Withdrawal taking too long
I did a withdrawal request for on the 29 th of may 2018 at dr vegas casino of £500 and as this day is still pending. Normally i contacted the chat service several times and always get almost the same answer...we not have fixed process times ...next week ...will e mail payment teams ...etc etc ....seems all the times a new excuse for the delays...i also e mail customer care service ...still no replay.
I only play for fan and i not expect to win at all the times....but on the rare occasion i do manage to win ...i will expect to get pay in a reasonable time frame.
ps. This is the first time ever i file a complaint as i normally a very patience and understanding person but this one is taken the biscuit.
I only play for fan and i not expect to win at all the times....but on the rare occasion i do manage to win ...i will expect to get pay in a reasonable time frame.
ps. This is the first time ever i file a complaint as i normally a very patience and understanding person but this one is taken the biscuit.
Dr Vegas Casino Complaint Stats
Resolved
64 / 72
Avg. Amount
$1,011
Avg. Complaint Duration
6 days
Avg. Response Time
2 days
Dr Vegas Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 59 out of 67 complaints in this category have been resolved.
This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.