Ag Awards

Eurofortune Casino - Withdrawal taken over 6 weeks so far

Complaint Info
Disputed casino Eurofortune Casino
Reason Delayed payment
Amount £ 55
richiey766 United Kingdom Message
Posted on November 17, 2014

Hi, I opened an account in mid September and having declined or had my bonus removed I played through my deposit and requested a withdrawal. Despite numerous emails to different departments I have had very limited responses. I have been on the online chat and had mixed messages about needing to contact the finance team, send documents and even been cut off without warning and the most recent chat today I was quoted as having a min withdrawal of £100. This the 1st I've heard about this and having already deposited £55 to the site I'm not prepared to give them anymore as I have no confidence of receiving my money back. Can you help as I can't see anywhere to complain on the site and I don't get any replies from the email team

Posted on November 9, 2014

Hi there,

There is no problem with your withdrawal. Your documents have been approved and your payment will be sent by tomorrow (We do not send on Sunday).

Kind Regards,

Casino Support

Posted on November 11, 2014


Please note the withdrawal has been paid 2 days ago. Please confirm receiving.

Kind regards,

Casino Support

Posted on November 14, 2014

Dear @richiey766,
Can you confirm please? Thank you.

richiey766 United Kingdom Message
Posted on November 16, 2014

Hi, yes the payment has now been received. Thanks for helping to resolve


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