Payment disappeared
I’m extremely frustrated with how Vegas2Web has handled my withdrawal.
I went through their final audit and was told everything was approved and that my withdrawal would be paid out in weekly installments. I received two payments.
When I originally requested the full withdrawal, not all of the payments were showing on the pending withdrawal screen. I contacted support about it and was told it was a visual glitch and that it would be escalated.
I also asked specifically whether continuing to play would affect my pending payments. I was told it would not delay or affect them. I continued playing, but I made sure to leave the final $2,000 payment pending. I did not play that payment.
A few days after playing, the $2,000 payment disappeared in my pending withdrawals, and I had multiple Vegas2Web employees confirm that they could see it processing and that it would be paid.
Despite already completing the final audit, my account was then placed under another review. From that point on, it became increasingly difficult to get a clear answer about the status of my payment. I kept asking for updates and where things stood, but the responses were vague and didn't actually give me any meaningful information about when I would receive the payment.
Most recently, I spoke with Bruce, who told me that the final $2,000 payment would process on September 19th. That date came and went, and the payment never showed.
Bruce then told me that the finance team couldn't find the withdrawal, but also assured me that he personally saw it processing and that it would be paid out.
On the 21st of September, I received an email stating, "Due to a system timeout, the transaction status was not updated correctly on your account at the time. We have now corrected the status to reflect the withdrawal as completed." I know how much my withdrawl was, how much I played, and how much I received. There's $2000 missing.
At this point, I’m simply asking Vegas2Web to fulfill the final $2,000 payment I’m owed. I saw it in my account, multiple employees confirmed it was processing, and Bruce specifically gave me September 19th as the date it would be processed.
I’ve been patient throughout this entire process, but the lack of clear communication has made this incredibly frustrating. I need Vegas2Web to resolve this and pay the final $2,000 that I was repeatedly told would be paid.
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