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The Grand Ivy Casino - Withdrawal Problems

UNRESOLVED
posted on November 27, 2017.

I originally made a withdrawal to my registered debit card during the first week of November, I also submitted all the appropriate documents etc and all was accepted. However on this occasion my withdrawal was rejected from my bank and credited back to my Grand Ivy account.
I then submitted this withdrawal again but using my international Westpac bank account number, this was accepted (trans­act­ion­#49­086­30572) on the 8th November and I was told the money would show in my account within 2 - 5 working days.
It has now been two and half weeks since this date and no sign of any money in my bank account.
I have contacted Grand Ivy a number of occasions but have not received an actual answer as to where the money may be or whether the international transfer was even processed?!
As requested on November 20th I provided a current bank statement from the withdrawal date (08/11/2017) up until present - to show I have not received the $3000 withdrawal. I was then told that I would receive a response/answer on the issue within 48 hours.
I contacted The Grand Ivy after the stated 48 hour response time to see if they had resolved the problem, but instead was told i'd hear from them in 2-5 days - not 48 hours.
It has been a long time since my first withdrawal attempt - makes me wonder if the transaction was even processed... and without any clue as to what may have happened with the withdrawn money, I am left feeling frustrated and possibly ripped off...
Why can The Grand Ivy see where my money is or tell me what is going on??! Why do I keep getting put off to a later date?
Monique < surname removed >(mzcass71)

posted on November 27, 2017.

Hi Mzcass71,
Thanks for your review.

We are really sorry to hear that your withdraw is taking so long to process. We will be checking this for you. Please keep an eye on your inbox.


Thanks Mzcass71

AskGamblers
posted on December 1, 2017.

Dear The Grand Ivy Casino,

Please let us know if there's some update regarding this case.

posted on December 1, 2017.

Hi, we are still researching this case.

Thanks and sorry for any inconvenience caused.

Gran Ivy

AskGamblers
posted on December 5, 2017.

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that The Grand Ivy Casino management will soon jump in with an update on this complaint.

posted on December 8, 2017.

Hi Askgamblers,
Thanks for all the assistance.

I have been trying to contact your support team since last week.

Could you please send me a DM?

Thanks

AskGamblers
posted on December 12, 2017.

AskGamblers Complaints Team have been in direct communication with the The Grand Ivy Casino management over the past week in an attempt to reach to a fair and justified decision, based on rock solid and unambiguous proofs. Unfortunately, AskGamblers Complaints Team have not been provided with enough valid evidence on behalf management of The Grand Ivy Casino which could prove the accusations in general and breaching specific bonus/casino term/s in particular. Therefore we have no other option but to close this complaint as Unresolved, and recommend to the player to forward their issue directly in front of the relevant regulatory body responsible for The Grand Ivy Casino. As soon as AskGamblers Complaints Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

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