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Dr Vegas Casino - Withdrawal complaint, very poor customer service

RESOLVED
Chipp81 United Kingdom Message
Posted on 12 March 2017

I withdrew £600 on the 24th February...I was told up to 5 days processing...I'm still waiting as wait authorisation..I've emailed...I've been on live chat I have phoned the. To be fobbed off about 50 times all say the same thing wait for email...A email never comes...live chat havent got a clue as one person saying one thing and the other saying totally different...I phoned Anita manager today as I've had enough and what I was greeted with was a very angry lady telling me to stop asking and I've been told that it will be done this week.. (I was told that last week also ) very abrupt on phone and shouted over me whilst sounded like she was stuck in traffic...I don't trust this site at all and neither do several other people by the looks of it...I want my money cleared by tomorrow or I will take this further...its disgusting customer service and a very poor run site to say the least..I am a very unhappy customer right now

Chipp81 United Kingdom Message
Posted on 12 March 2017

And also was promised by the manager Anita my withdrawal would be processed today between 12-1pm.....and guess what???? Still says WAIT AUTHORISATION!!!! What a joke 2 weeks of lies and being fobbed off

Posted on 14 March 2017

Hi Caron,

As advised by our customer care team, the maximum you can withdraw from your Free Spins bonus is £100 as per our T&C.

Dr Vegas Team

AskGamblers
Posted on 17 March 2017

Dear @Chipp81,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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