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Withdrawal at 2 Weeks and Still Reversible


Cashed out $575 at vegas2web after meeting requirements for a 200% deposit bonus on 5/31/17. Submitted verification documents to vegas2web (again, after doing so 2 years prior) which were approved the next day on 6/1/2017...

From suppor­t@v­ega­s2w­eb.com:

"Your submitted documents have been approved. After the 24 hour pending
cycle and 2 to 5 business day review period, your withdrawal should be
processed with the next available batch of payments."

According to vegas2web support, the "24-hour pending cycle" infamously allows me to reverse the withdrawal should I choose to do so. Not sure what the "2 to 5 business day review period is". Regardless, all of this should have transpired by 6/9/17 at the latest. The reasons for my complaint:

1) I was told last week that the withdrawal was to be processed by vegas2web support this week "at the latest".
2) My withdrawal is still showing as "reversible", meaning that it has not been submitted into any vegas2web batch processing at all.
3) Today vegas2web support has told me that it will be next week before it will be processed. See #1.

I love playing at vegas2web, and their support is spectacular, but two weeks is an unacceptable time to wait before any processing attempts have even been made. Let's get this resolved so that it can be closed with a green smiley face asap. Thanks!
Disputed Casino Vegas2Web Casino
Amount $575

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Paid today! Thanks to both AskGamblers and Vegas2web both!
User name

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

User name loyalty-level-2
I notified vegas2web support as soon as this complaint was approved. About 15 minutes later I received this via email:

"This is Sam, we spoke earlier regarding your withdrawal update.

Kindly note finance isnt in the office today due to it being a public
holiday where we at.

I have forwarded your request to them and once we receive feedback we
will notify you as soon as possible.

Should there be further assistance you require, kindly contact support.

Regards,
Sammy"

Vegas2Web Casino Complaint Stats

Resolved 7 / 7
Avg. Amount $2,082
Avg. Complaint Duration 28 days
Avg. Response Time 3 days

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