Complaint #18
The Grand Ivy Casino
Withdrawal Problems
8 years ago
I originally made a withdrawal to my registered debit card during the first week of November, I also submitted all the appropriate documents etc and all was accepted. However on this occasion my withdrawal was rejected from my bank and credited back to my Grand Ivy account.
I then submitted this withdrawal again but using my international Westpac bank account number, this was accepted (transaction#4908630572) on the 8th November and I was told the money would show in my account within 2 - 5 working days.
It has now been two and half weeks since this date and no sign of any money in my bank account.
I have contacted Grand Ivy a number of occasions but have not received an actual answer as to where the money may be or whether the international transfer was even processed?!
As requested on November 20th I provided a current bank statement from the withdrawal date (08/11/2017) up until present - to show I have not received the $3000 withdrawal. I was then told that I would receive a response/answer on the issue within 48 hours.
I contacted The Grand Ivy after the stated 48 hour response time to see if they had resolved the problem, but instead was told i'd hear from them in 2-5 days - not 48 hours.
It has been a long time since my first withdrawal attempt - makes me wonder if the transaction was even processed... and without any clue as to what may have happened with the withdrawn money, I am left feeling frustrated and possibly ripped off...
Why can The Grand Ivy see where my money is or tell me what is going on??! Why do I keep getting put off to a later date?
Monique < surname removed >(mzcass71)
I then submitted this withdrawal again but using my international Westpac bank account number, this was accepted (transaction#4908630572) on the 8th November and I was told the money would show in my account within 2 - 5 working days.
It has now been two and half weeks since this date and no sign of any money in my bank account.
I have contacted Grand Ivy a number of occasions but have not received an actual answer as to where the money may be or whether the international transfer was even processed?!
As requested on November 20th I provided a current bank statement from the withdrawal date (08/11/2017) up until present - to show I have not received the $3000 withdrawal. I was then told that I would receive a response/answer on the issue within 48 hours.
I contacted The Grand Ivy after the stated 48 hour response time to see if they had resolved the problem, but instead was told i'd hear from them in 2-5 days - not 48 hours.
It has been a long time since my first withdrawal attempt - makes me wonder if the transaction was even processed... and without any clue as to what may have happened with the withdrawn money, I am left feeling frustrated and possibly ripped off...
Why can The Grand Ivy see where my money is or tell me what is going on??! Why do I keep getting put off to a later date?
Monique < surname removed >(mzcass71)
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