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Vegas2web scam


3 years ago

I recently won $500. After verifying my documents, which took several weeks I was informed that my withdrawal was approved and I would be receiving my money shortly. Approximately one week later, I received an email stating my money had been sent. 10 minutes after that, I received another email stating that my reversal request was approved and that my money has been deposited back to my account and if I didn’t request this reversal then to contact them. Once I contacted them, they stated that my withdrawal was declined due to a breach of the rules because I have been placing bets over $10. When I told them, I have never placed a bet of over one or two dollars and asked to see the proof. They said they didn’t have the proof but it shows up in my account online. Furthermore, they stated that they were giving me $50 as a good faith gesture and “who knows maybe it’s my lucky day and I’ll win.” I demand again to see proof they declined, and then the next time I tried to login my account if was disabled.

Disputed Casino Vegas2Web Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Vegas2Web Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Hi CARRIE17C,

I trust you are doing well.

We have submitted all requested evidence to the above address and have attached your game play report which shows you placing bets in excess of $10 on the 'Piggy Game'.

If you require anything further, feel free to let us know.

Have a great day.

Kind regards,
Vegas2Web Team
User name loyalty-level-2
I have never bet more than 1-2 dollars at a casino per round. I would like to see the proof showing I bet more than $10 in a single round. I would like to know how much I bet over $10 and how many spins I played over $10 on.
User name loyalty-level-2
I have never bet more than 1-2 dollars at a casino per round. I would like to see the proof showing I bet more than $10 in a single round. I would like to know how much I bet over $10 and how many spins I played over $10 on.

Vegas2Web Casino Complaint Stats

Resolved 8 / 8
Avg. Amount $2,072
Avg. Complaint Duration 25 days
Avg. Response Time 3 days

Vegas2Web Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 8 out of 8 complaints in this category have been resolved.
This operator's average complaint duration is 25 days, while the average duration across all operators is 8 days.

Vegas2Web Casino Complaints

See all complaints for this casino
Payment disappeared

I’m extremely frustrated with how Vegas2Web has handled my withdrawal.

I went through their final audit and was told everything was approved and that my withdrawal would be paid out in weekly installments. I received two payments.

When I originally requested the full withdrawal, not all of the payments were showing on the pending withdrawal screen. I contacted support about it and was told it was a visual glitch and that it would be escalated.

I also asked specifically whether continuing to play would affect my pending payments. I was told it would not delay or affect them. I continued playing, but I made sure to leave the final $2,000 payment pending. I did not play that payment.

A few days after playing, the $2,000 payment disappeared in my pending withdrawals, and I had multiple Vegas2Web employees confirm that they could see it processing and that it would be paid.

Despite already completing the final audit, my account was then placed under another review. From that point on, it became increasingly difficult to get a clear answer about the status of my payment. I kept asking for updates and where things stood, but the responses were vague and didn't actually give me any meaningful information about when I would receive the payment.

Most recently, I spoke with Bruce, who told me that the final $2,000 payment would process on September 19th. That date came and went, and the payment never showed.

Bruce then told me that the finance team couldn't find the withdrawal, but also assured me that he personally saw it processing and that it would be paid out.

On the 21st of September, I received an email stating, "Due to a system timeout, the transaction status was not updated correctly on your account at the time. We have now corrected the status to reflect the withdrawal as completed." I know how much my withdrawl was, how much I played, and how much I received. There's $2000 missing.

At this point, I’m simply asking Vegas2Web to fulfill the final $2,000 payment I’m owed. I saw it in my account, multiple employees confirmed it was processing, and Bruce specifically gave me September 19th as the date it would be processed.

I’ve been patient throughout this entire process, but the lack of clear communication has made this incredibly frustrating. I need Vegas2Web to resolve this and pay the final $2,000 that I was repeatedly told would be paid.

Status solved Resolved
$2,000