume of requests;

I would receive updates by email.

Despite these assurances, I have not received any email updates.

Most importantly, the support team confirmed in writing that there are currently no issues with my account and no issues with my withdrawal request. They stated that the delay is caused only by an increased workload.

My account has already been fully verified and previous withdrawals have been successfully processed.

At this point, more than two weeks have passed since the withdrawal request was submitted, and I still have not received my funds or any specific processing date.

I kindly request your assistance in resolving this matter and obtaining my outstanding withdrawal of €1,250.

Evidence available:

screenshots of all conversations with support;

screenshots of the pending withdrawal;

emails and chat transcripts confirming that there are no issues with my account or withdrawal.

Thank you for your assistance.

Kind regards,

Disputed Casino Xon Bet Casino

Reason Delayed payment

Amount €1250

Discussion

90 hours left for Xon Bet Casino to respond.

There are no replies at the moment.

Xon Bet Casino Complaint Stats

Resolved 8 / 9

Avg. Amount $1,277

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Xon Bet Casino Complaints

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Withholding withdrawal for 3 weeks using KYC stall tactics

I am filing this complaint against Xon.bet due to an unacceptable 3-week delay on my withdrawal. I requested my payout 21 days ago. Initially, my verification was delayed. When they finally requested proof of address, they rejected my official Swedish government document. To eliminate any language barriers, I have now uploaded an official Population Registration Certificate issued in English by the Swedish Tax Authority (Skatteverket), which clearly displays my full name and home address. When contacting live support, I am constantly met with automated copy-paste answers telling me to "kindly wait while the matter is under review". The casino is clearly using KYC verification as a stalling tactic to avoid paying out my funds. I demand that Xon.bet review my English document immediately and process my withdrawal without further delays.

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Always rejected verification for not paying my withdraw

I would like to update my complaint regarding XON Bet Casino because the situation has become increasingly concerning.

After my first verification rejection, I carefully reviewed all requirements and resubmitted everything exactly as requested:

- new high-quality selfie with my passport;
- Skrill account/profile screenshots showing my personal information;
- Skrill transaction screenshots related to my deposit.

Despite this, my verification was rejected again with generic responses that continue to claim missing documents without clearly explaining what is actually wrong.

The latest response states that my Skrill transaction screenshot does not show my name. However, Skrill transaction pages do not display the account holder name directly. For this reason, I separately provided:

- screenshots of my Skrill account/profile with my name and details;
- and screenshots of the relevant transaction.

I have fully cooperated throughout the entire KYC process and repeatedly provided all requested information.

At this point, I am extremely concerned because:

- the casino keeps repeating generic verification rejections;
- no precise explanation is provided;
- and I appear to be stuck in an endless KYC loop despite complying with all requests.

I am requesting:

- a proper manual review of my documents;
- a precise explanation of what exact requirement is still allegedly missing;
- and completion of my account verification and withdrawal.

I remain willing to cooperate, but I can no longer continue blindly re-uploading the same documents without a concrete explanation from the casino.

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Hello,

I have been waiting 10 days for the money and 8 days for verification. In these more than 3 days, they are checking only my proof of address...

I added screens from my profile, transactions, verify site, and from yesterday's conversation with support.

They answered me the same couple of times.

I added a screenshot, which I sent them to verify my address, so you know there is the same data that I registered in this casino.

Please help,

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I opened an account in December 2025.

I immediately went through the entire verification process, which was successful.

I’ve been using my account for about 4 months and have made about 10 withdrawals.

Unfortunately, my last two withdrawals from March 31 and April 2 are still pending.

All previous withdrawals arrived within 48 hours at the latest.

When I ask when I will receive my money, support responds that they have a large volume of withdrawal requests.

Please help me receive my withdrawal.

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I am filing a formal complaint against Xon Bet regarding a withdrawal of 3000 PLN.

I requested my withdrawal on March 18th. For over two weeks, the casino support kept telling me that the payment was "in progress" and there were no issues. Today, after 18 days of waiting, they suddenly rejected my verification documents without any valid reason.

This is a clear stall tactic. My account was previously verified, and I have provided all necessary documents. The casino is intentionally delaying the payout of my winnings. I have screenshots of the chat history and the rejected withdrawal.I am filing a formal complaint against Xon Bet Casino regarding a withdrawal of 3,000 PLN that has been intentionally delayed for 18 days. I am providing a timeline of how the casino has been misleading me:

The Delay (March 18th - April 2nd): I requested my withdrawal on March 18th. For over two weeks, I contacted support daily. Every time, I was told the payment was "processed" or "in progress" and that I just needed to wait.

False Promises: The support agents repeatedly assured me that there were no issues with my account or documents. They kept me waiting purely to stall the process.

Sudden Rejection (April 3rd): Today, after 18 days of waiting, the casino suddenly rejected my verification documents without any valid explanation, despite previously claiming everything was fine.

Account Status: My account should be fully verified. This sudden rejection after nearly 3 weeks is a clear "stall tactic" used to avoid paying out legitimate winnings.

I have attached screenshots of the chat history where they lied about the status of my withdrawal, as well as the proof of the rejected documents today. I demand the immediate approval of my documents and the payout of my 3,000 PLN.

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KYC verification runs over 3 weeks

Hello,

I have been trying to withdraw money from this casino since February 8, 2026. Unfortunately, this has not been possible so far because the casino does not want to complete the KYC procedure.

I was asked to upload a picture of my ID, a selfie with my ID in my hand, and proof of address. After I uploaded all the documents, nothing happened for several days. Then I received a message saying that the documents had been rejected. No reason was given, nor was it specified which document had been rejected.
It then said that I should upload a picture of my ID and a utility bill. I did this, again nothing happened for several days, and then it was rejected again for no reason. When it was rejected again on the third attempt, I contacted support. They suddenly told me to upload a selfie. Although I had already done this at the very beginning, I uploaded another one. Again, nothing happened for several days, then it was rejected for no reason and it said again that I should upload a photo of my ID and a utility bill. I wrote to support again, and they said the selfie was too blurry, even though it is a sharp selfie. So I uploaded another selfie and it was rejected again.

I have the feeling that the casino is doing this on purpose. They also take days to respond and never give a reason unless you ask.

Unfortunately, I'm not getting anywhere here and would appreciate your assistance.

Thank you very much in advance!

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