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Withdrawal takes more than 8 days!


Here we go again...
On November 23 , I made a withdrawal of 160 euro 's . The money is still not transferred via Skrill.
The last time on November 8, it took a week.
I complained via your askgamblers, and the day after Dr vegas send my money.

But this withdrawal from November 23 takes now 8 days.
And yesterday November 30, I made another withdrawal of 150 euro's.
I submitted my complaint through the chat, there was told they forward my complaint, just like the last time.
I'm getting tired of this all !
I wonder, Must I complain every time before I get my money ?

I just want my money !

Kind regards Lisalora
Disputed Casino Dr Vegas Casino
Amount €310

Discussion

User name
Dear @lisalora,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.
User name
Hi Lisa,

We've checked our system and their are no withdrawals waiting to be approved in our system. Can you check your Skrill account and if the funds haven't arrived in your Skrill account we can chase up for you.

Many thanks

The Dr Vegas Team

Dr Vegas Casino Complaint Stats

Resolved 64 / 72
Avg. Amount $1,011
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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