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Paddy Power Casino - Withdrawal declined due to previous self-exclusion?

UNRESOLVED
Complaint Info
Disputed casino Paddy Power Casino
Reason Declined payment
Amount £ 4000
gazza329 United Kingdom Message
Posted on December 14, 2015

hi I have just recently opened an account with paddy power and was lucky enough to win 4000 pounds which I withdrew but not yet been paid for , the next day I went to login to my account only to find it had been closed I contacted live chat who told me that I had self excluded from the casino and would not be able to re open my account . the question is why was I allowed to open an account using the same details and allowed to deposit , it seems to be the casino can take your money but not payout , if they let you open an account and you are lucky and win shouldn't they pay out to.

AskGamblers
Posted on December 18, 2015

Dear @gazza329,

Any updates regarding your complaint? Thank you.

gazza329 United Kingdom Message
Posted on December 18, 2015

I received an e.mail of them saying , if any further accounts are open they will shut them down as soon as they find the account has been opened , still doesn't answer the question on why you can re open accounts when excluded and deposit where other sites don't let you and if you deposit it will be returned and all bets cancelled. so I never got winning but got deposit back. the only time I am lucky enough to win and still lose.

Paddy Power Casino Complaints

  • 5 of 25 resolved
  • 4 days avg response
  • 1 week avg complaint life
  • 1,959 USD avg amount

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