Complaint #75 Ruby Slots Casino

Withdrawals Slowing Down

By hgolden0929

10 years ago

Message on forum

I had requested an initial withdraw for a large amount on January 2, 2016. My withdraw was broken in to multiple smaller amounts due to processing restraints which understood. I was told that my withdraws would be approved about every 7 business days and then paid out every 10 business days to my checking account. I had very good success with these payments getting approved and paid out until the last month. I have a remaining amount due back to me of $1750.00 and $1718.75. The withdraw of $1750.00 was approved on 2.25.16 but has still not been paid out to me. Based on their 10 business day expectation we are out dated, it has now been 21 business days since the approval. I also have not gotten my final withdraw of $1718.75 approved yet though it has been over a month since the last amount was approved. I have emailed and called the casino multiple times with no success or response. I am concerned over the slow down of these withdraws and the lack of communication by the casino. I would really like to get this resolved.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $3468

Discussion

AskGamblers

• Support Team

10 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation

hgolden0929

• United States

10 years ago

I received my final payout today, this issue is resolved. Thank you.

hgolden0929

• United States

10 years ago

I have received the payout of 1750.00, I am still waiting for the final payment of 1718.75. It appears this has been approved but hasn't been paid back to me yet.

Ruby Slots Casino

• Representative

10 years ago

Hi hgolden0929,

I'm happy to have good news to report back to you. :-)

Your final payment was approved and has now been sent off. I would expect you'll see this on your debit card, this coming week.

Have a wonderful weekend,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

See all complaints for this casino

I requested a $1950 withdrawal

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
I am still owed a sum of 11,929usd.

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Once again payment being delayed

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Delaying payment and splitting them

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Runaround from Ruby Slots again

On 06.28.25, I won $4000 & I requested 2 withdrawals of $2500 & $1500. The $2500 was approved on 07.15.25 & I received payment for it but am now getting the run around for the $1500. I have contacted support several times and keep getting told that it has been escalated.

And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

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I have given the casino enough time

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Ruby delays my withdrawal 508 USD

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I was withdrawing $508 after my bonus was removed.

I was told 7-10 business days. So on the 22nd, I should have received my payment.

Then I was told it would be an additional 7-10 days to process the payment.

So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

This is after they told me I withdrew via CoinDraw and not Bitcoin.

Everything is some other excuse, all stalling in the hopes that I'll play it back.

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Ruby slots payment

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I cashed out $2200. I have yet to receive it.

I sent in all documents and and I still get a runaround.

You can deposit over and over again, but when it's time to get paid problems starts.

You have helped me with this problem before, so I am hoping you will get me my winnings.

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VIP payouts

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