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Dr Vegas Casino - Withdrawals still not processed after 13 days

RESOLVED
Complaint Info
Disputed casino Dr Vegas Casino
Reason Delayed payment
Amount £ 2396.45
martinjp United Kingdom
Posted on May 5, 2017

I made withdrawals of £419.73 on 20/4, £1775.85 on 21/4 and £200.87 on 22/4 which are all still showing as waiting authorisation. I have contacted support who told me that I need to submit a code which I will receive in the post but I still haven't received this code despite chasing it with support on 2 occasions.

Posted on May 8, 2017

Hi,

Unfortunately, we still haven't received the authorisation code from you.

Dr Vegas Team

martinjp United Kingdom
Posted on May 8, 2017

I received the code on Saturday and emailed it straight back to custom­er-­car­[email protected]­rve­gas.com as requested in the letter. I got an automated support response so you should have received it. I will resend anyway.

martinjp United Kingdom
Posted on May 8, 2017

I have emailed the code to custom­erc­are­@dr­veg­as.com and custom­er-­car­[email protected]­rve­gas.com. Please let me know if you have received it.

Posted on May 9, 2017

Hi,

Thank you for sending through the authorisation code.
The withdrawal will be approved today.

If there are any issues, please let us know.

Dr Vegas Team

martinjp United Kingdom
Posted on May 12, 2017

All 3 withdrawals now received.

AskGamblers
Posted on May 12, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

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