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Dr Vegas Casino - Withdrawal taking ages to be processed

RESOLVED
Yellowblue United Kingdom
Posted on June 22, 2018.

I requested at £200 withdrawal on 03/06/18. I’ve asked 3 times on live chat when this will be processed and I always get the same answer .... next week. Next week never seems to arrive because when it does they tell me again next week!!
In the time since I’ve requested the withdrawal I’ve signed up, deposited, played, won AND been paid out by 2 other casinos (one paid out within 24 hours!)
What’s taking so long? I didn’t use a bonus and it’s not a massive amount! It’s an absolute joke!

Yellowblue United Kingdom
Posted on June 24, 2018.

Dr Vegas why have you not replied to my complaint? I can see that others who have complained about your casino after me have received a response so why have you not replied to mine?

Posted on June 26, 2018.

Hi,

Our records show your withdrawal has already been approved.
If you have any further concerns please get in touch with our customer care team.

Dr Vegas Team

AskGamblers
Posted on June 27, 2018.

Dear @Yellowblue,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Yellowblue United Kingdom
Posted on June 27, 2018.

I can confirm that this has now been resolved, many thanks.

AskGamblers
Posted on June 27, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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