Complaint #18
The Grand Ivy Casino
Withdrawal Problems
8 years ago
I originally made a withdrawal to my registered debit card during the first week of November, I also submitted all the appropriate documents etc and all was accepted. However on this occasion my withdrawal was rejected from my bank and credited back to my Grand Ivy account.
I then submitted this withdrawal again but using my international Westpac bank account number, this was accepted (transaction#4908630572) on the 8th November and I was told the money would show in my account within 2 - 5 working days.
It has now been two and half weeks since this date and no sign of any money in my bank account.
I have contacted Grand Ivy a number of occasions but have not received an actual answer as to where the money may be or whether the international transfer was even processed?!
As requested on November 20th I provided a current bank statement from the withdrawal date (08/11/2017) up until present - to show I have not received the $3000 withdrawal. I was then told that I would receive a response/answer on the issue within 48 hours.
I contacted The Grand Ivy after the stated 48 hour response time to see if they had resolved the problem, but instead was told i'd hear from them in 2-5 days - not 48 hours.
It has been a long time since my first withdrawal attempt - makes me wonder if the transaction was even processed... and without any clue as to what may have happened with the withdrawn money, I am left feeling frustrated and possibly ripped off...
Why can The Grand Ivy see where my money is or tell me what is going on??! Why do I keep getting put off to a later date?
Monique < surname removed >(mzcass71)
I then submitted this withdrawal again but using my international Westpac bank account number, this was accepted (transaction#4908630572) on the 8th November and I was told the money would show in my account within 2 - 5 working days.
It has now been two and half weeks since this date and no sign of any money in my bank account.
I have contacted Grand Ivy a number of occasions but have not received an actual answer as to where the money may be or whether the international transfer was even processed?!
As requested on November 20th I provided a current bank statement from the withdrawal date (08/11/2017) up until present - to show I have not received the $3000 withdrawal. I was then told that I would receive a response/answer on the issue within 48 hours.
I contacted The Grand Ivy after the stated 48 hour response time to see if they had resolved the problem, but instead was told i'd hear from them in 2-5 days - not 48 hours.
It has been a long time since my first withdrawal attempt - makes me wonder if the transaction was even processed... and without any clue as to what may have happened with the withdrawn money, I am left feeling frustrated and possibly ripped off...
Why can The Grand Ivy see where my money is or tell me what is going on??! Why do I keep getting put off to a later date?
Monique < surname removed >(mzcass71)
The Grand Ivy Casino Complaint Stats
Resolved
15 / 24
Avg. Amount
$7,849
Avg. Complaint Duration
8 days
Avg. Response Time
2 days
The Grand Ivy Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 12 out of 20 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.
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