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Dr Vegas Casino - Withdrawal of £1,500 is taking weeks and not still not processed

RESOLVED
Complaint Info
Disputed casino Dr Vegas Casino
Reason Delayed payment
Amount £ 1500
cjt1984 United Kingdom Message
Posted on February 19, 2018

I have been waiting now since the 28th of January for my winnings I have a withdrawal of £1000 & one of £500. I waited about 2 weeks before I was told they would be sending a verification code out in the post. So I waited and never received this code I contacted them again and they said we will send another out this has not came either it’s just taking far too long to receive my winnings as av used other services and they pay out within a week I am now onto day 17 and am not any further forward with receiving my withdrawals. When I contact customer service they just say they will email payment department or whoever sends out the verification code to send another out. Before this it was the same to get the verification code they just kept saying our timescale is 5 days and our team are verifying your winnings

Craig

Posted on February 19, 2018

Hi Craig,

Your withdrawal for £1000 has been approved on Saturday, and the £500 will be approved later today.
If you have any other concerns, please get in touch with our support team.

Dr Vegas Team

AskGamblers
Posted on February 23, 2018

Dear @cjt1984,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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