Guts Casino - Withheld £950 Withdrawal

William1994 United Kingdom
posted on June 5, 2016.

Hi, Recently i made a deposit of £20 with guts casino During this time i was able to work my balance upwards of £950 so i decided to cash out. i was informed that i would have to send verification details plus a picture of the card i used to deposit, so i did and was told it would take up to 72 hours to process. The 72 hours have now passed when i ask the live chat what is going on. my account was immediately blocked and told i breached t&cs of the casinno and was not allowed used third party deposit. Such as someone else card. I read the t&cs and no where does it state third party deposited are forbidden. could someone look into this for me please.

William1994 United Kingdom
posted on June 7, 2016.

Guts have agreed to pay out this withdrawal i am now in the process of waiting for it to land in my bank account.

posted on June 9, 2016.

Hi William1994

Thank you for raising this. I have had a look into the situation and can confirm that your account is fully verified and as such, your withdrawal has also been processed accordingly. The processing of your withdrawal happened on the 7th of June and normally reach your account in up to five banking days. This was also communicated to you via our Live chat on the 7th of June as a confirmation of the funds being processed

Should you have further questions, feel free to let me know

Kind regards
Emir - Support Manager

William1994 United Kingdom
posted on June 10, 2016.

Money was paid into my account today thank you guts for your quick response. I shall be continuing to play at your site. :)

posted on June 11, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.